Reviews
16 Ford Escape
Ashley was very personable and courteous. Our car was finished in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Patricia, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Original customer service rep tied up with a complicated
Original customer service rep tied up with a complicated issue and other re stepped in, signed me in and I was out of there 40 minutes later. Excellent!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Terry, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Dealer is nice and clean and the employees are courteous
Dealer is nice and clean and the employees are courteous and professional. It may have been a busy time but it was a little chaotic. Overall, I would recommend.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi Ryan, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
2022 Ford Edge SEL
A great staff to work with on the purchase of my new vehicle. I was quoted a lower offer than the Kelly Blue Book price and in the end the dealership accepted the Kelly Blue Book on my trade in. The staff was very professional and friendly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Donna, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Westlake. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
The dealership does pretty well but the service and
The dealership does pretty well but the service and follow-through of the representative (Ashley Langlois) that worked with me was stellar!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
I had a Great salesperson Frankie Assad, he went above
I had a Great salesperson Frankie Assad, he went above and beyond to take care of me ! Overall, everyone was friendly and knowledgeable at Auto Nation Ford , I would highly recommend and I plan to pass the word to friends and family looking for a vehicle in the future .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
5 stars equal great
The personnel service was great - polite, helpful, answered my questions! I chose to wait while my car was being worked on (bushing recall). The estimated time was an hour and a half. I was on my way home in 45 minutes.! Waiting area and entire premises were immaculate. The week before I was there for an oil change. Took longer than a ?wait in your car? dealer but learned they did a complete check up including dusting the dash board. Message on dash was ?all systems normal?. Yeah!!!!! Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Martha, thank you for taking the time to leave us feedback. We are always more than happy to assist you if anything else comes up. Take care!
The salesman was very helpful and ensured that we could
The salesman was very helpful and ensured that we could reach our ideal price point.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Mark! We're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!
Ashley and the Ford team were great to work with!
Ashley and the Ford team were great to work with! I will definitely bring my vehicle back to this location for service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
I love ❤️ you AutoNation and my 🚙 loves you more you
I love ❤️ you AutoNation and my 🚙 loves you more you give her the best service and I really appreciate yall so much and I salute the best mechanics ☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️ thank you so much keep up the great 😊 work
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Debra, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!