Reviews
Our vehicle was serviced for a safety recall.
Our vehicle was serviced for a safety recall. It was easy to arrange for the repair. We also had additional maintenance completed at the same time which was done to our satisfaction
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Ford Westlake. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
This is probably the fastest and easiest I've ever bought
This is probably the fastest and easiest I've ever bought a car. Great Staff.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Westlake. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
They are kind, friendly, and professional!
They are kind, friendly, and professional! They took time to make sure my car was safry
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.
Bought a used 2012 certified car, 2 days after having it.
Bought a used 2012 certified car, 2 days after having it. Was in there shop for a grocery list of problems that should of been caught through their certified inspection, including brakes. Thankfully I was able to sale the car back to the dealership, and went elsewhere to purchase a car. Be cautious if you decide to purchase used here.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (440) 296-3019. We hope to hear from you.
My vehicle was serviced due to a recall.
My vehicle was serviced due to a recall. The mechanical "fix" seems to have been done correctly -- no issues there. Fix was done quickly too -- in just over an hour in a very busy service center. Customer service folks were very pleasant. Only 2 minor recommended improvements: 1) I called the morning of my appointment to confirm appointment time and ask about estimated repair time. I called 4 times over an hour and a half before anyone answered the phone. 2) Upon arrival at the service center, took a few minutes to meet with customer service despite 2 service folks looking "free" to meet the next customer. Then when it was my turn, the service person said I had to be seen by the other service person (I was on HER assignment list). . .and another short wait ensued. But everyone was very nice!
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, it is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great service by Ashley and Harrison in the service
Great service by Ashley and Harrison in the service department. The service department goes above and beyond!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, your comments keep us motivated and working hard for all our guests! Thank you so much for being one of our valued guests and we look forward to your next visit!
They provided great work and checked out my car for
They provided great work and checked out my car for anything else. I got a very thorough oil change and filter
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Easy sign in, friendly people, car ready before the
Easy sign in, friendly people, car ready before the estimated time, great price, Trustworthy, I have been to another dealer service center and was told I needed expensive repairs. Autonation Westlake never mentioned the issue, when they do say I need repairs I will trust that repairs are really needed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Ford Westlake and we hope to be of service again in the future.
The people there are very nice and helped me out a lot!
The people there are very nice and helped me out a lot! Ashley was very nice and got me in and out in reasonable time!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, We are pleased to hear you had such a positive experience with us, Thank you so much for being one of our valued guests and we look forward to your next visit!
I have always had my car serviced at Auto Nation.
I have always had my car serviced at Auto Nation. All of the employees are very helpful and friendly. I trust them to provide the service I had requested and their suggestions for any other things that may be required at the time.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.