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AutoNation Ford Westlake

(1,939 reviews)
Visit AutoNation Ford Westlake
Sales hours: 9:00am to 9:00pm
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Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–6:00pm
Sunday 11:00am–5:00pm
2023 consumer dealer award
View 1 awards
2023 consumer dealer award
New (888) 229-7453 (888) 229-7453
Used (888) 859-3985 (888) 859-3985
Service (877) 223-4594 (877) 223-4594

Reviews

(1,939 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Ford Westlake from DealerRater.

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We went to get my husband a car and could not be more

We went to get my husband a car and could not be more satisfied. Pete Murray took outstanding care of us - he was enthusiastic and we could tell he loves what he does, but at no point did it feel like he was trying to pull anything over on us. Brandon in financing made sure we got the best deal. Everything went quickly, the car was immaculate, and this was the best dealership experience we've ever had. We'll be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Klane! Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

This is a wonderful dealership mostly because of the

This is a wonderful dealership mostly because of the service they provide. Every member of the team is gracious and helpful. Keeps you going back year after year.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Sharon, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.

sevice was great people friendly and polite car was

sevice was great people friendly and polite car was done on time and in great order

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

Staff is friendly and knowledgeable.

Staff is friendly and knowledgeable. Jordan noticed that my car had some small dings and advised me (I couldn't remember) that I had purchased the Dings & Dents coverage to have them fixed for free. All services were done well and in the time quoted. I've been a loyal customer of AutoNation for over 12 years. In that time, I've purchased two excellent cars and always receive top notch service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello there! Thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

Jordon was very helpful, knowledgeable and explained the

Jordon was very helpful, knowledgeable and explained the reason why it was necessary to get certain items serviced even though the vehicle had low mileage. Service was done when promised.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello there! Thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

Kind, courteous, professional service is the normal way

Kind, courteous, professional service is the normal way of business at AutoNation, I’ve just come to expect it with every visit.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello there! Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Everyone I dealt with was polite and explained everything

Everyone I dealt with was polite and explained everything in detail. Over all great experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Staff very friendly --- service done in a timely fashion

Staff very friendly --- service done in a timely fashion --- was made aware of things that should be done

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

I found the staff to be very friendly and the work was

I found the staff to be very friendly and the work was done timely and well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

Jordan, in the service department, went above and beyond

Jordan, in the service department, went above and beyond in helping me with a issue. All the staff had pleasant attitudes and were easy to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Shannon, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.