Reviews
Ordered my 2017 Subaru Outback
Cody made my buying experience so comfortable and enjoyable. When I test drove an Outback, his knowledge base was incredible and he actually sold me on the car. He explained and demonstrated every aspect of the car. Thank you, Cody for a great experience and can't wait for my car to be delivered!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing this great experience you had at our dealership on our review page! We appreciate your business Tammy, and we will always be here when you need us!
Pleasant good customer service
The sales representative approached me in a friendly manner and helped me get into the vehicle I wanted at a affordable price and was willing to work with me
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience here on our review site! We truly appreciate your business!
Mia Knicely at Yark Subaru
My daughter and I were looking for a safe, low-mileage car for her to use at school and were very interested in an Impreza. Based on some less than great experiences at the Subaru dealer in Ann Arbor and some great reviews of Mia Knicely at Yark Subaru in Sylvania, we made the 40 mile drive to deal with her. It was a great decision despite the distance. Mia is pleasant, enthusiastic, and knowledgeable. The actual vehicle we drove down there for turned out not to be the right one, but Mia worked with us to find something better suited to my daughter and made us a very fair deal on it. I will not hesitate to buy from Mia and Yark again. it was a terrific experience all the way around.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We sincerely appreciate this kind recommendation about your experience at our dealership! If there is anything more we can do to help please let us know!
Our Subaru Purchase
When my husband finally decided on a car; we contacted the two dealerships of whose names were provided by the 1-800 Costco line; we chose Yark Automotive in Toledo, Ohio. Toledo is a 2 1/2 hour drive from our home; it was worth it!! It all started with Mia Knicely responding to my original email requesting information about a Subaru Outback or Forrester; she provided information on different options and when I presented the information to my husband, he decided to wait a little longer. I contacted Mia with this information, she was very understanding and said it was no problem and to contact us when he was ready. It took 4-6 weeks for him to make up his mind but once he did, I contacted Mia again and requested information on a Forester. She sent me two Foresters that she felt were good options for us and almost immediately, I received a second email and she offered an absolutely amazing deal on a brand new 2016! We have been very pleased with Yark Subaru in Toledo, Ohio!! We have already referred our best friends to Yark Subaru AND Mia of course! On a scale of 1 - 10, with ten being the highest/best rating, Yark and Mia would receive a 10!! We didn''t feel pressured; everyone was kind and personable and it was overall a great experience. I believe when my Honda Odyssey is ready to be traded, I will also look at the current Subaru models and more than likely return to Yark and Mia! Respectfully, Kimberly Whitehead Goshen, IN 46526
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate this AMAZING review about your sales experience with Mia and our dealership! Your satisfaction is our #1 priority and we will always be here to serve you Kimberly. If there is anything we can do to help in the future, please do not hesitate to give us a call!
unbeleivable service
I normally never bring my vehicles back to a dealership repair. This time it was different. I had 2 safety recalls and a number of concerns as to the health of my 12 year old impreza outback. Dustin was great. He listened to my concerns in a courteous and professional manner. Service technicians thoroughly inspected my car and noted necessary repairs. I got an accurate estimate but the final bill was actually less than quoted. Out baby is back in action an ready for another 144,000 miles!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for sharing this amazing story on our review site! We appreciate your patronage with the Subaru brand and our dealership!
Awesome Sale, Terrible Service
I had an amazing experience buying the car and would send any of my friends to see Mia. She was very helpful. I don't think that I should have to have the car towed to the dealership because they don't want to complete warranty work. I was repeatedly fed lines that were completely not even a possibility such as suggesting that having the key with me while filling the gas tank causes the check engine light. Am I supposed to push my car to the gas station? Also lets say they did put a rock inside my door at the factory how is it that I have never heard a rattle? How does that cause a series of streaks and scratches on the window? In the market for the 2017 model I will not be back to Yark.
- Customer service 1.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We apologize that your service experience influenced this 2 star review. Please know that when your vehicle was diagnosed, the codes that appeared were that of when you leave your vehicle running while gassing the vehicle or if you leave your keys in it. We corrected these codes and gave you a loaner vehicle so you were not inconvenienced by this service. We also removed the small pebbles that at some point got stuck between your window and window seal. Your satisfaction is important to us, and we believe that in this situation we did everything we could to help. If there is anything we could have done differently, please contact us at feedback@yarkauto.com.
Will not be back
The service department at this dealer will give you one excuse after another in order to avoid warranty work. It took 3 visits and being towed in for them to admit there was a problem and they still haven't fixed all of my issues.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We sincerely apologize for this experience. If you have a moment can you please contact us at feedback@yarkauto.com? We would like to investigate this further but cannot identify you by your username. We hope to hear from you soon.
Another Great Purchase
We just finished our 4th Subaru purchase in the past 4 years. We have visited several other Subaru dealers in the Tri-state area and have found Mia Knicely and the dealership to be by far the best of the bunch. Since our first purchase here in 2012 we have not shopped at any other dealership. Thank you! While at dealership the service department took care of an open service need without asking. They have a great service Dept
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent
Excellent. I will recommend this dealer to my friends also
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate this kind review, Sasi! Thank you for your business!
Always Great Service !!
Took my 2014 Forester in for oil change , the service was great and they washed it for me Thank You !!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate your business, Mary! Thank you for choosing Yark Subaru!
