Reviews
Great service, very acommodating
This was the first time I had my car serviced since leasing it. It was also my first time in the Service Center. Jim Parsons was fantastic to work with and very accommodating. He explained how my car was serviced, and was very helpful in getting the job done, as my 7 year old explored the dealership. Michael Walsh also entertained my son as well as I completed the necessary paperwork. Great team; family friendly, and welcoming.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dear Lisa: Thank you for your business and for taking the time to share your kind words about your experience at Imperial Chrysler Dodge Ram Jeep. The entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep www.imperialcars.com The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.
Service
This was the first time I had my car serviced since leasing it. It was also my first time in the Service Center. Jim Parsons was fantastic to work with and very accommodating. He explained how my car was serviced, and was very helpful in getting the job done, as my 7 year old explored the dealership. Michael Walsh also entertained my son as well as I completed the necessary paperwork.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great Experience
I went in looking for a used car. Marc Mastroianni did not pressure me at all, and even brought the vehicle inside the store for me to look at. The best car buying experience I have had.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Review
Exceptional service when buying a car on Saturday, 2/27/16. We couldn't be happier with how we were treated and with the entire process from start to finish. Thank you to Marc Mastrioanni and Mike Walsh, Jr for all your help!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Tracy and Steve Wagner: Thank you for your business and for taking the time to share your kind words about Marc Mastroianni and your experience at Imperial Chrysler-Dodge-Ram-Jeep. Marc and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep www.imperialcars.com The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.
Great Experience
I went there looking to purchase a used vehicle. Marc Mastroianni did not pressure me at all, and he even brought the vehicle inside the store so I could look at it. The best car buying experience I've had.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Brown: Thank you for your business and for taking the time to share your kind words about Marc Mastroianni and your experience at Imperial Chrysler Dodge Ram Jeep. Marc and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep www.imperialcars,com The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.
great experience
Came in to purchase a minivan. Marc Mastroianni did not pressure me, he even pulled the vehicle inside so I could look at it. The best experience I have had buying a vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Brown: Thank you for your business and for taking the time to share your kind words about Marc Mastroianni and your experience at Imperial Chrysler Dodge Jeep Ram. Marc and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep www.imperialcars.com The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.
Awesome Customer Service!
I had went in on Wednesday Feb. 24 for my oil change! Was very satisfied with my visit! Didnt have a long wait! Great Customer service! Thanks David Skehan! ??
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dear Jeepgirl88: Thank you for your business and for taking the time to share your kind words about the Jeep Service Dept.David Skehan and the entire staff here at Imperial truly appreciate it . Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.
Had a great Service experience with Jim Parsons
Anytime your car needs service, there are always so many dire thoughts that go through your mind. However, I have recently needed service on my 2014 Jeep Grand Cherokee and was lucky enough to deal with Jim Parsons. Jim is a straight shooter from the get go, and goes the extra mile to look out for MY best interests. From doing a complete review of pending recalls to making sure that the repair work is done right and on time. I felt comfortable in dealing with Jim and felt that my BABY was in good hands! Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dear JoeK: Thank you for your business and for taking the time to share your kind words about Jim Parsons and your experience at Imperial Chrysler Jeep. Jim Parsons and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.
New Grand Cherokee
I Want to thank JP Carlo Sales Manager and Lease Specialist for working with me and full explaining the leasing option and the components included in the lease payment. Sales Associate Dave Boralyn exemplifies professionalism and honesty in the entire process. From relaying my concerns to JP and verifying the SUV was prepped and delivered as promised David also went above and beyond his role in ensuring the sales process was smooth and accommodating. I would definitely recommend the dealership and encourage folks to do their homework/research on the model they are interested in and have the Imperial team exceed their expectations.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear DanB SouthEastern: Thank you for your business and for taking the time to share your kind words about Jp Carlo and your experience at Imperial Chrysler Dodge Jeep Ram. JP and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram Jeep www.imperialcars.com The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.
Great service experience at Imperial Jeep with Jim
Anytime your car needs service, there are always so many dire thoughts that go through your mind. However, I have recently needed service on my 2014 Jeep Grand Cherokee and was lucky enough to deal with Jim Parsons. Jim is a straight shooter from the get go, and goes the extra mile to look out for MY best interests. From doing a complete review of pending recalls to making sure that the repair work is done right and on time. I felt comfortable in dealing with Jim and felt that my BABY was in good hands! Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dear Joe K: Thank you for your business and for taking the time to share your kind words about Jim Parson and your experience at Imperial Chrysler Dodge Jeep Ram. Jim Parson and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperia Ford, Chevy, Chrysler-Dodge-Ram-Jeep www.imperialcars.com The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.