Reviews
I came in on Monday hoping to buy my dream car of a jeep...
I came in on Monday hoping to buy my dream car of a jeep wrangler and Gary was our sales person and gave us the numbers. Gary worked hard although the numbers were higher than I would like. After Gary followed up with me, we came back in on Wednesday and bought the jeep. Great job Gary and imperial. I am very satisfied
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear Hard working husband: Thank you for your business and for taking the time to share your kind words about Gary and your experience at Imperial Chrysler Dodge Jeep Ram. Gary and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.
Frank Dumas is the Man!!!
Our salesman Frank Dumas was a very professional great mannered man. Very easy to talk with. Never pressured us to buy just let us drive the car and decide on our own... Will definitely buy another car from him again!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dear Bdbjr1975: Thank you for your business and for taking the time to share your kind words about Frank and your experience at Imperial Chrysler-Dodge-Ram-Jeep. Frank and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues.and acquaintances to us.
The best sales man around
The best sales man I have had buying a car he knew what I was looking for and helped me out highly recommended Edward Kelly
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dear Elizabeth: Thank you for your business and for taking the time to share your kind words about Ed and your experience at Imperial Chrysler Dodge-Ram-Jeep. Ed and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.
Seamless
Frank was a pleasure to work with. We were very impressed with all aspects of this purchase. We will definitely be back to trade in our other vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dear GeenaByrne23 "Seamless": Thank you for your business and for taking the time to share your kind words about Frank and your experience at Imperial Chrysler Dodge Ram Jeep. Frank and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.
Great Car Shopping Experience!!!
Came in looking at used 2 door Jeep Wrangler's. I was greated by David LeBoeuf. He was great, understanding what he I'm really looking for, and although we didn't make a deal that day, he is still in contact with me as new options become available!! Top notch customer service, I will be back!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Dear Elizabeth: Thank you for your business and for taking the time to share your kind words about David and your experience at Imperial Chrysler-Dodge-Ram-Jeep. David and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.
Great customer service
Ed was great. He was nice and knowledgeable about the Jeep I wanted. He made the deal happen. Thanks for making it a great experience!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear lizgal71: Thank you for your business and for taking the time to share your kind words about Ed and your experience at Imperial Chrysler-Dodge-Ram-Jeep. Ed and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues and acquaintances to us.
Best Sales person
We would like to recommend our salesman Josh Pepin to everyone who is looking for a car. he gave us a lot of time and never pushed, over selled. He was considerate of my budget. Made the experience of buying a car nice and informed. Ann L. Odabashian
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dear Annie: Thank you for your business and for taking the time to share your kind words about Josh and your experience at Imperial Chrysler-Dodge-Ram-Jeep. Josh and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.
Highly recommend!
The folks at Imperial we’re great to work with! They have provided great service from the purchase of the car and continued servicing since then.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dear Mpaleo: Thank you for your business and for taking the time to share your kind words about Ed and your experience at Imperial Chrysler-Dodge-Ram-Jeep. Ed and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.
Second to None!
I would recommend Imperial in a heartbeat! They have so many makes and models to choose from. Everyone was super nice. However, Ed is the one to see at Imperial!! Ed was beyond welcoming and kind. He went above and beyond in getting me the best deal- one I couldn’t turn down. I have never had such a pleasant car buying experience and I have Ed to thank for that. There is no one better than Ed. Thanks Ed!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear Erinmccann123: Thank you for your business and for taking the time to share your kind words about Ed and your experience at Imperial Chrysler Dodge Ram Jeep. Ed and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.
I keep coming Back
This week I went back to Imperial for the fourth time and I will go back again not because I love Jeeps, but because the sales staff is so easy and fun to work with. My sales person Garrett who is probably the most patient person I know, walked me through multiple new versions and didn't bat an eye as I went back and forth trying to pick my new Jeep, changing my mind again half way through the paper work (sorry Garrett). If you are looking for a new Jeep stop in at Imperial in Mendon and ask for Garrett. Thank you Garett for making what could have been very stressful into such a positive event!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear Wendy: Thank you for your business and for taking the time to share your kind words about Garrett and your experience at Imperial Chrysler-Dodge-Ram-Jeep. Garrett and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram, Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.