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Imperial Chrysler Dodge Jeep RAM

(1,555 reviews)
Visit Imperial Chrysler Dodge Jeep RAM
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 9:00am–9:00pm 8:00am–6:00pm
Tuesday 9:00am–9:00pm 8:00am–6:00pm
Wednesday 9:00am–9:00pm 8:00am–6:00pm
Thursday 9:00am–9:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday 12:00pm–6:00pm Closed
2020 state dealer award
View 7 awards
2020 state dealer award 2020 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (866) 868-9422 (866) 868-9422
Used (866) 528-4413 (866) 528-4413
Service (855) 372-9688 (855) 372-9688

Reviews

(1,555 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Imperial Chrysler Dodge Jeep RAM from DealerRater.

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Outstanding service

Today I’m a proud owner a new Jeep Wrangler and I couldn’t be happier and all this could not of been possible without the outstanding hard work of our sales person Jim Burke and Business manager Rami Awad. This will be my third purchase in the past 3 years with these two fine gentlemen. An experience of purchasing a new vehicle can be difficult and drawn out at time and it can be pretty much a miserable time. The experience my wife and I have had with these two representatives from imperial, well let’s just say I would do it everyday. I can’t thank them enough and recommend and one looking to purchase a car to go and see them, I promise you an unforgettable experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Dear Carlo1968: Thank you for your business and for taking the time to share your kind words about Jim and your experience at Imperial Chrysler-Dodge-Jeep Ram. Jim and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

Wonderful Service!

My husband and I can’t say enough great things about Imperial Chrysler Dodge Jeep. This is our second purchase with Jim Burke as husband and wife and my fourth overall purchase since 2010 and we wouldn’t work with anyone else. I’ve been working with Jim since 2010 when I purchased my first Chevy Colbalt so I had to keep the tradition going because he delivers above and beyond to your needs. He works for you and with you. Your are more than a customer! It becomes more of a dream team when Jim and Rami (business manager) work together to make it all happen for you. The professionalism these two fantasic employees bring to the table doesn’t give this review justice. We now have officially added a beautiful Jeep Wrangler to our family and we couldn’t of done it without Jim and Rami. With sincere gratitude we want to truly thank them both for all they have done to make us very happy on this beautiful Saturday!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dear Natalie B.: Thank you for your business and for taking the time to share your kind words about Jim and your experience at Imperial Chrysler Dodge-Ram-Jeep. Jim and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your friends, family, colleagues, and acquaintances to us.

Dedicated and Hardworking

Went in to trade my current vehicle for an upgrade and Gary and Jon were in all the way. Worked extremely hard to find what I wanted and could also afford with the parameters I gave them. Extremely professional and dedicated as well as courteous and patient. Rami worked just as hard to make the numbers work and my wife and I left with nothing but smiles. We would highly recommend anybody looking for any make or model vehicle to go in and they will take care of you. Great job and thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Dear JayP: Thank you for your business and for taking the time to share your kind words about Gary and your experience at Imperial Chrysler-Dodge-Jeep and Ram. Gary and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and ascquaintances to us.

great experience!

I came in with my mother last week looking for a car. We weren't really sure what we were exactly looking for. Luckily and thankfully we had Frank Dumas help us look for the right and perfect car! Everyone is so kind here we are very helpful and happy with the service we got!! I will differently be recommending friends and family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Dear ingridnatalie: Thank you for your business and for taking the time to share your kind words about Frank and your experience at Imperial Chrysler-Dodge-Jeep, Ram. Frank and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial ford, Chevy, Chrysler-Dodge-Ram-Jeep-Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

Flawless

Big thank you to Ed Kelly for finding me the BEST deal and finding me a even better car then what i had in mind. The entire process was executed flawlessly. I am absolutely in love with my new car!! Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Dear Olivia111111: Thank you for your business and for taking the time to share your kind words about Ed and your experience at Imperial Chrysler-Dodge-Jeep-Ram. Ed and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

Just Excellent, Top to Bottom, Highly Recommend

I just have to say that Imperial and their staff are the best, hands down, jeep dealership in the area. Best deal on my new Wrangler and much more responsive than other dealerships in the area. Not only did I get a better deal on my new 2018 Sahara Unlimited, I got more for my trade in than anyone else offered me. This was for a high mileage 2012 Wrangler Unlimited and they beat everyone else's trade-in by $2,000. Zach Mathieu was an excellent salesman and very easy to deal with. He even offered to help me install the soft top when the weather gets better (which I will be taking him up on, the new JL's are completely different than the JK's). Rami Awad was excellent in finance. Typically, finance guys are very high pressure to get you to buy the after sale stuff (extended warranty, tire protection, etc), but he just explained the prices. After we turned it all down, he made one counter offer and that was it. No pressure, which is a refreshing change. After the sale they paid for lunch at the very excellent Miss Mendon Dinner (this was a nice touch). I am having some stuff installed in the Jeep next week and plan to do my service there, so I hope their service is just as awesome as their sales and fiance. Very Very happy with Imperial and I have already recommended them to a few friends that are in the market for a new car in the next couple of years.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Dear Robert: Thank you for your business and for taking the time to share your kind words about Zachary and your experience at Imperial Chrysler-Dodge-Ram, Jeep. Zachary and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

Best New Car Experience Ever !!!

After reviewing a few SUVs online I decided on a 2019 JEEP Cherokee Latitude Plus. I decided to drive the 20 miles to Imperial in Mendon because of the TV commercials and newspaper ads that I had recently seen. Upon arrival I was greeted by 'Frank'. He was friendly and expressed a sincere interest in what I was looking to do. Frank was knowledgeable about the vehicle I wanted to test drive. He was incredibly patient with me as I was trying to comprehend the pros and cons of buying v leasing. I never felt rushed or got the sense that Frank might be weary of my 'overthinking'. I believe that I received a fair trade in value for my vehicle. Long story short- I will take delivery on my new JEEP this week and I would not hesitate to recommend Frank and Rami (Finance)...as well as Imperial. The free dinner at the Diner was a nice touch as well !!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Dear Scion2016: Thank you for your business and for taking the time to share your kind words about Frank and your experience at Imperial Chrysler-Dodge, Ram and Jeep. Frank and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

Great Experience

Excellent experience JP and Mike Walsh are the best - highly recommend, personalized service, quick and accommodating. Very good experience - will continue working with Imperial Jeep

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dear Tom Daoust: Thank you for your business and for taking the time to share your kind words about JP and your experience at Imperial Chrysler-Dodge-Dodge-Ram-Jeep. JP and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

Excellent Sales Consultant

I just purchased my first Jeep Wrangler (traded in my mom car - a Highlander)! I ended up at Imperial because of the reviews. They were spot on! I visited 6 dealerships before choosing Imperial and am very happy with that decision. I worked with Maaz who I would highly recommend. Very attentive, knowledgeable and fair. The process has been incredibly smooth and I LOVE my new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dear Jeep Mom: Thank you for your business and for taking the time to share your kind words about Maaz and your experience at Imperial Chrysler-Dodge-Ram-Jeep. Maaz and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

Amazing kind understanding man

Mike made my entire family feel comfortable and understood and listened to our needs and came through for us like a champ!I he even satisfied my 6 year old sons need for a balloon and he filled not 1 balloon but 2 and made him so happy!thank you mike fir helping and listening to us we really appreciate all you did for us.imperial has a customer for life now! Thank you again mike. Sincerely.... The Roux Family

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear Jroux: Thank you for your business and for taking the time to share your kind words about Michael and your experience at Imperial Chrysler Dodge Ram Jeep. Michael and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.