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Imperial Chrysler Dodge Jeep RAM

(1,555 reviews)
Visit Imperial Chrysler Dodge Jeep RAM
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 8:00am–6:00pm
Tuesday 9:00am–9:00pm 8:00am–6:00pm
Wednesday 9:00am–9:00pm 8:00am–6:00pm
Thursday 9:00am–9:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday 12:00pm–6:00pm Closed
2020 state dealer award
View 7 awards
2020 state dealer award 2020 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (866) 868-9422 (866) 868-9422
Used (866) 528-4413 (866) 528-4413
Service (855) 372-9688 (855) 372-9688

Reviews

(1,555 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Imperial Chrysler Dodge Jeep RAM from DealerRater.

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Excellent service

I bought a 2010 Honda Pilot and our salesman Gary Keith not only got us a great price but he also paid attention to even ther little details. He went above and beyond by delivering our new car to Brockton so we didn't have to figure out Howe to get there to pick it up. Hats off to Gary Keith.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Dear Phototman: Thank you for your business and for taking the time to share your kind words about Gary and your experience at Imperial Chrysler, Dodge-Ram-Jeep. Gary and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

Excellent Salesman

Jose made my experience at Imperial very pleasant. He was very professional and helpful throughout the process. He helped me to search for the vehicle I wanted with the features I required. I left completely satisfied with a brand new Jeep Wrangler Sahara. If you are looking for a new or used car, I highly recommend Junior (Jose).

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear FatherFinelli: Thank you for your business and for taking the time to share your kind words about Jose (Junior) and your experience at Imperial Chrysler Dodge-Ram-Jeep. Jose and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

Joel Cohen was terrific. I highly reccomend him

Joel Cohen took the time to show me multiple cars that fit my needs and budget. the buying process was quick and easy. I was in and out in less than 4 hours. this car checked off all my needs and fits my family's lifestyle. I'd reccomend Joel to anyone and everyone that I know that needs a new or used car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Dear Charles R. Thank you for your business and for taking the time to share your kind words about Joel and your experience at Imperial Chrysler Dodge-Ram-Jeep. Joel and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai. The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

New dodge ram big horn

We pulled in to Imperial Jeep we were not there five minutes and Jim Burke came out to help us. We were at easy immediately. He knew about many vehicles and lead us to the one we wanted. We had searched online before hand so kind of knew what we wanted Jim pointed out the vehicle 's features and sold us on it. We are now the owners of a great low mile preowned Dodge Ram. A fine salesperson that makes you feel right at home. I would recommend this dealership to anyone looking for a new or used vehicle.Imperial's selection of vehicles is like no other!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear Joeginawilson: Thank you for your business and for taking the time to share your kind words about Jim and your experience at Imperial Chrysler Dodge Jeep Ram. Jim and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

Not fair on trade in values

My wife and I drove two and half hours to purchase a used 2018 Jeep Grand Cherokee. We met with Mike and everything went well till we were given a trade in value for our 2017 Acura MDX. The Sales Manager offered us $5000.00 less than blue book trade in value which we found insulting and were about to walk out. They quickly raised it to $2000 below blue book. We reluctantly accepted and bought the Jeep. The sales manager didn't have the courtesy to talk with us in person. We asked that the Jeep be detailed and cleaned before delivery. It was delivered a week later to our NY home. Detailed, NOT. The dash board was actually dusty. Its been 2 weeks without a follow up phone call from Imperial. Was not a good experience. I can not recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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Great Experience

I had visited several Jeep dealers recently to look at Wranglers and Grand Cherokees. I ended up deciding on a new 2019 Grand Cherokee. I was trading in a 2016 Jeep Cherokee with high mileage and first went to a different dealer where I had bought it but could not make a deal. Imperial is a little out of the way for me but I decided to stop by after work just to check out their inventory. I found a model I was interested in on the showroom floor and met Zack. It took some negotiating but I was able to find the deal I wanted. Zack was great to work with. He was patient and listened to my needs and never seemed pushy or adversarial. He made me feel comfortable with the process and worked with me to reach a deal. I was very satisfied with the experience and highly recommend Zack and Imperial.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear spooniej: Thank you for your business and for taking the time to share your kind words about Zachary and your experience at Imperial Chrysler Dodge-Jeep Ram. Zachary and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us..

Jeep Renegade Sport Upland

Ahmad Alsabagh was a terrific salesperson. No pressure, great conversation about my needs, and providing outstanding advice and service! Overall experience was very positive. I highly recommend doing business with them. I had my new car in 24 hours!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dear Gerry: Thank you for your business and for taking the time to share your kind words about Ahmad and your experience at Imperial Chevrolet. Ahmad and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

Extremely professional

Jose greeted me almost immediately upon entering the showroom. From the very start, he was professional and polite throughout the entire process of buying my new car. I never felt pushed into making a deal that I was not comfortable making. Junior was extremely knowledgeable about the models I was looking at and about the inventory he had available to him. Because I was leasing a vehicle, it took a few days to get all the paperwork and registration in place. Throughout the process, Junior kept me well informed and, in the end, I picked up the car on my schedule. Certainly, the best car buying experience I have ever had. If you are interested in buying a Jeep, go see Junior.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear Rainville: Thank you for your business and for taking the time to share your kind words about Jose and your experience at Imperial Chrysler-Dodge-Jeep-Ram. Jose and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

Goes above and beyond

Bought a used ram this time around but the sales guy was awesome did everything he could in every way will never go anywhere else from now on

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear Jamesj: Thank you for your business and for taking the time to share your kind words about Ed and your experience at Imperial Chrysler- Dodge-Ram-Jeep. Ed and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

May I have this dance?

It’s no secret that when you go shopping for a vehicle you’re in for a dance - and there is no one I’d rather dance with than Junior. He is honest, open and transparent. Knowledgeable about his products and the process of purchasing a vehicle. With very little pressure he gives you the ability to make your decision with freedom and ease. Purchasing a vehicle has never been such a pleasant experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Dear Blemieux: Thank you for your business and for taking the time to share your kind words about Jose and your experience at Imperial Chrysler-Dodge-Jeep and Ram. Jose and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.