Reviews
Best car buying experience ever!
Thank you Imperial Jeep for making my car buying experience a total success. I let JP & Junior know I had negative equity on a lease and had already gone over my mileage. JP and Junior put three different options together for me despite the challenge of the situation I was in. After thoroughly looking at all three options I made my decision. I got approved by the bank right away I was given rebates on a selected qualified vehicle and was able to get an SUV loaded with features at a fair price. The Dealership wasted no time! They were able to get the pay off amount immediately and also were able to assess the vehicle to determine the value. The reason why I love the dealership is because they have great salesmen! They were honest and realistic about the situation I was in. Buying a car is really about the sales persons experience since they’re able to guide you and help you in whatever situation you are in. Make sure you go to Imperial Jeep if you want no BS and you want to buy a car that meets your needs at a fair price. Team JD & Junior will stop at nothing to help you get into the car you want. Please look no further. You have found a Champion Dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear fomb9132: Thank you for your business and for taking the time to share your kind words about Jose and your experience at Imperial Chrysler Dodge Ram Jeep. Jose and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.
Vehicle shopping
Vehicle shopping and the best to deal with so far. Zach has had a lot of patience and answered every question we’ve had to help us decide what vehicle is best for us even though we aren’t buying till spring.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear April j: Thank you for your business and for taking the time to share your kind words about Zack and your experience at Imperial Chrysler-Dodge-Ram-Jeep. Zack and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy,Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues and acquaintances to us.
Superb
Stellar experience with the sales dept. I would highly recommend Zack the sales associate as he expressed extensive knowledge for all aspects of the brand.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear DreamCarReal35: Thank you for your business and for taking the time to share your kind words about Zack and your experience at Imperial Chrysler Dodge Jeep Ram. Zack and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances us.
Ed Kelly is great!
I have been through the ringer with buying cars and mechanics. I came to imperial with a limited amount of money to buy a car and was pleasantly surprised by my experience! Ed Kelly knew my price range and did not try to go above it. After I bought my car, he made sure that when it came back from annual services, I was taken care of. It's nice to finally have that peace of mind feeling when it comes to my car because I know it's in good hands. I recommend Imperial to everyone and strongly encourage you to seek out Ed Kelly in helping you find the perfect car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dear Lindy11: Thank you for your business and for taking the time to share your kind words about Ed and your experience at Imperial Chrysler Dodge Ram Jeep. Ed and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.
Great Experience buying my Jeep
I recently purchased a 2015 Jeep Grand Cherokee Limited from Imperial. I worked with Mike Gunn who was extremely helpful, knowledgeable and made my car buying experience stress free. Imperial was able to get me into my new jeep within a few hours, on a Sunday! I would highly recommend Imperial when going to buy your new Jeep! Thank you, Mike and Imperial!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Dear JLavoie: Thank you for your business and for taking the time to share your kind words about Mike and your experience at Imperial Chrysler- Dodge-Jeep Ram. Mike and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.
jeep shopping
the helpful sales person Zack Mathieu answered all my questions , about the new jeep truck coming out . i was just looking , but i was not rushed becuase i was only looking . i am surely going back to see Zack when the Gladiator is avaible for order and purchasing from him
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear William89: Thank you for your business and for taking the time to share your kind words about Zack and your experience at Imperial Chrysler-Dodge-Jeep-Ram. Zack and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.
I bought a good car
My salesman was patient in helping me figure out exactly what kind of vehicle would be Right for me when I initially did not really know myself. I ended up getting a very good deal on a car that I enjoy very much
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you lschopf for taking the time to provide such great feedback about your experience working with Peter and Jeff. We appreciate the opportunity to earn your business and count you as a customer. Sincerely, Michael Penner General Manager Imperial Cars Chevrolet, Ford, Chrysler Dodge Jeep Ram, Hyundai
Great Truck Buying Experience. Quality Service & Efficient
I called on a Friday Night and was put in an upgraded truck for the same price Saturday morning. Russel was great. Easy and Quick
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and for taking the time to share your kind words about Russell and your experience at Imperial Chrysler Dodge-Ram-Jeep. Russell and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleague, and acquaintances to us.
Outstanding Sales and Service
I can’t say enough about the overwhelming professional assistance and service I received from Imperial Jeep in Mendon, MA. I would like to thank ED Kelly in helping me find the path to my new vehicle! His patience, pleasant demeanor and informative insight helped me make the right decision. He helped to make my entire experience an enjoyable one. I absolutely love my new Jeep Grand Cherokee. Thankyou !! Susan M Burgess
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
DearPeyton123: Thank you for your business and for taking the time to share your kind words about Ed Kelley and your experience at Imperial Chrysler-Dodge-Ram-Jeep. Ed and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.
Excellent New Car Buying Experience
My husband and I recently worked with Russell LeDoux in the search for our new vehicle and trading in our old one. He kept a calm, friendly, compassionate, and helpful demeanor throughout the whole process.He listened to exactly what we needed and what we were hoping for, and then worked wholeheartedly to help us achieve those goals. We are extremely grateful and satisfied with our overall car buying experience. We will surely be doing business there again in the future, and would recommend others to do so. Thanks RUSSELL!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear Deb Rua: Thank you for your business and for taking the time to share your kind words about Russell and your experience at Imperial Chrysler- Dodge-Jeep-Ram. Russell and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.