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Imperial Chrysler Dodge Jeep RAM

(1,555 reviews)
Visit Imperial Chrysler Dodge Jeep RAM
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 8:00am–6:00pm
Tuesday 9:00am–9:00pm 8:00am–6:00pm
Wednesday 9:00am–9:00pm 8:00am–6:00pm
Thursday 9:00am–9:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday 12:00pm–6:00pm Closed
2020 state dealer award
View 7 awards
2020 state dealer award 2020 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (866) 868-9422 (866) 868-9422
Used (866) 528-4413 (866) 528-4413
Service (855) 372-9688 (855) 372-9688

Reviews

(1,555 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Imperial Chrysler Dodge Jeep RAM from DealerRater.

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Concerned for my family's needs & safety

I went to this dealership the way one never should: desperate for a dependable vehicle. Much to my pleasant surprise, I was treated better than expected. I cannot thank Ed Kelly and Joe Trocha enough!! They were upfront with me, genuinely concerned for my family's needs and went above and beyond what I ever could have imagined. I look forward to doing business with them again, perhaps in 18 months 😉

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Dear Kelley1138: Thank you for your business and for taking the time to share your kind words about Ed and your experience at Imperial Chrysler-Dodge-Ram-Jeep. Ed and the entire staff here at Imperial truly appreciate. it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

It was s great, no hassle deal done by Russell

It was a no hassle please feel done on the last day of the month of September. They, Russell and JP the sales manager put me into a truck that I could afford at the right time and place. It was wonderful to know that I can get a good deal at Imperial Dodge. Thank you again JP & Russell!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear John Ledoux: Thank you for your business and for taking the time to share your kind words about Russell and your experience at Imperial Chrysler-Dodge-Jeep and Ram. Russell and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

Very good experience

I went with my sister to Imperial where we dealt with Jim Burke in the Chrysler store. He couldn't have been more friendly, knowledgeable and professional. He was very attentive to my sisters needs and patient as we drove around the dealership searching for the "perfect used car." She found the car she was looking for and he made the buying experience smooth and easy. She was extremely pleased. I would absolutely recommend Jim to anyone looking for a new or used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Dear jwhayes: Thank you for your business and for taking the time to share your kind words about Jim and your experience at Imperial Chrysler-Dodge-Ram and Jeep. Jim and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

helper

I went with my sister to Imperial where we dealt with Jim Burke in the Chrysler store. He couldn't have been more friendly, knowledgeable and professional. He was very attentive to my sisters needs and patient as we drove around the dealership searching for the "perfect used car." She found the car she was looking for and he made the buying experience smooth and easy. She was extremely pleased. I would absolutely recommend Jim to anyone looking for a new or used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Very Satisfied

Russell ledoux did a great job in hooking me up with a new Jeep that I could afford. He even gave me a few extra surprises. This is our 2nd vehicle from Imperial. Their staff is great there! Thanks again Russell!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Good buying experience

Bought a 2011 Silverado from Jim Burke. Great salesman, no pressure and got me a good deal. I would go back and work with Jim again for any future needs. Second car purchased from Imperial.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear afsteacie89: Thank you for your business and for taking the time to share your kind words about Jim and your experience at Imperial Chrysler-Dodge-Ram-Jeep. Jim and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

Ram for review

I had done maintenance and repair work at this garage for the last two years with my 1500 vehicle that I purchased elsewhere. I have always been satisfied with their customer service and repairs. Which to me is as important as the sales department. So my truck was getting up in mileage, it was still running Great but needed an investment to keep it going. After deciding to purchase one more truck before I retire my wife and I decided now is the time. So I certainly thought of Imperial right away. After breakfast at the Mss Mendon diner we stopped in. We met Russell, who was one of the only young sales people who approached us in a friendly non-pressure way. Maybe it was just his timing, but we went for a few test rides, and low and behold. Ended up with a 2500, Ram that my wife spotted right in the show room. It was last years 2018, and it's a beauty. Also,met with JP, his manager, who my wife and I had the pleasure dealing with years ago. The conversations over the next 24 hrs and research I did confirmed we were getting a descent deal, and I can honestly say it was a pretty smooth transition.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Dear "Ram for Review": Thank you for the opportunity to earn your business and for taking the time to share your Imperial experience. I am very glad you enjoyed working with Russell and the team at Imperial Chrysler-Dodge-Jeep and Ram. We take great pride in delivering a stress-free buying experience. Please do not hesitate to reach out to us if we can be of any assistance. We're here to help. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram- Jeep and Hyundai The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

Mark & Mike make the dream team!

This place won me over the first time so naturally I had to come back again! The customer service here is always the best of the best! Never. Ever. Pushy! Whether you’re looking for new or used, they are extremely knowledgeable! And When I came back with even more questions, Andy was a true help!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Best car buying experience hands down

Thank you Imperial Jeep for making my car buying experience a total success. I let JP & Junior know I had negative equity on a lease and had already gone over my mileage. JP and Junior put three different options together for me despite the challenge of the situation I was in. After thoroughly looking at all three options I made my decision. I got approved by the bank right away I was given rebates on a selected qualified vehicle and was able to get an SUV loaded with features at a fair price. The Dealership wasted no time! They were able to get the pay off amount immediately and also were able to assess the vehicle to determine the value. The reason why I love the dealership is because they have great salesmen! They were honest and realistic about the situation I was in. Buying a car is really about the sales persons experience since they’re able to guide you and help you in whatever situation you are in. Make sure you go to Imperial Jeep if you want no BS and you want to buy a car that meets your needs at a fair price. Team JD & Junior will stop at nothing to help you get into the car you want. Please look no further. You have found a Champion Dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great place to buy a car and go see Russell Ledoux

I went in to buy a Jeep Cherokee 2015 Trail hawk and had a great experience. Russell was a great man and hooked me up and even got a few thousand for my trade in too. I Was happy to be able get a car and it was fast too. The only part that was bad was the financial process. Rami was not helpful at all and i will re think about going to him for the finance part. Overall , go to Russell Ledoux and you will be all set.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear Cameron: Thank you for your business and for taking the time to share your kind words about Russell Ledoux and your experience at Imperial Chrysler-Dodge-Ram-Jeep. Russell and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us..