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Imperial Chrysler Dodge Jeep RAM

(1,555 reviews)
Visit Imperial Chrysler Dodge Jeep RAM
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 8:00am–6:00pm
Tuesday 9:00am–9:00pm 8:00am–6:00pm
Wednesday 9:00am–9:00pm 8:00am–6:00pm
Thursday 9:00am–9:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday 12:00pm–6:00pm Closed
2020 state dealer award
View 7 awards
2020 state dealer award 2020 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (866) 868-9422 (866) 868-9422
Used (866) 528-4413 (866) 528-4413
Service (855) 372-9688 (855) 372-9688

Reviews

(1,555 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Imperial Chrysler Dodge Jeep RAM from DealerRater.

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Sunday funday at Imperial Chrysler Dodge Jeep Ram

My husband found a truck on line at Imperial Chrysler Dodge Jeep Ram that we were interested in. We were greeted by Zach and he helped us make an informed decision on purchasing a truck. We were able to turn in our 14 year old Ford Expo as well. Great service from Zach and Rami who helped us finance and insure our new truck. Our Sunday was a win for us and the Patriots:)! Thanks guys for all your help!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Bought a used 2017 Jeep Cherokee Latitude

I dealt with Andy Clair, have to say it was the easier car experience I have ever had. It was a simple process was never rushed or felt under pressure to buy at any point. Andy was very informative and up front throughout the whole process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent "no-pressure" customer service!

We had a great experience buying a "slightly used" 2017 vehicle. Ed Kelly was our sales representative, and he went out of his way to make the experience a positive one. He took the time to show us several vehicles, and take them out for a test drive. Very personable and friendly, and knowledgeable about the vehicles. Really seemed to care! I'll be back, as will my family members. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear Bobert24: Thank you for your business and for taking the time to share your kind words about Ed and your experience at Imperial Chrysler-Dodge-Ram-Jeep. Ed and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner Imperial Cars General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

honest and informative

Our salesman was very accommodating and patient with us as we were searching for a used vehicle, Frank spent a good part of his day making sure we were happy. Kuddos to Miss Mendon diner, the food was great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Dear honest and informative: Thank you for your business and for taking the time to share your kind words about Frank and your experience at Imperial Chrysler-Dodge-Jeep-Ram. Frank and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

Smooth, Comfortable Experience

I worked with Russell to purchase my 2018 Chrysler 300S. He made the process incredibly smooth, comfortable and was extremely friendly and helpful. I would recommend him to anyone looking for a no-pressure and relaxed environment during the usually stressful process of buying a car. I got to drive my new car off the lot that night! Thank you Imperial for providing me the opportunity to purchase my dream car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear 300smjm: Thank you for your business and for taking the time to share your kind words about Russell and your experience at Imperial Chrysler-Dodge-Jeep-Ram. Russell and the entire staff here at Imperial truly appreciate it. Sincerely,, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

Great Experience!

I leased a 2018 Jeep Wrangler in September. Zach was super helpful and great to work with. He made the entire process very easy and stress free!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Katie131: Thank you for your business and for taking the time to share your kind words about Zachary and your experience at Imperial. Zachary and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

Purchase of new 1500 RAM

Zachary did a great job explaining vechicle options and set us up with two test drives. He was professional, knowledgeable and worked within our budget.There was no pressure to purchase a vechilce by Zachary making this an enjoyable experience. This is our 3rd vechilce we have purchased from Imperial and we have always been pleased with the professionalism of the dealerships staff. If you want a great salesman to work with, see Zach!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear RAM2019: Thank you for your business and for taking the time to share your kind words about Zachary and your experience at Imperial Chrysler-Dodge-Jeep-Ram. Zachary and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

Awesome Experience

My Wife and I went in to learn about how a lease works and to possibly lease, or Purchase and Vehicle. We decided to lease a 2018 Grand Cherokee due to the rebates. After Speaking with Al Antolini about how it all works he made us feel very comfortable with leasing being our best option. Unfortunately Imperial did not have the specific vehicle we where looking for a Al found the vehicle at another dealer and called to put it on hold for us. We signed the paperwork that night for the vehicle and left for the evening. We where suppose to pick up our purchase on Tuesday, But Al called with a problem, the other dealership sold the vehicle he put on hold. Al Asked if we would settle for Tan interior instead of black because he would put us in a 2019 for the same amount for our troubles. Imperial went above and beyond to fix the problem and didn't have to. I will be buying my vehicles form Imperial going forward, you guys have earned a life long customer. Thank you, and a Big Thank you to Al Antolini. Sincerely, The Farrar Family

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great Service

Bought about 15 vehicles over the years all the way back to when they where in Milford. I Always had great service and satisfied with all purchases. Best place to Buy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Excellent Service

I had a great experience, first with Santos getting back to me with my email request. Then, thank you Jim Burke, you're the best! You identified the Jeep I wanted, I didn't have to sit there for hours, you were up front and transparent, which I really appreciated! Of course, J.P., Jeff and Mike Walsh were awesome as well. Highly recommend to anyone looking for a Jeep vehicle. Sincerely Annie Daoust - repeat customer!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.