Reviews
Excellent Experience
This was a very positive experience in the purchasing of my new Chrysler Pacifica. I was very fortunate to have had Rick Panorese as the salesman who sold me my car. He answered all of my questions and explained everything on the operation of the car. The one thing that turns me off when considering a purchase of this size is being pressured to make the deal. Rick exerted no pressure and spent a lot of time with me and took me through the process with the Credit Manager. I would highly recommend Imperial as the place to go if you are looking for a car and would definitely recommend that Rick is the person to ask for.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Janet: Thank you for your business and for taking the time to share your kind words about Rick Panorese and your experience at Imperial Chrysler Dodge Jeep Jeep, Rick and the entire staff here at Imperial truly appreciate it. Please do not hesitate to reach out to us if we can be of any assistance. We're here to help. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.
Simple, easy, fantastic value and service
So my son lives out of state and while visiting him, he asked if we could look for a new jeep. We went to a local Jeep dealer, and were given a price, lease payment, and a test drive. The following weekend, I brought him to Imperial Jeep, where Jim helped us, and it was night and day difference. So much knowledge, respect, and comfort, it was a completely different feel. Plus, they had the right Jeep, with the right options, at a much better price and deal. Not a lot of back and forth, just an excellent price and overall good feeling. Mike Penner and JP took the time to make sure we understood the great value, and that we were pleased with the entire transaction.
Great service-felt that my needs were put first
I was looking to upgrade from our tiny Toyota Matrix to something larger. I went in thinking I wanted a Dodge Journey and left with a Grand Caravan with more features and for the same price. I was extremely happy with our salesman, Mark Detoma. He was knowledgeable and didn't try to upsell me. I felt that my needs were put first and that I was in good hands. Very trustworthy. My credit isn't very good and Mark worked hard to get everything handled. Everything went smoothly and I am extremely happy with my purchase. I would highly recommend this dealership and specifically Mark Detoma.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very Positive Experience
This was a very positive experience in the purchasing of my new Chrysler Pacifica. I was very fortunate to have had Rick Panorese as the salesman who sold me my car. He answered all of my questions and explained everything on the operation of the car. The one thing that turns me off when considering a purchase of this size is being pressured to make the deal. Rick exerted no pressure and spent a lot of time with me and took me through the process with the Credit Manager. I would highly recommend Imperial as the place to go if you are looking for a car and would definitely recommend that Rick is the person to ask for.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
new vehicle purchase chrysler 200
great place to do business they listen to what your needs are and they deliver the sales person Frank Dumas followed it thru made sure I was taken care of the whole dealer team believe in customer first will recommend imperial cars and Chrysler to all my friends and family Gerry Fortier
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Top notch professionalism
Was recommended highly to both Imperial and especially Ed Kelly. Both did not disappoint. Ed was able to help me navigate through my needs and wants in a vehicle and gave me both new and used options. I purchased a used chrysler 200 and am increadibly pleased with my purchase. Thanks Ed! Your everything promised and more. Jimmy
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Number 1 in my book
This dealership is the BEST hands down dealership in all of New England . I had some issues with my credit but they made it painless,I bought 2 vehicles from here and I will recommend them to everyone I know. The customer service is amazing !! Honestly can't say enough about them. My sales guy was Gil very professional,kind , and a very hard worker and Mike Walch A++ . Keep up the great work
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Eli: Thank you for your business and for taking the time to share your kind words about your experience at Imperial Chrysler Dodge Jeep Ram. The entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler, Dodge Ram Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.'
buying from Imperial
We recently bought a vehicle from Imperial. Luis was our car salesman and Rami was our finance manager and they both made the whole car buying process a very smooth one. Luis answered all of our questions in a timely fashion and made sure we were well taken care of every step of the way. Rami explained everything thoroughly so that we understood exactly what our options were. They were both extremely professional and we highly recommend them both for your next car buying experience.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Kerry Westerland: Thank you for your business and for taking the time to share your kind words about Luis and Rami and your experience a Imperial Chevrolet. Luis and the entire staff here at Imperial truly appreciATE IT. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues and acquaintances to us.
Amazing!
My experience here was great! From the moment I walked in and talked to Kevin I knew I was walking out with a car! He was able to meet my personal needs and provided great customer service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent customer service in sales department
All of the employees that we dealt with at Imperial Chrysler were helpful and friendly, especially our salesman Mark DeToma. Mark provided personal attention and service that went above and beyond the norm which I thought was quite remarkable considering that we were buying a used jeep, not a new one.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
