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Imperial Chrysler Dodge Jeep RAM

(1,555 reviews)
Visit Imperial Chrysler Dodge Jeep RAM
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 8:00am–6:00pm
Tuesday 9:00am–9:00pm 8:00am–6:00pm
Wednesday 9:00am–9:00pm 8:00am–6:00pm
Thursday 9:00am–9:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday 12:00pm–6:00pm Closed
2020 state dealer award
View 7 awards
2020 state dealer award 2020 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (866) 868-9422 (866) 868-9422
Used (866) 528-4413 (866) 528-4413
Service (855) 372-9688 (855) 372-9688

Reviews

(1,555 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Imperial Chrysler Dodge Jeep RAM from DealerRater.

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Excellent Experience

This was a very positive experience in the purchasing of my new Chrysler Pacifica. I was very fortunate to have had Rick Panorese as the salesman who sold me my car. He answered all of my questions and explained everything on the operation of the car. The one thing that turns me off when considering a purchase of this size is being pressured to make the deal. Rick exerted no pressure and spent a lot of time with me and took me through the process with the Credit Manager. I would highly recommend Imperial as the place to go if you are looking for a car and would definitely recommend that Rick is the person to ask for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dear Janet: Thank you for your business and for taking the time to share your kind words about Rick Panorese and your experience at Imperial Chrysler Dodge Jeep Jeep, Rick and the entire staff here at Imperial truly appreciate it. Please do not hesitate to reach out to us if we can be of any assistance. We're here to help. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

Simple, easy, fantastic value and service

So my son lives out of state and while visiting him, he asked if we could look for a new jeep. We went to a local Jeep dealer, and were given a price, lease payment, and a test drive. The following weekend, I brought him to Imperial Jeep, where Jim helped us, and it was night and day difference. So much knowledge, respect, and comfort, it was a completely different feel. Plus, they had the right Jeep, with the right options, at a much better price and deal. Not a lot of back and forth, just an excellent price and overall good feeling. Mike Penner and JP took the time to make sure we understood the great value, and that we were pleased with the entire transaction.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great service-felt that my needs were put first

I was looking to upgrade from our tiny Toyota Matrix to something larger. I went in thinking I wanted a Dodge Journey and left with a Grand Caravan with more features and for the same price. I was extremely happy with our salesman, Mark Detoma. He was knowledgeable and didn't try to upsell me. I felt that my needs were put first and that I was in good hands. Very trustworthy. My credit isn't very good and Mark worked hard to get everything handled. Everything went smoothly and I am extremely happy with my purchase. I would highly recommend this dealership and specifically Mark Detoma.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Very Positive Experience

This was a very positive experience in the purchasing of my new Chrysler Pacifica. I was very fortunate to have had Rick Panorese as the salesman who sold me my car. He answered all of my questions and explained everything on the operation of the car. The one thing that turns me off when considering a purchase of this size is being pressured to make the deal. Rick exerted no pressure and spent a lot of time with me and took me through the process with the Credit Manager. I would highly recommend Imperial as the place to go if you are looking for a car and would definitely recommend that Rick is the person to ask for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

new vehicle purchase chrysler 200

great place to do business they listen to what your needs are and they deliver the sales person Frank Dumas followed it thru made sure I was taken care of the whole dealer team believe in customer first will recommend imperial cars and Chrysler to all my friends and family Gerry Fortier

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

Top notch professionalism

Was recommended highly to both Imperial and especially Ed Kelly. Both did not disappoint. Ed was able to help me navigate through my needs and wants in a vehicle and gave me both new and used options. I purchased a used chrysler 200 and am increadibly pleased with my purchase. Thanks Ed! Your everything promised and more. Jimmy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Number 1 in my book

This dealership is the BEST hands down dealership in all of New England . I had some issues with my credit but they made it painless,I bought 2 vehicles from here and I will recommend them to everyone I know. The customer service is amazing !! Honestly can't say enough about them. My sales guy was Gil very professional,kind , and a very hard worker and Mike Walch A++ . Keep up the great work

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dear Eli: Thank you for your business and for taking the time to share your kind words about your experience at Imperial Chrysler Dodge Jeep Ram. The entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler, Dodge Ram Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.'

buying from Imperial

We recently bought a vehicle from Imperial. Luis was our car salesman and Rami was our finance manager and they both made the whole car buying process a very smooth one. Luis answered all of our questions in a timely fashion and made sure we were well taken care of every step of the way. Rami explained everything thoroughly so that we understood exactly what our options were. They were both extremely professional and we highly recommend them both for your next car buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Dear Kerry Westerland: Thank you for your business and for taking the time to share your kind words about Luis and Rami and your experience a Imperial Chevrolet. Luis and the entire staff here at Imperial truly appreciATE IT. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues and acquaintances to us.

Amazing!

My experience here was great! From the moment I walked in and talked to Kevin I knew I was walking out with a car! He was able to meet my personal needs and provided great customer service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent customer service in sales department

All of the employees that we dealt with at Imperial Chrysler were helpful and friendly, especially our salesman Mark DeToma. Mark provided personal attention and service that went above and beyond the norm which I thought was quite remarkable considering that we were buying a used jeep, not a new one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.