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Imperial Chrysler Dodge Jeep RAM

(1,555 reviews)
Visit Imperial Chrysler Dodge Jeep RAM
Sales hours: 9:00am to 9:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 8:00am–6:00pm
Tuesday 9:00am–9:00pm 8:00am–6:00pm
Wednesday 9:00am–9:00pm 8:00am–6:00pm
Thursday 9:00am–9:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday 12:00pm–6:00pm Closed
2020 state dealer award
View 7 awards
2020 state dealer award 2020 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (866) 868-9422 (866) 868-9422
Used (866) 528-4413 (866) 528-4413
Service (855) 372-9688 (855) 372-9688

Reviews

(1,555 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Imperial Chrysler Dodge Jeep RAM from DealerRater.

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Excellent service from salesman!

I bought my Dodge Journey from Mr Frank Dumas at this dealership a while ago. I was having some trouble with my windshield fogging. I went back to the dealership and spoke with Mr Dumas, he was very helpful and informed me of how to correct this problem. I was very impressed with his willingness to help me after it had been a while since I bought the car. I would recommend this dealership and Mr. Dumas to anyone who is looking for a vehicle. Sincerely yours Linda Bonina

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Everyone very helpful and professional.

I recently bought a SUV from Imperial. Jim Parsons and Al Antolini were excellent. They were patient and answered all my questions in a very professional manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Awesome awesome awesome

We recently bought a 2015 chevy malibu that had 27k miles for under 20k and it had almost everything and we are very happy cassy sold us the car she is new there but let me tell you ske knows her stuff and is very kind,patient,funny and just overall awesome but almost everyone we delt with was really good and friendly there. I've berm going therr for almost 16 years and they haven't let me down yet

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Dear Paula and Rich: Thank you for your business and for taking the time to share your kind words about Cassie and your experience at Imperial Chevrolet. Cassie and the entire staff here at Imperial truly appreciate it. Sincerely,' Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

Mark Detoma is awesome

Two vehicles an best experience with both buys ,Mr Detoma your a wonderful sales person I would recommend you/imperial to all an I have thank you very much

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Very pleased with the dealer and its sales team

I recently purchased a used ford edge from imperial this past weekend. I originally went to the dealer to look at a grand cherokee but it was just outside my price range. I worked with Jim originally and he was very helpful and friendly and stayed in touch with me after I left that first night. When I asked Jim about the ford edge that was on their website he was quick to respond and set a time for me to come in. He was off that day, so he set me up with Ed, Ed was very friendly as well and answered all my questions. I test drove it and then sat down with Rami who was very helpful and sealed the deal. During the process Ed came in and gave us a giftcard to their diner next door since it was close to dinner time. Ed was nice enough to have it detailed for me before I picked it up. I went there Sunday morning and was greeted by both Jim and Ed and they swapped my plates for me and sent me on my way. I was very pleased with the whole experience. I will definitely be returning next time I need a vehicle and will recommend it to anyone that needs to purchase a new vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Dear Dan Shanahan: Thank you for your business and for taking the time to share your kind words about Jim Burke and your experience at Imperial Chrysler Dodge Ram-Jeep. Jim and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.

Very happy with the process and the salesmen I dealt with!

I recently purchased a used ford edge from imperial this past weekend. I originally went to the dealer to look at a grand cherokee but it was just outside my price range. I worked with Jim originally and he was very helpful and friendly and stayed in touch with me after I left that first night. When I asked Jim about the ford edge that was on their website he was quick to respond and set a time for me to come in. He was off that day, so he set me up with Ed, Ed was very friendly as well and answered all my questions. I test drove it and then sat down with Rami who was very helpful and sealed the deal. During the process Ed came in and gave us a giftcard to their diner next door since it was close to dinner time. Ed was nice enough to have it detailed for me before I picked it up. I went there Sunday morning and was greeted by both Jim and Ed and they swapped my plates for me and sent me on my way. I was very pleased with the whole experience. I will definitely be returning next time I need a vehicle and will recommend it to anyone that needs to purchase a new vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Quick and easy purchase from a friendly car dealer

Imperial was extremely easy to work with when it comes to purchasing a vehicle. Their team made it quick and simple to get my new jeep on the road. I highly recommend this car dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Dear David D: Thank you for the opportunity to earn your business and for taking the time to share your Imperial experience. I am very glad you enjoyed working with the staff at Imperial Chrysler. The entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Ram-Jeep The best compliment we can receive is a referral. I hope yu will refer your family, friends, colleagues and acquaintances to us.

Mark was excellent! Exceptional service and professionalism

Mark was immediately receptive to my needs. He worked quickly and provided thorough explanations of the lease terms. I was extremely happy with mark and would highly recommend him to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

2016 Ram 1500 Purchase

I have had many dealings with this dealership over the past few years and the seem to always work out a deal for us. Our latest purchase of a 2016 Ram 1500 was a deal put together with the assistance of Ed Kelly, Michael Walsh Jr., and Aron Jacobs gave us a good buy if there was any problem it was with the preparation of the truck for delivery I was very disappointed with the work done for the money people pay for a vehicle they should expect that vehicle to be perfect in all aspects.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Highly Recommended

Frank and Ahmed were terrific help throughout the trade in process. Both were up front and able to provide many years of expertise and experience to help make the right choice for a new vehicle. This was my second purchase at this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dear JeepFan: Thank you for your business and for taking the time to share your words about Frank and Ahmed and your experience at Imperial Chrysler Dodge Ram Jeep. The entire staff here at Imperial truly appreciate it. Sincerely Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge Ram-Jeep The best compliment we can receive is a referral. I ope you will refer your family, friends, collateral, and acquaintances to us.