Read reviews that mention:
I got conflicting repair opinions in two visits causing my warranty on my 2017 Ford Focus to lapse before I could get the repairs they suggested. Result,... I got rid of the car and will not return to Valone ford.
I've been buying from the big city dealers in Hamburg for years. Was offered a better deal and had a fantastic experience. Go see Darwin Burnett there... he will treat you right!
People always write reviews when they have a bad experience, butt I believe it is just as important to submit a review when I receive excellent service... as well. This was my first purchase at Valone Ford and they were awesome!!! My salesmen was Mark S and I would recommend him to anyone who reads this review. I was not sure what I wanted to buy this time, Mark took his time helping me thru the different options available and found me the perfect vehicle. Mark was easy to talk to and explained what he needed to do every step of the way.
These guys rock!!!! Customer service is fantastic! I have been yo many dealers before and got shoved around or pushed into something i didnt like. These... guys didnt do any of that and are very easy going.
Excellent service! Listened to our needs and found the perfect vehicle for our family. Great staff all around! Will definitely do business with them... again!
Best experience purchasing a vehicle I’ve ever had. The entire team was friendly, courteous, respectful. They worked with me to get everything I wanted.... Highly recommended!! You have my loyalty!
Everyone was easy to work with and love my new escape!! They were considerate of my time and even brought the vehicle to my house.
I bought my car from this dealership with no hesitation. They were very kind and patient with me during the entire process. I have also had my car in service... there multiple times and they very helpful with any questions I may have. They even set my phone up with my car.
Customer service is poor at best. We purchase a brand new 2018 Ecosport that has had a rear right brake grinding issue since we pulled away from the dealership.Car... has been in once at 2000 miles and we were told to let the car break in and as long as the grinding doesnt catch the rotar on fire or we dont start seeing big grooves on the rotar to keep driving it.I hate this grinding sound and its gotten worse at 4000 miles now and there are lite groove wear marks on the whole right rear brake rotor.When we take it in for the 5000 mile tire rotation and first oil change the GD brakes better be fixed or I will start making some phone calls the dealer will not appreciate.This dealership sucks for customer service if I could go back in time I would have bought a GM product instead.You people have nerve sending me on my way and blowing this off all to justify the bumper to bumper warranty.Did you ever think with all of your wisdom that the customer doesn't care about the warranty if they have to hear a brakes grinding sound for thousands of miles from a brand new vehicle they have purchased and are trying to enjoy.This dealer ship sucks! I will never buy another car here .I guess i bought the farm for now.
My husband and I purchased 2 vehicles from Valone Ford in the last year and a half. We can't say enough about the sales staff and the way they took the... time to fill our wants and needs. The price was more than fair and we liked theat it was small and the owners are there every day. Service is second to none. We call and they get us in when it fits our time frame, and we are in and out and we never feel like they are trying to sell us something we don't need. Valone Ford is a 10 star dealership.