Reviews
Great service.
Great service. Ron was absolutely correct in his initial diagnosis about what was wrong with my car. After picking my car up after repairs completed, I found it to ride like a new vehicle. Upon reviewing my invoice, I found that a logical and thorough analysis was done, and all repairs were done at a reasonable cost. I found Ron to be a very friendly and personable person, willing to explain to me what the problem was and what steps would need to be done for all repairs. Although Crestview is quite a drive from my home, I will be returning for further future care for my Cadillac.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for the high praise of Ron Farmer. We agree with you he is very good at his job. Your score however reflects the opposite. Is there something that needs to be addressed?
My thanks go out to Service Advisor, Ron Farmer.
My thanks go out to Service Advisor, Ron Farmer. I had a coupon for Bonus Points. I asked Ron to be sure that they were put into my Rewards account. And yes, I have received my bonus points. Also, thanks to Crestview's service techs, my SRX is still running like new.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy you found our staff to be so supportive during your experience here at Crestview Cadillac, INC.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Bad repair service.
Bad repair service. Took my car in for a flat tire. Gave it back to me saying that the tire had been repaired. However in about 2 hours tire flat again. Called dealership to have my car returned. I was told no one there to help me I got the tire repaired service person found another screw in tire. Why Crestview did not see that second screw?
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are disappointed to read that you didn't have a positive experience with us.
I had an appointment, unfortunately the oil change took
I had an appointment, unfortunately the oil change took more than two hours. The car seems to have gone through a car wash, but was still dirty. Ron was very nice.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We regret to hear that you had this experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (248) 841-4166 at your earliest convenience to discuss how we can turn this experience into a positive one.
Adam exceeded our expectations- from the beginning he was
Adam exceeded our expectations- from the beginning he was attentive, professional, respectful and had great knowledge about the car we were interested. Very smooth transaction and customer care.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're pleased to know we have been able to exceed your expectations and really help you out! Thank you again for choosing Crestview Cadillac, INC. and we hope to see you again.
Since I first leased and subsequently bought this car
Since I first leased and subsequently bought this car Crestview has kept it running great!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your positive review about your recent experience with us! Thank you again for choosing Crestview Cadillac, INC. and we hope to see you again.
Service was great.
Service was great. The main issue was the waiting time for the part to come in and be replaced in the vehicle. Took 2+ weeks.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Pablo, thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. We hope to see you soon!
Matthew was excellent.
Matthew was excellent. His diligence upon what I was looking for was superb. He answered every question I inquired about, and helped me find the car that worked for me. I recommend working with Matthew, as his genuine character and intelligence within the car industry is highly valuable.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're happy you found our staff to be so supportive during your experience here at Crestview Cadillac, INC.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Ron was very helpful with all the info.
Ron was very helpful with all the info. Great customer service. I highly recommend it to everyone!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
Ron is an amazing person in the Service Department.
Ron is an amazing person in the Service Department. He is honest, kind, thorough, an expeditious.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your praise and kind comments about our team. If you have any further questions, please give us a call. We're always happy to help!