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Upstate Chrysler Dodge Jeep RAM

(467 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 8:30am–8:00pm 8:00am–8:00pm
Tuesday 8:30am–8:00pm 8:00am–8:00pm
Wednesday 8:30am–5:30pm 8:00am–5:00pm
Thursday 8:30am–8:00pm 8:00am–8:00pm
Friday 8:30am–5:30pm 8:00am–5:00pm
Saturday 8:30am–4:00pm Closed
Sunday Closed Closed
New (877) 535-0080 (877) 535-0080
Used (716) 389-4835 (716) 389-4835
Service (877) 537-4749 (877) 537-4749

Reviews

(467 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Upstate Chrysler Dodge Jeep RAM from DealerRater.

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Service was great and Victoria was very nice and helpful.

Service was great and Victoria was very nice and helpful. I will see next time.thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for this wonderful review, Jerome! We look forward to serving you again! - Upstate Chrysler Dodge Jeep

They where very quickly in looking at my truck with rear

They where very quickly in looking at my truck with rear differential problem, they fixed it and got me back on the road quickly

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Jason, we're glad to hear our team at Upstate Chrysler Dodge Jeep got you back on the road quickly! Thanks for sharing your experience.

Corey was an excellent sales person that made buying a

Corey was an excellent sales person that made buying a truck a very easy and enjoyable experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for trusting Corey & the Upstate Chrysler Dodge Jeep team with your recent purchase! We hope you enjoy your new truck and look forward to working with you again in the future!

We had a great experience.

We had a great experience. Corey went above and beyond to locate and acquire the exact vehicle we wanted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Kate, we're delighted to hear that Corey went above and beyond for you at Upstate Chrysler Dodge Jeep. Enjoy your new vehicle!

Fast and friendly service.

Fast and friendly service. Efficient and reliable as well. Everyone is friendly and courteous. They make great deals on new and pre-owned vehicles.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thanks for the fantastic feedback! We're glad to hear you enjoyed our fast and friendly service at Upstate Chrysler Dodge Jeep. We appreciate your support and hope to see you again soon!

Service started on time and took the amount of time that

Service started on time and took the amount of time that I was told to expect. Everyone was courteous and friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We're glad to hear our team at Upstate Chrysler Dodge Jeep provided timely and friendly service. We appreciate your support!

This was the best dealership we have worked with in

This was the best dealership we have worked with in years. Cory Shaw was exceptional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We strive for the best for our customers, and you've made our day with your review! Thank you for being a valued part of our family! - Upstate Chrysler Dodge Jeep

Dropped my vehicle off after hours dealership contact me

Dropped my vehicle off after hours dealership contact me to confirm my issues informed they probably won't get a chance to look at until next day ( as they were booked with appointments ) I was fine with it. They reached out to me the next day// just as they said they would went over the vehicles issues with me I declined repairs at this time

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your experience with Upstate Chrysler Dodge Jeep. We're glad to hear our team kept you informed and met your expectations! If you need any further assistance in the future, don't hesitate to reach out.

I am not quite sure what happened in service, however my

I am not quite sure what happened in service, however my experience was 6 plus weeks for repairs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent service friendly personnel job well done.

Excellent service friendly personnel job well done. We traded car but would highly recommend to others

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Darlene! We're delighted to hear you had an excellent experience with our team at Upstate Chrysler Dodge Jeep. Thanks for the recommendation!