Kendall Ford of Eugene

I have a 2011 Ford Explorer. Whenever I bring my car into Kendall Ford, the Service Consulant's are very nice and very helpful. Whatever my problem, it is taken care of very quickly. I LOVE my Explorer !!!

Alex, my service Rep was very professional and helpful. He was able to get my car in for service very quickly. I was out of there in about an hr and a half and it was not a scheduled appointment. Thank you.

I came in to have the oil changed. I was asked if I wanted the tires rotated, I said yes, although I did not know I would be charged for it.

Kendall Ford went above and beyond to make sure we had the beat experience.

You were always letting me know what you were doing and got me the best deal you could!

I had a positive experience with the associate who assisted me in test driving and choosing the vehicle for purchase. My experience with a different associate and sales manager during the actual purchase was below expectations in a number of areas. As a customer who had done the research on the vehicle as well as comparison shopping, in addition to having passable reading and math skills, I felt that the men helping me with the purchase were demeaning and assumed that I as a woman would be uninformed of these things. Several times I had to correct the arithmetic that calculated the final sales price, as well as other details about the vehicle that were relayed incorrectly to me. After several hours of dealing with this, my husband came in to sign the final papers and the Kendall sales staff spoke only to him from that point, even though I was the primary driver of the vehicle and had done all the research and prior negotiating. After the sale, and through several service calls, I have received great treatment from the Kendall service staff. I am very happy with the vehicle and would purchase it again. My dissatisfaction with the actual transaction detracts significantly from my overall experience, but I am still committed to supporting Kendall as a local business, and I am very grateful to Kendall's support of local schools. These positive attributes convinced me to stay through the end to make the purchase.

Like that you under promise and over deliver. Vehicle is always ready before time given, people always courteous and well trained.

2013 Cargo Van for use as a company delivery van. Van was received clean and service was good.

Peter was quick to assist and very efficient in his handling of this standard service call. He did a great job of offering some options for impending tire purchase. His efforts may have been the best of all the previous service calls in the last two years. Please thank him for me personally. Troy Jones

Steven Hilliard was very professional and answered all of my questions. This was the 20K oil change, for my 2012 Escape.