Kendall Ford of Eugene

My wife and I purchased a 2015 Ford Explorer from Kendall Ford about two weeks ago. Our salespersons Skylar and Casey were very helpful and kind. We had one hiccup regarding confusion over a standard/non-standard item that resulted in sourcing the vehicle of our choice from a more distant dealership, but when it arrived it was exactly what we wanted. Many thanks to the Sales Manager Austin for his very hard work to keep our sales experience positive, he went above and beyond for us. Martin in the sales department shared a great deal of information with us regarding some of the excellent safety features and other systems in our new vehicle; this was great affirmation of a good purchase after the sale for me. The folks in the parts department have also been exceedingly gracious as I have spent a bit of time at their counters ordering some accessories for our new Explorer.

I purchased a 2015 Escape, Mr. Donaldson was very helpful in getting us what we wanted. Thank you so much.

My Ford Fusion was having a burnt rubber smell so I decided to frive down to Kendall Ford and see if they had the time to look at it and resolve this issue. On the way I remembered that it was 2:30 on a Friday afternoon and that my odds would not be good to have it looked at. When I got to the service area there were no other cars in the service line so I parked and went in. I got the same young man as always at the counter. He listened to explanation, went right out to my car, smelled the odor, bent down and found that a plastic bag was attached to my exhaust system. He came in within 10 minutes to let me know that the mechanic was waiting for the pipe to cool down so that they could remove all the burnt plastic from the pipe and that it would be about $55 for the labor cost. I was in and out a happy customer as always within an hour!

Very helpful staff. Courtesy shuttle schedule not convenient - by the time it was available, the car service was nearly done.

Bought a 2008 Highlander off your Kendall Ford used car lot in Eugene Dec. 31, 2014, but the sales guy, Tyler Williford, was from the Toyota dealership across the street. The negotiation was fairly painless. We ended up paying mid-Blue Book. One bit of irritation was the fact the car had only one smart key and we didn't hear about that until the deal was done. Tyler told us if the car comes with two keys, they will be included. When I went to order a spare key at Toyota parts I was told the newer used cars always have two keys, company policy. So I went back to the Ford guy (Gary Newport) and he told me only certified cars are guaranteed two keys. I told him a replacement key was going to cost me $400 and Gary said HE never charges that much for smart keys. The $400 does seem excessive and includes $95 to "program" the key to the car, which probably takes five minutes. I probably should have asked about a second key and negotiated for it. What would make me happy is to have $200 credited to my Visa card.

The price on the 2009 Ranger was close to fair market value. I didn't have to twist any arms too hard to come to terms. I would recommend to friends and family. Good job!

My experience was very pleasant at the dealership. My vehicle was serviced promptly. The staff was very friendly and attentive.

I was called a couple of day's prior to my apt. and asked if I would like a free appraisal of my car. I thought well why not if they are wanting to tell me what it's worth. I left without an appraisal as it must have been overlooked. If you want to do appraisals make sure you follow through on your end. It is a sales tool for your company and if you don't follow through you may be missing on a sale or worst case a customer is thinking that he or she is just not important enough!

Great people working with great product... tough to beat that formula.

Expedition. Great service always take care of needs without overselling