Reviews

Average Ratings

4.9
262 lifetime reviews. Includes reviews of Northwest MINI from DealerRater.com
  • Amazing cars! Amazing servi!

    It was the most exciting car buying experience of my life. From the immediate focused attention of the sales team to the thrill of test driving th...


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    It was the most exciting car buying experience of my life. From the immediate focused attention of the sales team to the thrill of test driving the zippy mini-s, I was in 7th Heaven. I know I am good hands with Northwest MINI and I know I am part of a new family.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Suspicious Service Department
    September 1, 2017

    Can someone please explain this to me? Very disappointed with this service department. I purchased this Used vehicle 13 months ago. At the that...


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    Can someone please explain this to me? Very disappointed with this service department. I purchased this Used vehicle 13 months ago. At the that time, the salesman sore about this car. He said that this car belong to a great friend of him and that the car was always serviced at the Mini of Fife. He also said that the vehicle had pass their "5-point" inspection with flying colors. The car has performed very well for those 13 months so I was very happy with my decision to buy it. I was even thinking that my next NEW car was going to be another Mini Cooper from this establishment. Until..... Last month (not even that long) I took my vehicle for the yearly oil change. At that time, right after the oil change, the Advisor (Justin) told me that the car once again had passed their "5-point" inspection and that it was in great shape. A few days after the service the engine light came on. Because of my schedule at work it took me sometime to get the car back to get this checked. I set up the appointment. Again, not even a month after my vehicle got the oil changed and the over and over mentioned "5-point" inspection, I get a list of things are wrong with my car which would be over $2700.00 for repairs. My question was, how is it that a car that had an oil change and was considered in good shape according to (a month ago) "5-point" inspection, be in such a bad shape. How did the service department missed an Oil pan gasket leak, and valve cover gasket leak, third brake light not working, thermostat, lower control arm bushings, etc.? Either the 5-point inspection really doesn't exist and what is being told to customers, or their system is not working correctly, or the Mini Coopers are so good that they almost never break down that the mechanics are so bored that once someone brings their car for service they fabricate all kinds of repairs so they can make their monthly check. Again, a year ago, Great Car, last month, Great Car, passing 5-point inspection (whatever that is) and now @ 62000 miles, over $2700 repair costs. Can someone please explain that to me? Their answer.... we don't know.

    Does not recommend this dealer
    Came in for service or repair

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  • My new Super Mini family
    August 26, 2017

    I just want to say thank you to Mike D. for all the efforts he did for us so we can get the car in a smoother process. He's very professional and...


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    I just want to say thank you to Mike D. for all the efforts he did for us so we can get the car in a smoother process. He's very professional and tried to accommodate our requests. He explained to us the details of the car and its functionality. We're very satisfied on how we're treated. Thank you to my new Mini family. So excited to win this new baby. Zyd To Terry S. though I didn't get the chance to meet you, thank you for all the quick responses of my emails. Your timely manner is much appreciated.

    Does recommend this dealer

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  • Simply the beat
    August 6, 2017

    Working with Steve and the folks at NW MINI set the standard for what a great dealer can do to serve and honor customers. Every step was not only ...

    Northwest MINI

    Greetings, Mr. Barrett. Thank you for your feedback. We are glad that Steve was able to assist you, he will appreciate your review.


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    Working with Steve and the folks at NW MINI set the standard for what a great dealer can do to serve and honor customers. Every step was not only accompanied by a smile and hearty enthusiasm but very clear ane honesty answers. If you are looking for a MINI then NW MINI is the place you need to go. And while I lean into thinking that all the staff there are great, I can say from experience that Steve is the best I ha e ever worked with. Thanks Steve and all the folks at NE MINI

    Does recommend this dealer
    Northwest MINI

    Greetings, Mr. Barrett. Thank you for your feedback. We are glad that Steve was able to assist you, he will appreciate your review.


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  • My 2nd Mini - Checkers 2
    July 30, 2017

    I ordered my first Mini Cooper 13 years ago and would give NWMini 5 Stars for the entire time. Never a disappointment, always feeling like each p...

    Northwest MINI

    Congratulations on Checkers 2! We hope that everything is still going well. We really appreciate you taking the time to write a review and share y...


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    I ordered my first Mini Cooper 13 years ago and would give NWMini 5 Stars for the entire time. Never a disappointment, always feeling like each person has my back! Yesterday we traded in Checkers 1 for Checkers 2, as Steve fondly nicknamed them! I was sad to bid farewell to the old one but super excited about getting my faster, stronger, quicker, more technologically advanced Cooper S model! Steve was an absolute delight, never pushy, very knowledgeable, a good listener, great sense of humor and respected our space. I would recommend him to anyone.....thank you Steve!

    Does recommend this dealer
    Northwest MINI

    Congratulations on Checkers 2! We hope that everything is still going well. We really appreciate you taking the time to write a review and share your experience.


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  • Good car

    The representative was really nick and affable. When I have questions, I asked then they would respond me quickly. Even though I was not sure abou...


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    The representative was really nick and affable. When I have questions, I asked then they would respond me quickly. Even though I was not sure about any things such as this was my first time to buy a car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Experience
    June 29, 2017

    I had the best experience with NW Mini, they took care of me from the beginning. I love the JCW I ordered was well worth the wait. The Team at NW ...

    Northwest MINI

    Thank you for taking the time to write a review, your feedback is appreciated!


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    I had the best experience with NW Mini, they took care of me from the beginning. I love the JCW I ordered was well worth the wait. The Team at NW Mini the great to work with they really care about your needs. Thank you NW Mini

    Does recommend this dealer
    Northwest MINI

    Thank you for taking the time to write a review, your feedback is appreciated!


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  • How buying a vehicle should be!
    June 27, 2017

    We came in for our 2nd mini and received not only a warm welcome back, but also received friendly, inviting, informative, and efficient service fr...

    Northwest MINI

    Greetings, Brian and Jessica. Thank you for your review. We hope that everything is still going well for you and your MINI. We appreciate your rev...


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    We came in for our 2nd mini and received not only a warm welcome back, but also received friendly, inviting, informative, and efficient service from Steve, Brad and the entire mini crew. This has now for the second time been the very best experience we have had when purchasing a vehicle. If you are thinking of trying out a mini, this is the place to go!

    Does recommend this dealer
    Northwest MINI

    Greetings, Brian and Jessica. Thank you for your review. We hope that everything is still going well for you and your MINI. We appreciate your review, please let us know if you need anything.


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  • Steve and Brad were great!
    June 13, 2017

    I stopped into Northwest MINI to test drive a few cars. I wanted to either get the "MINI" out of my head so I could move on to another type of car...

    Northwest MINI

    Thank you for taking the time to write a review and share your experience. Congratulations on your new MINI! We are glad that everything went smoo...


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    I stopped into Northwest MINI to test drive a few cars. I wanted to either get the "MINI" out of my head so I could move on to another type of car or decide I wanted a MINI. I had a few more cars on my list, so my plan was to test drive a MINI and move on. My cutie, my dog and I showed up. We were met by Steve Zilkey and invited in. In fact, our dog was invited in too. Water and dog biscuits to boot. Steve listened to us, what I was considering, our concerns, as well as our wonderings. He gave us some thoughts and then he put a set of keys in my hands, my husband and my dog in the car, and we zipped off to see if I would like a MINI. Well, I liked the MINI. I really liked the MINI. I test drove 4 vehicles and settled on the one that felt right. I didn't even bother moving on to look at the other cars on my list. I was treated like an adult. Steve is exceptionally knowledgeable about the MINI and he spoke with ease and clarity about some concerns my husband brought up. It was simply one of the easiest and best car purchasing experiences that I have had. Brad Davis came to support us through getting ready for financing, negotiating price, etc. It was just such a pleasure to work with them both. I know I will be back.

    Does recommend this dealer
    Northwest MINI

    Thank you for taking the time to write a review and share your experience. Congratulations on your new MINI! We are glad that everything went smoothly and that you were able to test drive a few different MINI Coopers in order to find one that worked best for you and your family. Steve and Brad will really appreciate your feedback. Please let us know if you or your new MINI needs anything.


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  • Painless
    April 24, 2017

    Over the years I have experienced the full range of car dealers from pushy new car dealerships to "sleazy" used car salesmen. This one is neithe...

    Northwest MINI

    Thank you for your kind words, Mike, Terry and the rest of our staff really appreciate your feedback.


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    Over the years I have experienced the full range of car dealers from pushy new car dealerships to "sleazy" used car salesmen. This one is neither of those, really a good dealership. Very straightforward and helpful, I really felt like their goal was to help me get what I want, not to use me to get what they want. Great experience with their internet sales department Mike and Terry. Friendly and accommodating.

    Does recommend this dealer
    Northwest MINI

    Thank you for your kind words, Mike, Terry and the rest of our staff really appreciate your feedback.


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