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Novak Motors New Jersey

(748 reviews)
Visit Novak Motors New Jersey
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 5:30pm
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Sales Service
Monday 9:00am–8:00pm 8:00am–5:30pm
Tuesday 9:00am–8:00pm 8:00am–5:30pm
Wednesday 9:00am–8:00pm 8:00am–5:30pm
Thursday 9:00am–8:00pm 8:00am–5:30pm
Friday 9:00am–8:00pm 8:00am–5:30pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2021 state dealer award
View 7 awards
2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
(908) 923-0778 (908) 923-0778

Reviews

(748 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Novak Motors New Jersey from DealerRater.

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Hands down the best car buying experience of my life thus

Hands down the best car buying experience of my life thus far! Family members referred us to Novak after having wonderful experiences with them, so when my husband saw that they had two Subaru's I had been eyeing on the lot, I had to check them out. Joel is extremely personable and knowledgeable about the industry and took the time to listen to my concerns. He took me on two dynamic test drives that made me feel so comfortable and confident in my decision. Hans in finance made the paperwork portion of the car-buying experience an all around good time! Thanks to the team at Novak, I got my dream mom-car!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your purchase and review! We thank you for choosing us to get your dream mom-car!

First time in my 64 years that I had a pleasant buying

First time in my 64 years that I had a pleasant buying experience. No one tried pushing all of the extra add ons that most dealerships do. Everything was fair and upfront.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your purchase and your great review!

Great service!

Great service! John is very friendly, and welcoming. Although I came in as a walk in, and John was already busy with a couple of customers, he accommodated me to into his work schedule. Answered every question and concerns I had about the vehicle. I am very satisfied with the results. I will come back to get my wife’s vehicle in the future, and will recommend it to my friends. Excellent service!!! 👍

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your purchase and your great review!

From test drive to delivery, the entire experience was

From test drive to delivery, the entire experience was professional, friendly, and relaxed. Unlike past dealings elsewhere, at Novak I never felt pressured or pushed. The interactions with staff were pleasant from beginning to end, and my new vehicle is awesome.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much!

This dealership was the best dealership I have ever dealt

This dealership was the best dealership I have ever dealt with, and I have gotten many new cars in my time. Steve was absolutely wonderful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much ! We are thrilled you are doing happy.

I can't say enough about the professional and honest way

I can't say enough about the professional and honest way in which Franco and the entire staff at Novak handled my search for, and acquisition of my new car. It was an emotional move for me to have to give up my existing car and they understood and cared for me accordingly. I couldn't be happier with my purchase of a beautiful 2021 Honda Passport.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your purchase and your review!

Franco was very patient with me.

Franco was very patient with me...We found a wonderful vehicle...Thank you very much!

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your purchase and your review!

Great customer service, very knowledgeable and very

Great customer service, very knowledgeable and very helpful in answering all of our questions and helping us get the car we wanted!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for comng a long way to purchase your truck, and for the great review!

Such an easy smooth process from start to finish.

Such an easy smooth process from start to finish. Took all the worries out of buying and selling a car. Everyone was super nice and extremely helpful...thanks for all the help!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your purchase and the great review! Enjoy that Trailhawk!

Novak motors was able to get us the deal we wanted and

Novak motors was able to get us the deal we wanted and provided great customer service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your purchase and for the great review!