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Novak Motors New Jersey

(748 reviews)
Visit Novak Motors New Jersey
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 5:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 8:00am–5:30pm
Tuesday 9:00am–8:00pm 8:00am–5:30pm
Wednesday 9:00am–8:00pm 8:00am–5:30pm
Thursday 9:00am–8:00pm 8:00am–5:30pm
Friday 9:00am–8:00pm 8:00am–5:30pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2021 state dealer award
View 7 awards
2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
(908) 923-0778 (908) 923-0778

Reviews

(748 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Novak Motors New Jersey from DealerRater.

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Our car-buying experience at Novak Motors was excellent

Our car-buying experience at Novak Motors was excellent from start to finish. Franco Cerullo was knowledgeable, patient, and truly cared about helping us find the perfect car without any pressure. From the sales engagement to the dedication of Hans Batista Castro in the financing process, the experience was smooth and transparent. We appreciated how clear and upfront they were about all the details every step of the way, down to the detailed knowledge shared by Rick Domenichetti. We highly recommend reaching out to Franco and Novak Motors to anyone looking for a great car-buying experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! We're delighted to hear that Franco, Hans, and Rick provided you with a smooth, transparent, and pressure-free car-buying experience. Our team is dedicated to making the process as seamless as possible, and we truly appreciate your kind words and recommendation. Enjoy your new car, and we look forward to serving you again in the future! 🚗😊

This is our family’s fifth purchase from Novak’s Nj

This is our family’s fifth purchase from Novak’s Nj location. As always. It was a stress free transaction and we drove the vehicle home that day.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Wow! Five purchases from our NJ location—what an incredible compliment! We're truly grateful for your continued trust in Novak Motors. It’s always our goal to make every transaction stress-free and seamless, so we’re thrilled to hear that you had another smooth experience. Enjoy your new vehicle, and we look forward to serving you and your family again in the future!

They were very friendly and easy to see the cars to try.

They were very friendly and easy to see the cars to try. They have many cars to look at.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind words! We're thrilled to hear you had such a positive experience with us. Providing excellent service is our top priority, and we’re glad to know we not only met but exceeded your expectations.

The absolute best car buying experience I ever had, Joel

The absolute best car buying experience I ever had, Joel was amazing and Hans was a pleasure working with

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind words! We're thrilled to hear you had such a positive experience with us. Providing excellent service is our top priority, and we’re glad to know we not only met but exceeded your expectations. We appreciate your long distance drive to come to us, and look forward to working with you again in the future!

Joel, Richard and Hans were all very helpful throughout

Joel, Richard and Hans were all very helpful throughout the process. No pressure sales and quick with responding back to emails and text messages about coming in to look for a jeep. They helped me get out of my current lease and put together numbers for my next vehicle. My husband also purchased a vehicle at the same time and had the same experience. We will definitely purchase vehicles from Novak motors again. Great customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for giving us the opportunity to help you out of your lease situation and into a great, custom Wrangler! Thank you also for bringing your husband, so we could work the other vehicle too! We are so pleased that our efforts worked out for you! Thank you for your purchases and thank you for the great review!

By far the best service I’ve ever received from a

By far the best service I’ve ever received from a dealership, very patient and helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind words! We're thrilled to hear you had such a positive experience with us. Providing excellent service is our top priority, and we’re glad to know we met your expectations. We appreciate your support and look forward to assisting you again in the future!

Professional, reliable.

Professional, reliable. A trusted name in the area, my first choice for a new car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words! We're thrilled to hear that you found our service professional and reliable. It means a lot to us to be your first choice for a new car, and we’re grateful for your trust. If you ever need anything in the future, don’t hesitate to reach out! 🚗✨

Great experience from start to finish.

Great experience from start to finish. Came highly recommended and now I will do the same.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We're so glad to hear everything went smoothly from start to finish. It means the world to us that you trusted a recommendation to visit us, and we're honored to have earned your recommendation as well. We look forward to serving you again in the future!

Steve was great to work with!

Steve was great to work with! This was our first time at Novak and we would highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words! We're thrilled to hear you had a great experience working with Steve. It means a lot to us that your first visit to Novak Motors was such a positive one. We truly appreciate your recommendation and look forward to helping you again in the future!

The best dealership to buy cars and the best sales people

The best dealership to buy cars and the best sales people to help you out

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words and positive review! We're thrilled to hear that you had such a great experience with us. Our team works hard to provide top-notch service and make the car-buying process smooth and enjoyable. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! 🚗✨