Reviews
Write a reviewAbove and Beyond
I spent 2 weeks searching the internet, and visiting 20 plus dealerships in Lansing/ Grand Ledge/ East Lansing/ Okemos area. And not only did I leave all those places with out wheels but I also left more frustrated. Finally a friend recommended Pauli Ford as she had bought a couple vehicles and her children also did from Pauli Ford of St. Johns. Paul Phillips had a laid back approach wasn't trying to pressure me and made me feel comfortable. He was knowledgeable and accommodating (I also had my impatient 6 year old with me). I found exactly what I was looking for at a GREAT price! of course I encountered some issues with my bank but I was in good hands with Justin Garner who helped me straighten it all out and still kept me at the monthly payment i wanted to be at. I HIGHLY RECOMMEND Pauli Ford to anyone whos ready for a new vehical at an honest price.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for making the effort to come see us. We greatly appreciated your business, your review and your recommendation of Paul Phillips and Pauli Ford! Enjoy your new vehicle!
Friendly and Hardworking
If you're looking for a integrity in a car salesman, Paul is the man to go to. He listens to what you want/need in a vehicle & if Pauli doesn't have it, he works hard to find it for you. Pauli Ford is lucky to have him working for them. Yes, I will recommend him to my friends.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
We are very happy to hear about your positive experience with Paul Phillips! We look forward to being your dealership for anything you need.
Best Place in Town
Here at Pauli Ford we were treated like family. There was a very light friendly atmosphere. The buying process was made very easy and they shopped for the best interest rate for us!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks! We appreciate your business and we'll be here to help you in the future!
F150 ecobooster
They are very friendly and easy too deal with. All the sales people work well together as a team. Robert and Cher were my sales reps. I would definitely work with them again. Justin the finance guy was very friendly and vey knowledge able.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jason, thanks for sharing your thoughts. Great to hear!
Pauli Ford rocks!
Working with Robert was a pleasure. He is knowledgeable about the vehicles, listened to what we wanted and worked to get my wife her new vehicle. This is our 2nd vehicle we have gotten from Robert and Pauli Ford, and they have proven that “home town service” still exists. Thank you Robert and Pauli Ford.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Don and Jaimie, thank you for taking the time to share your experience! We're glad to hear you enjoyed working with Robert Milks! If there is anything else we can do to assist you, please let us know!
No pressure , professional
Robert listened well. No pressure sales. Found the truck we were shopping for, kept us updated on his search. Helped us get maximum incentives. Explained the features on or new truck well. Nice job!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mike and Bernice, thank you for the great feedback and congratulations on your new F-150! We are pleased you enjoyed working with Robert. We look forward to helping again in the future!
Great experience
Rover Milks was fantastic! He went above and beyond to make sure my experience was great! The car was drives smoothly and I felt very confident buying from this dealership!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Sam, our Staff works hard to go the extra-mile for our valued guests! At Pauli Ford, we value our customers and we look forward to seeing you on your next visit.
Truck purchace
Fast, friendly and enjoyable experience !! Sales people were very knowledgeable. They kept us up dated on the progress of our truck being built!! Thanks again 👍👍
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Pauli Ford thanks you for taking the time to share your great feedback. We are happy to hear that you had a great experience with our team! Please do let us know if you need anything down the road.
Nice hometown dealership.
It is nice to go to a dealer that does not use high pressure sales techniques. Robert did a great job of showing us different vehicle options and helping us make a informed decision.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Pauli Ford! We appreciate you taking the time to leave your awesome feedback. We are happy to hear our team members Robert and Justin were able to assist you.
Great service
Robert was excellent in showing us everything about our new car. He even paired our phones for us. He told us if we had any more questions, don’t hesitate to call him.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We really appreciate you taking the time to leave us feedback. If you have any additional needs or questions, we will be more than happy to assist you.
