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Pauli Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (406 reviews)
Visit Pauli Ford
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–7:00pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–2:00pm Closed
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (406 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Pauli Ford from DealerRater.

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Above and Beyond

I spent 2 weeks searching the internet, and visiting 20 plus dealerships in Lansing/ Grand Ledge/ East Lansing/ Okemos area. And not only did I leave all those places with out wheels but I also left more frustrated. Finally a friend recommended Pauli Ford as she had bought a couple vehicles and her children also did from Pauli Ford of St. Johns. Paul Phillips had a laid back approach wasn't trying to pressure me and made me feel comfortable. He was knowledgeable and accommodating (I also had my impatient 6 year old with me). I found exactly what I was looking for at a GREAT price! of course I encountered some issues with my bank but I was in good hands with Justin Garner who helped me straighten it all out and still kept me at the monthly payment i wanted to be at. I HIGHLY RECOMMEND Pauli Ford to anyone whos ready for a new vehical at an honest price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for making the effort to come see us. We greatly appreciated your business, your review and your recommendation of Paul Phillips and Pauli Ford! Enjoy your new vehicle!

Friendly and Hardworking

If you're looking for a integrity in a car salesman, Paul is the man to go to. He listens to what you want/need in a vehicle & if Pauli doesn't have it, he works hard to find it for you. Pauli Ford is lucky to have him working for them. Yes, I will recommend him to my friends.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are very happy to hear about your positive experience with Paul Phillips! We look forward to being your dealership for anything you need.

Best Place in Town

Here at Pauli Ford we were treated like family. There was a very light friendly atmosphere. The buying process was made very easy and they shopped for the best interest rate for us!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks! We appreciate your business and we'll be here to help you in the future!

F150 ecobooster

They are very friendly and easy too deal with. All the sales people work well together as a team. Robert and Cher were my sales reps. I would definitely work with them again. Justin the finance guy was very friendly and vey knowledge able.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Jason, thanks for sharing your thoughts. Great to hear!

Pauli Ford rocks!

Working with Robert was a pleasure. He is knowledgeable about the vehicles, listened to what we wanted and worked to get my wife her new vehicle. This is our 2nd vehicle we have gotten from Robert and Pauli Ford, and they have proven that “home town service” still exists. Thank you Robert and Pauli Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Don and Jaimie, thank you for taking the time to share your experience! We're glad to hear you enjoyed working with Robert Milks! If there is anything else we can do to assist you, please let us know!

No pressure , professional

Robert listened well. No pressure sales. Found the truck we were shopping for, kept us updated on his search. Helped us get maximum incentives. Explained the features on or new truck well. Nice job!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Mike and Bernice, thank you for the great feedback and congratulations on your new F-150! We are pleased you enjoyed working with Robert. We look forward to helping again in the future!

Great experience

Rover Milks was fantastic! He went above and beyond to make sure my experience was great! The car was drives smoothly and I felt very confident buying from this dealership!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Sam, our Staff works hard to go the extra-mile for our valued guests! At Pauli Ford, we value our customers and we look forward to seeing you on your next visit.

Truck purchace

Fast, friendly and enjoyable experience !! Sales people were very knowledgeable. They kept us up dated on the progress of our truck being built!! Thanks again 👍👍

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Pauli Ford thanks you for taking the time to share your great feedback. We are happy to hear that you had a great experience with our team! Please do let us know if you need anything down the road.

Nice hometown dealership.

It is nice to go to a dealer that does not use high pressure sales techniques. Robert did a great job of showing us different vehicle options and helping us make a informed decision.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Pauli Ford! We appreciate you taking the time to leave your awesome feedback. We are happy to hear our team members Robert and Justin were able to assist you.

Great service

Robert was excellent in showing us everything about our new car. He even paired our phones for us. He told us if we had any more questions, don’t hesitate to call him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We really appreciate you taking the time to leave us feedback. If you have any additional needs or questions, we will be more than happy to assist you.