Crown Motors Holland

We bought a Certified Honda Pilot from here at the end of January. The whole process of buying the vehicle was pretty good, can't complain on the purchasing of it. However once we drove off the lot is when the problems started. Two weeks after purchasing the BRAKE light kept coming on while driving, not the one that there is something wrong with the brakes but the light that comes on when you are getting to close to something. Every time that the light came on, there was nothing even close to the vehicle. After it happening numerous times, Crown finally said we needed to bring it in to get it looked at. So that is what we did, they called saying that the sensors on the front of the vehicle needed to get adjusted, so they did that. That fixed the problem. Forward to May, the Emissions System Problem and check engine light came on. Again after numerous times of the lighting coming on, they suggest we take it in, so we did. They ran the code and it said what the problem was. They said that they couldn't fix it because according to Honda a part has to "fail" the test before they fix the problem. Even though the light telling us there is a problem going on, they couldn't do anything. The service rep called with the news, in which Marcus, was very unpleasant to talk with, telling me that sometimes the customer wants something wrong with their vehicle and get upset when there isn't anything wrong with it. We had some very heated conversations with numerous people at Crown over this. They told us we must have had bad gas, that it was a fluke thing and the car must have fixed itself. Needless to say we left there with the intention of getting a second opinion. Before leaving they said that if the light comes back on, to bring it back and they will fix it. They also mentioned that the vehicle might need a transmission flush, that bad transmission fluid can cause this. When we bought the vehicle, we also bought an extended warranty, in which the transmission flush wasn't covered. They were constantly trying not to fix the problem, just put a band-aid on it. While on the way home from Crown, the Emissions System Problem and check engine light came back on, not even 10 mins after leaving. So the next day I went back and guess what, all the people we had talked to, since I wanted to show them the light was back on, weren't there. We told them that they should buy the vehicle back, that they have sold us a lemon. They wouldn't even buy it back!! So sad that they won't even stand behind one of their Certified Honda vehicles! Supposedly in order for a vehicle to get certified, it goes through a intensive inspection, one in which I don't think happened. Let just say, the vehicle has been nothing a LEMON. We will NEVER NEVER buy from them again, nor will we be suggesting anyone we know to buy from there.

Poor. Not friendly and the service was extremely disappointing. Do not contact me for an explanation.

Very helpful got me the Ford Edge I wanted all done remotely and delivered to me!

Sales and service members at Crown Motors were very easy to work with. Walked me through process and followed up on questions, delivery and service.

This was a great experience. Bought a Cadillac Escalade. James from the service dept was amazing. Kept me inform throughout the whole process. 10 stars!!!

KC made our buying experience great from start to finish! It was everything he said it would be through the shipping and delivery. Highly recommend!

We recently purchased a 2022 Honda CR-V at crown motors in Holland Michigan. Our salesman, Chase Chambers did an outstanding job. He was very professional and knowledgeable during the process of with us purchasing our new vehicle. His openly lines of communication was non point. I would highly recommend crown motors if you are the market of looking for a new Honda. Also, highly recommend asking for Chase as your salesman. Once again thanks to Chase for and outstanding job. Job well done!

We purchased a 2016 Honda CR-V from Crown Motors at 11260 Chicago Dr. in Holland. Tony VanGelder was our salesman. We initially did an inquiry about the Honda that had just arrived at their dealership. Because we live 320 miles away and could not casually stop by to look at the vehicle, Tony returned our email with a personalized video to introduce himself and tell us about the vehicle. That was probably the greatest personalized gesture that a person could experience, and it didn't stop there. Tony's genuniness and dedication to answering our questions and addressing any concerns was stellar. He assisted with the installation of additional accessories and went out of his way to find a business that could replace the leather on a small hole in the driver's seat. He was very timely in all ways and kept us informed on a regular basis. He sent another video to show us the finished product and we were wowed. When we got there to pick up the vehicle, we felt like celebrities and were welcomed by all of the staff. Our new/used Honda did not disappoint. It was beautifully detailed. It rides like a dream, which helped a great deal, since we had a 10-hour round trip ride that day. I must say that dealing with Tony and the staff at Crown made the trip well worth the long day and we feel as though we have made a new friend with Tony.

We had a great experience this past weekend with buying from Crown Motors. Nate was very professional, helpful and easy to work with. Highly recommend.

Today I purchased a used Honda HR-V from Crown. Everyone I dealt with today was professional and great (Matt, Mark, Matthew.) I particularly want to mention Matthew Schultz, the sales associate who helped me through the decision-making process deftly and with genuine interest and concern. He made a potentially stressful situation very pleasant. I certainly hope Crown appreciates this skillful salesman.