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Crown Motors Holland

(408 reviews)
Sales hours: 9:00am to 5:30pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–8:00pm
Tuesday 9:00am–5:30pm 7:30am–5:30pm
Wednesday 9:00am–5:30pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–5:30pm
Friday 9:00am–5:30pm 7:30am–5:30pm
Saturday 9:00am–3:00pm 8:00am–2:00pm
Sunday Closed Closed
New (616) 344-2337 (616) 344-2337
Used (616) 344-0014 (616) 344-0014
Service (616) 294-4991 (616) 294-4991

Reviews

(408 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crown Motors Holland from DealerRater.

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Crown Motors Buick Cadillac BEST car dealership!!!

BEST car dealership I have ever dealt with!!! We bought our 2019 Buick Envision from here. Love the vehicle and our salesperson, Eric Lee! Dealership clean, everyone so nice and helpful! We have to drive about a 1/2 hr to it, there are closer dealerships to our home, but we prefer to go here! Definitely recommend them!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you, Teresa! We appreciate your kind words. Congrats on your new vehicle!

Rod's introduction to our new XTS Luxury Cadillac

Rod was very thorough and easy to work with during our orientation to our new 2019 Cadillac XTS He also followed up the next day to make sure we were comfortable and satisfied with our new XTS Rod is a very good customer service representative.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you! We appreciate the opportunity to serve you! Congrats on your Cadillac XTS.

Great to work with

Stopped in on a Monday not intending to purchase a car, was met by Andrew Rennick, we talked and left with a new car. Andrew did a great job explaining all options available to me, answer all my questions and did the deal. I would highly recommend Crown and Andrew . Randy, Zeeland

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you! We appreciate your feedback. Congrats on your new vehicle!

Crown Cadillac

Excellent in every way. Rod Arendsen was wonderful - explained everything completely.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Carol! We will pass your kind words on to Rod. Congrats!

Enclave buying process

Crown Motors provides a comfortable and customer focused buying process. They searched other dealers inventories and obtained a vehicle that was what we were looking for in color and features.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you! We appreciate your kind words.

Excellent

Excellent service! Was visiting from out of state and had issue with my car. Dealership The dealership got me n right away, took care of the issue and i was on my way. They were polite, efficient and empathetic, and the repair was handled to my satisfaction. So pleased to he able to do business with this dealership and would not hesitate to recommend them to my family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the recommendation, PJ! We are glad we could help.

Cadillac

Crown dealership was a wonderful experience. Everybody was very friendly

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you! We appreciate your kind words.

Easy to buy

This is my 2nd car acquisition from Crown and both were easy, quick, and professional. Helpful in finding a car with what I wanted and a good choice of colors.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you! It is great to hear that your experience with us was as easy as possibly. We hope to see you again in the future!

My review

I was very pleased with how fast the service was and how friendly all the service personnel were. I would totally recommend this place to my friends and family. I also loved how cool looking the drive up and into the service center was, very neat and clean as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thank you! We appreciate your kind words.

Superb customer service,

I purchased a premium automobile, and the sales experience was wonderful, and it appears that the service experience is following suit. People seem to make the difference at crown.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you! We strive to make a difference with everyone we have the opportunity to serve. We appreciate your feedback!