Reviews
Did a very great job, plus the sales woman and finance
Did a very great job, plus the sales woman and finance woman were excellent 👏. FANTASTIC.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re so glad to hear your truck-buying experience was smooth and convenient! Our team is always happy to go the extra mile—literally. Enjoy your new truck, and thank you for choosing us!
The dealership took care of my issue and has always in
The dealership took care of my issue and has always in the past. Very friendly and courteous. Excellent customer service in the service department. I enjoy doing business with this business in Lucedale!
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re so happy to hear the team in Lucedale continues to take great care of you! Friendly service and consistent support are what we strive for—thanks for being a loyal customer!
Did not get the service I paid for and was still charged
Did not get the service I paid for and was still charged full amount. Have tried calling to speak with a supervisor and left voice mails and I’m being ignored. Go to another dealer
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We’re very sorry to hear about this, James. That’s not the experience we want anyone to have. Please give our General Manager, Phillip Pogue, a call directly on his cell at 601-466-8474 so we can understand what happened and work toward making it right. Your feedback matters, and we appreciate the opportunity to address it.
Everything went good.
Everything went good. Jessica is very polite and knowledgeable. She made the process go smoothly
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad everything went smoothly and that Jessica took great care of you! Her professionalism and knowledge make all the difference. Thanks for your kind words!
Issue resolved with schedule and timing Dealer making
Issue resolved with schedule and timing Dealer making things right. No issue with service manager.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We’re sorry to hear about the delay during your scheduled appointment—that’s not the efficient service we aim to provide. We understand the value of your time and appreciate you bringing this to our attention. If you’d be willing to speak further about your experience, please contact our GM Phillip Pogue on his cell, at 601-620-0266. We would appreciate the opportunity to make things right.
Had to wait for four hours for a oil change ,tire
Had to wait for four hours for a oil change ,tire rotation and two batteries replaced that’s unacceptable. Used there texted messaging and there email to get a update on the progress of service but never received any response from service team.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We’re very sorry for the long wait and lack of communication during your visit—that’s not the level of service we expect for our customers. Your time and trust are important to us, and we appreciate you sharing this feedback. Please reach out directly to our General Manager, Phillip Pogue, at 601-620-0266 so we can address your concerns and work toward making this right.
Danny was down to earth and so very understanding and
Danny was down to earth and so very understanding and helpful. We could not have asked for a better salesman to meet our needs. We will send others to Danny. It was a really good experience 😊 Thanks again 😊
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We’re so glad to hear Danny made your experience such a positive one! His helpful and understanding approach means a lot to us. Thank you for your kind words and for recommending him to others—it truly means the world!
Great experience at Walt Massey from making appointments
Great experience at Walt Massey from making appointments to ordering my truck to the actual purchase of the truck.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We’re so glad everything from start to finish—from scheduling to ordering to purchase—was a great experience for you! Thanks for choosing us for your new truck!
David Parnell was great and persistent in getting us
David Parnell was great and persistent in getting us Approved!!! The team at Walt Massey came together and DELIVERED 👍🏿👍🏿👍🏿
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We’re thrilled to hear David Parnell and the team pulled through for you! Persistence and teamwork are what we’re all about—thanks for the awesome feedback and those thumbs up!
Always have been courteous and respectful.
Always have been courteous and respectful. Appointments are easy to arrange, and they will always accommodate my schedule
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re grateful for your continued trust and support! It’s great to hear that scheduling has been easy and that our team continues to provide courteous, respectful service that works around your schedule.