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Coulter INFINITI

(812 reviews)
Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–8:00pm 7:00am–6:00pm
Wednesday 8:00am–8:00pm 7:00am–6:00pm
Thursday 8:00am–8:00pm 7:00am–6:00pm
Friday 8:00am–8:00pm 7:00am–6:00pm
Saturday 8:00am–6:00pm 8:00am–4:00pm
Sunday 11:00am–5:00pm Closed
2025 state dealer award
View 4 awards
2025 state dealer award 2024 state dealer award
2025 consumer dealer award 2024 consumer dealer award
New (888) 634-3117 (888) 634-3117
Used (888) 868-7095 (888) 868-7095
Service (480) 761-3840 (480) 761-3840

Reviews

(812 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Coulter INFINITI from DealerRater.

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My son purchased a 20 year old G35x that had what looked

My son purchased a 20 year old G35x that had what looked like several major problems. Jose Lopez Torrero helped guide us step by step to cure all the problems at what we thought was a very low cost. He was always friendly, personable and extremely efficient . It was a pleasure working with him to a very successful conclusion!! Thank you very much, Herb and Sean Rauch!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Herb Rauch, thank you for your kind review; we are happy to pass along your comments to the team here at Coulter INFINITI! We can't wait to see you again, have a great day.

I want to thank Coulter Infiniti for making my service

I want to thank Coulter Infiniti for making my service visit GREAT! It all started when my kid got stuck on the side of the road, she call the service department and EVERYONE was super friendly and attentive! They turned a very stressful situation into a very manageable one. The customer service is 2nd to none, if you are looking for a dealership that cares about their customers and will do what they say they are going to do Coulter Infiniti is the place. They have earned my business for life! Thank you again for taking care of my daughter!! Steve

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

I want to thank Coulter Infiniti for making my service

I want to thank Coulter Infiniti for making my service visit GREAT! It all started when my kid got stuck on the side of the road, she call the service department and EVERYONE was super friendly and attentive! They turned a very stressful situation into a very manageable one. The customer service is 2nd to none, if you are looking for a dealership that cares about their customers and will do what they say they are going to do Coulter Infiniti is the place. They have earned my business for life! Thank you again for taking care of my daughter!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Martinez24, thank you so much for the positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

I like to thank Scott Schafer and the Coulter service

I like to thank Scott Schafer and the Coulter service department top notch. If you require any service on your Infinity you can rest assured that Scott is the difference between average and professional!!! Thank you Scott

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Hello Don Barker, thank you; we appreciate your feedback! Scott always strives to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Coulter INFINITI!

Never.

Never. Has a loaner been refused for me when requested until now.....call yourself a luxury brand and don't do the service to back it up!!! I wish I bought the Lexus

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Mark Mcalister, we regret to hear that you had this experience with us. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Coulter INFINITI (480) 386-6375

It all started with a family's trade-in.

It all started with a family's trade-in.. once I saw that Trackhawk listing go live, I knew I had to make moves. Called the dealership and was directly connected to Mr. Rick Reames. This man is capable of operating at the speed of sound when circumstances necessitate such expediency. He helped me secure financing and was ready to receive my deposit within 24hrs of making initial contact. The vehicle itself had a minor cosmetic issue that Coulter INFINITI helped resolve, and because of the added timeframe Rick was kind enough to comp a small window tinting job for me. Honestly, I'm not sure they come much better than this guy. His earnestness, sincerity, the willingness to facilitate a seamless transaction.. full marks across the board. He is maximum thoughtfulness incarnate. Rick actually called me on my way back home to make sure I'm alright, after driving cross-country to pick this miraculous machine up. I've literally never heard from a dealer after the sale was made before! He even set me up with a rubber ducky for my Jeep from his daughter! I also worked with Paul Marschall when it came time for the financials, and he was very helpful in explaining all the details to me. Thoroughly enjoyed our chat about life & travel as well while I initialed documents ad nauseum. Henry, Nader.. also solid with communication and keeping me informed throughout. And a final chat with one mechanic named Joe Grandberry before I left their lot became the cherry on top for my overall experience here. (That dude sure knows his stuff.) All-in-all, I could not be more grateful that these guys helped me buy a Trackhawk that fit all my criteria. They're all upstanding gentlemen who defy the 'car salesman' stimga. May your days be fruitful and your sales volumes higher than competing dealerships in the area. Take care, fellas

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Arianjalali, we're happy you found our staff to be so supportive during your experience here at Coulter INFINITI. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

I always get excellent service and the staff is great.

I always get excellent service and the staff is great. Would recommend this dealership to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Coulter INFINITI!

Coulter Infiniti takes great care of the customers by

Coulter Infiniti takes great care of the customers by keeping the employees that make us happy! Oops.... I just gave away their secret to success! Mike Rios Mary Ann Sylvia Henry S Matt G Just to mention a few top people!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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We had a "check engine" light come on and called Coulter

We had a "check engine" light come on and called Coulter right away. They were able to get it in the next day and assessed it that afternoon. Mike Rios from their service dept stepped me through everything needed to fix our 2017 QX80. He was very accommodating and they set me up with a loaner while it was being repaired. Mike was great to work with. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Jdholte, we're so glad that we were able to go above and beyond your expectations! We're glad to hear Mike delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Great customer service by the Assistant Service Manager

Great customer service by the Assistant Service Manager Jose. He kept me informed of the progress during the service and made me feel like my needs were important.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Mike G., thank you for taking the time to leave a review for us at Coulter INFINITI. We're happy we could meet your expectations! We sincerely thank you for the positive review, and look forward to seeing you again soon!