Reviews
Whatever you do, make sure you go somewhere else to get your vehicle serviced. Their service techs will destroy your oil pan/oil pan plug and then blame it on your vehicle being “old” and when you ask them if they’re going to fix it, they’ll tell you it will be $1700 to replace the oil pan.. And, when I brought up how this was their mistake, they so graciously offered to take of 10%.. I can buy an OEM oil pan replacement for under $200. So where is the additional $1500 coming from? Labor? What a joke. You’d think if there were any issues going on with your oil pan and/or plug, that they would’ve mentioned that over the last 10 oil changes. But of course not. Their techs will whiskey throttle their torque drills, strip the threads, do a horrible job at fitting a new drain plug (oil is leaking hours after service was completed) and then tell you it’s “your” fault cause your vehicle is “old” Loyalty is dead these days. Doesn’t matter if your family has purchased multiple vehicles from this dealership or if you’ve taken your vehicle into this dealership for all aspects of service the past 12 years you’ve owned your vehicle. If you value good, honest service, look anywhere else. You won’t find a whiff of that here. Good riddance
Whatever you do, make sure you go somewhere else to get your vehicle serviced. Their service techs will destroy your oil pan/oil pan plug and then blame it on your vehicle being “old” and when you ask them if they’re going to fix it, they’ll tell you it will be $1700 to replace the oil pan.. And, when I brought up how this was their mistake, they so graciously offered to take of 10%.. I can buy an OEM oil pan replacement for under $200. So where is the additional $1500 coming from? Labor? What a joke. You’d think if there were any issues going on with your oil pan and/or plug, that they would’ve mentioned that over the last 10 oil changes. But of course not. Their techs will whiskey throttle their torque drills, strip the threads, do a horrible job at fitting a new drain plug (oil is leaking hours after service was completed) and then tell you it’s “your” fault cause your vehicle is “old” Loyalty is dead these days. Doesn’t matter if your family has purchased multiple vehicles from this dealership or if you’ve taken your vehicle into this dealership for all aspects of service the past 12 years you’ve owned your vehicle. If you value good, honest service, look anywhere else. You won’t find a whiff of that here. Good riddance
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We have purchased many cars from this dealership over the years (5 if my count is correct) and have always been pleased. The new express service for oil change/tire rotation was great, very efficient , please keep that going!
We have purchased many cars from this dealership over the years (5 if my count is correct) and have always been pleased. The new express service for oil change/tire rotation was great, very efficient , please keep that going!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words, Susan! I truly appreciate your loyalty to Nimnicht Buick GMC over the years and am thrilled to hear that you’ve always been pleased with your experiences. I'm glad you found our new express service for oil changes and tire rotations efficient. We’ll certainly keep it going! We look forward to serving you again in the future. Sincerely, Scott Baker Customer Experience Manager 904-993-6022 [email protected]
Mario is always great and a pleasure to know my truck is in great hands. They are fast, professional and explains everything well. Thank you so much Mario
Mario is always great and a pleasure to know my truck is in great hands. They are fast, professional and explains everything well. Thank you so much Mario
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Tamika! I am thrilled to hear that Mario provided you with fast and professional service and that you felt your truck was in great hands. I appreciate your feedback and we look forward to seeing you again at Nimnicht Buick GMC! Sincerely, Scott Baker Customer Experience Manager 904-993-6022 [email protected]
I have been complaining about my car since day one no help no customer service. It seems like it?s as soon as I bought the car and I was just kicked to the curve when it comes to my complaints on my car and every time someone looked at it was always they didn?t find any issues until I get in the streets out here and drive the car then something happens
I have been complaining about my car since day one no help no customer service. It seems like it?s as soon as I bought the car and I was just kicked to the curve when it comes to my complaints on my car and every time someone looked at it was always they didn?t find any issues until I get in the streets out here and drive the car then something happens
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Great experience. Naim R. was my salesman and he was honest and understanding to my choices. It was a smooth process and I totally recommend. Will do business with again for an upgrade hopefully.
Great experience. Naim R. was my salesman and he was honest and understanding to my choices. It was a smooth process and I totally recommend. Will do business with again for an upgrade hopefully.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review, Chy! I'm thrilled to hear that you had a great experience with Naim at Nimnicht Buick GMC. Your recommendation means a lot to us! We look forward to assisting you again for your future upgrade. Safe driving until then! Sincerely, Scott Baker Customer Experience Manager 904-993-6022 [email protected]
Repairs on my classic 1987 MC SS finds one of the few dealers that can do the work and find the parts. Mario Burgos, service professional, is one of the best keeping me advised as to the progress etc.
Repairs on my classic 1987 MC SS finds one of the few dealers that can do the work and find the parts. Mario Burgos, service professional, is one of the best keeping me advised as to the progress etc.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Bill, for your wonderful review! We're thrilled to hear that you chose Nimnicht Buick GMC for the repairs on your classic 1987 Monte Carlo SS. I am glad to hear that Mario was able to provide you with excellent service and keep you updated throughout the process. We appreciate your trust in us and hope to assist you again in the future! Sincerely, Scott Baker Customer Experience Manager 904-993-6022 [email protected]
Folks let me warn you about this place and its sales folks. They are the best liars and thieves there are. I thought I was pretty good and not getting taking advantage of but nope, they got me. Dont go to this place. They will try to wow you with their shop, their cars saying they want your business and they'll do everything to earn it but its just talk. Im a disabled Vet and had two surgeries last year and Im scheduled for me nest surgery in May(2025) I have a fixed income like most of us folks today. I also help take care of my grandchildren but that doesnt matter to these places as long as they get every penny from us. Dont trust them..
Folks let me warn you about this place and its sales folks. They are the best liars and thieves there are. I thought I was pretty good and not getting taking advantage of but nope, they got me. Dont go to this place. They will try to wow you with their shop, their cars saying they want your business and they'll do everything to earn it but its just talk. Im a disabled Vet and had two surgeries last year and Im scheduled for me nest surgery in May(2025) I have a fixed income like most of us folks today. I also help take care of my grandchildren but that doesnt matter to these places as long as they get every penny from us. Dont trust them..
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Zepkid?!? We thank you for your service. We especially appreciate retired vets, our staff has plenty of retirees from the service.
The customer service was great. Everything was done in a timely manner. I will return to have all of my services taken care of here
The customer service was great. Everything was done in a timely manner. I will return to have all of my services taken care of here
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your wonderful feedback, Devonne! We're thrilled to hear that you had a great experience with our customer service and that everything was handled promptly. We look forward to seeing you again at Nimnicht Buick GMC for all your future service needs! Sincerely, Scott Baker Customer Experience Manager 904-993-6022 [email protected]
Great customer service and staffing never had an issue with the location and offered a courtesy car wash. the showroom was awesome with the new ev Hummer and Sierra
Great customer service and staffing never had an issue with the location and offered a courtesy car wash. the showroom was awesome with the new ev Hummer and Sierra
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Erick, for your wonderful review! We're thrilled to hear that you had a great experience with our customer service and enjoyed the courtesy car wash. It's exciting to know you loved our showroom featuring the new EV Hummer and Sierra. We appreciate your kind words and look forward to welcoming you back to Nimnicht Buick GMC soon! Sincerely, Scott Baker Customer Experience Manager 904-993-6022 [email protected]
Went in for scheduled maintenance was in on time and out on time. I was promised a Free oil change for the first scheduled maintenance never questioned it they just did the service promised.
Went in for scheduled maintenance was in on time and out on time. I was promised a Free oil change for the first scheduled maintenance never questioned it they just did the service promised.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your wonderful review! We’re thrilled to hear that your scheduled maintenance appointment went smoothly and that we delivered on our promise of a free oil change. At Nimnicht Buick GMC, we strive to provide our customers with excellent service every time. We look forward to seeing you again for your next visit! Sincerely, Scott Baker Customer Experience Manager 904-993-6022 [email protected]