Napleton River Oaks

I brought my vehicle in for two distinct noise problems. The Tie Rod end (front of truck)and another noise from the front end. They fixed one noise the Tie Rod End, but, did not know, or, could not locate and identify the other noise problem. I'm still having the noise problem.

I was greeted professionally and personally. They remember my name and treat you more like a friend. This makes the experience more acceptable when you here news about your vehicle that isn't welcome. You aren't just a commission.

My 2010 Ford Edge was service. Jim and Amber made sure I got the service I needed along with a loaner car which help out a lot. I didn't purchase my car there.

I visited a few other dealerships before I ended up at Napleton and the service I received here topped all of my other experiences. The staff is very friendly, attentive, knowledgeable and followed through on everything I asked for even before coming into the dealership.

As soon as I drove on the property I was greeted by Mr. Richard Rhymes. I explained that I was looking to purchase a Lincoln MKZ . He was very knowledgeable and efficient with all aspects of my buying experience. Cant say enough praises about Richard. Rocco Paliga was very helpful in responding to my emails and Mike Beam in financing was also great. Great Service!!!!!!!!

Quick and easy service. TJ was very professional and alert. The moment my mom and I arrived to the dealership for my appointment, I noticed that he got up from his desk and welcomed us with a smile. Hot coffee and water was provided to us. He smiled and made sure we were comfortable from start to finish. Thanks again, TJ! ??

I would like to personally thanks fantastic sales associate Barb Smith for the awesome and great service. She exceeded my expectations with my visit and I left with the car of my dreams.

I was treated with such respect, and the customer service was excellent. I recommend them to the whole Chicagoland area!

Went in looking for a new car and was greeted and they took they time to find out exactly what I wanted. Will be going back to purchase my car from here.

Vince Williams was very helpful and professional. They completed the job in a timely manner, couldn't have asked for better service.