Reviews
Service Department
I have always driven a Lincoln or a Mercury Cougar throughout my car buying life.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 2.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Katherine, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Thanks again for your business! Take care!
Trust worthy service
I am always pleased when leaving this location, I trust them I never feel like they offer services just to get money, they are honey and trustworthy which is not common from car dealerships, I will continue to be a repeat customer
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service, great people
The service was great! I had an appointment a week away. I particularly appreciate the fact that they were able squeeze me in when an emergency situation occurred and they knew how important it was for me get my vehicle serviced quickly. They treat me like family and that is important to me. They always give me detailed information regarding the service(s) provided, as well as suggestions about future service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
The Works + New Brakes
On March 12, 2016 I took my car to Napleton Lincoln for the works. Jim Belinda told me that eventually I would need some work done on my brakes. On August 10,2016, I took my 2004 Mercury Sable Sedan LS in for routine service including L O F. Mr. Belinda had his guy replace my rotors and pads + other work. When I left the shop, my car ran like a brand new vehicle and the brakes were great. Mr. Belinda, Ms. LaVigne and the mechanics at Napleton are an asset to your company. Keep up the good work and Saturday Appointments are wonderful. Mr. Hardy
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service.
Am always pleased with completion of auto services needed. Vince Williams is always concerned and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
Vince is always the best . He is professional and he is the reason I keep getting my car serviced with Napleton.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your feedback of our Staff's outstanding service, Stacy! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
Quick visit
The guy that helped me was very helpful and nice! Had a appointment and he took my car right in didn't wait long
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
Outstanding from the purchase all the way through any service visits!!! The staff is the best and I see why my father bought his vehicles from Napleton Lincoln!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We really appreciate your feedback! Safe travels!
great service
larry is terrific in and out with ease, car was clean and easy when promised
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
owner
I have always been 100% satisfied with the service. Service dept is top notch. My salesman Keith is wonderful. He always calls to make sure everything is ok. Thank you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We really appreciate your feedback! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!