Reviews
I was able to get immediate help and they took great care...
I was able to get immediate help and they took great care of my car! I was given full information and pricing as well as recommendations on what was needed most and what I could put off for a while. I Ryan was my service person and he was fantastic.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi there, Thank you for sharing the details of your recent visit. It pleases us to know that our team were able to work with you immediately whilst keeping you informed and updated. Thank you for choosing Lexus of Warwick and we look forward to working with you in the future.
Very professional and friendly staff. Excellent quality...
Very professional and friendly staff. Excellent quality work and quick turnaround on repairs. They don’t miss a thing.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We take our reviews seriously and are delighted to learn about your experience. We appreciate your feedback! We want all our customers to feel this way when leaving Lexus of Warwick! Safe travels.
Excellent service department. I wouldn’t trust my car...
Excellent service department. I wouldn’t trust my car with anyone else other than my representative , Peppino!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, Charles! Thank you for the 5-stars and for the feedback. The team at Lexus of Warwick is glad your experience was excellent. We look forward to future visits.
The woman in the financing department behaved so poorly...
The woman in the financing department behaved so poorly and insulted me regarding my income. My income was accidentally listed as weekly instead of monthly on the online application. She just couldn't believe that there was ever a possibility that I could make that amount per week and requested 2 paystubs from me proving my income. Instead of asking me if there was an error, she pointed out that she corrected the application because there was no way I could have made that. To this day I am still fuming over her choice of words. I would never get financing through them ever again because of her. Everyone else I dealt with was wonderful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does recommend this dealer
- Shopped for a used car
Lisa, Thank you for bringing this to my attention. I would like the chance to speak with you to learn more about your interactions with our team here at Lexus of Warwick. Can you please email me at Saylward@PenskeAutomotive.com with your preferred contact information? Best regards, Stephen Aylward Lexus of Warwick General Manager
Service was excellent. Asked Jason questions which he...
Service was excellent. Asked Jason questions which he answered Went over all the questions I had about the features in the car. I asked how long of a wait and that was exactly the time it took
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Cindy, Thank you for your positive review. We are thrilled you had a professional, helpful and timely service with our team. We are looking forward to your next visit with us here at Lexus of Warwick for any of your future automotive needs.
Mr pepino was great ! really helpful we purchased four...
Mr pepino was great ! really helpful we purchased four new tires I noticed that I only have three valve caps I’m a little disappointed that the tech didn’t put the fourth cap on . Please correct our address it is. 74 Barney st. Not Bonnie
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Thank you for the kind words for our team. Given the opportunity, I would like to speak with you regarding your valve cap and the inquiry regarding your information. Please email me at Saylward@PenskeAutomotive.com. Thank you, Stephen Aylward Lexus of Warwick General Manager
Excellent service. Pepino is the best. Car was in and out...
Excellent service. Pepino is the best. Car was in and out on time and I had a complimentary loaner made the whole process super easy
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive star rating. The team at Lexus of Warwick is glad your experience was excellent!
Everyone was friendly and nice and greeted us with a...
Everyone was friendly and nice and greeted us with a smile. We didn’t felt pressured or rush in any way which helped us in making our decision on which car to go with.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the positive feedback! We are happy to know that you had a good experience with our Sales Team at Lexus of Warwick, and if there is anything else we can do for you please let us know!
I dreaded going into a car dealer like a dentist...
I dreaded going into a car dealer like a dentist appointment. But, to my surprise, I had the most painless and enjoyable experience! No heavy sales attack saying “this is best we can do,.” Just the BEST offer for my trade in and numbers so good that I could only say yes immediately! Matthew Humphrey and Karine were absolutely amazing!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi there, Thank you for taking the time to give us your review. It is wonderful to hear that our team were amazing and provided you with an enjoyable experience. Enjoy your purchase and we appreciate your kind words. Thank you for choosing Lexus of Warwick and we hope to continue to assist with all of your future automotive needs.
I got a flat tire right near the dealership and went out...
I got a flat tire right near the dealership and went out of their way to help me. Got my car to service dept and hooked me up with great price on new tires and provided a loaner. Thank you Jeff and team
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the 5-stars. Our team at Lexus of Warwick is glad your experience was great! We look forward to future visits.