Tim's Truck Capital & Auto Sales Inc

After a few awful experiences on my search for a used vehicle (I wrote a review about Peter's Kia of Nashua detailing the worst of it) I stumbled across Tim's when I was looking at a particular make and model of car. I had come to the conclusion that a small crossover SUV was too expensive for me and was entertaining a little bit of a fantasy that a Dodge Charger might work for what I needed--basically, a car that could safely commute 65 or so miles per day and fit a car seat and other baby gear in the back. One salesman at another dealership told me that it was too small, but all the reviews I read said otherwise, so I did a search on autotrader.com for Chargers and came across the one at Tims. I e-mailed them and had the pleasure of corresponding with Ben, the sales manager. He helped me find the best time for me to come see the car, was very laid back and nice about the visit, and I got to test drive the Charger, which was not only a big car and had a ton of room in the back and trunk but was the best car I'd test-driven out of several. I also really liked the dealership a lot better. It was all used cars, and the office area was large, relaxed and comfortable. The sales staff and the support staff were dressed informally--no slicked-back hair and ties--and the atmosphere was also relaxed. No one tried to talk me out of looking at the car I wanted to see or tried to steer me to a car they wanted to get rid of, they asked what I was there to see, nodded and said it was a nice car, and that was that. I interacted with Matt that day, and when I came back to make the purchase, worked with a nice guy named Nate. My biggest concern after locating a car I liked was financing--I'd had some really crummy experiences with Peter's of Nashua and Toyota of Nashua. I have somewhat bad credit and I was prepared for a high APR on my loan, but Peters quoted me a price and then tacked on an $800 finance charge that they didn't mention until I was actually signing papers to take my new car home. Toyota's salesman quoted me a payment and assured me I wouldn't pay higher than that...but then the finance manager called and told me otherwise. At least they called me! At Tims, Ben ran the financing and quoted me a payment with a promise that it wouldn't change. Well, it didn't go up, but the finance company actually sent me a letter shortly after I bought the car telling me they had overestimated the charges and so my payment actually went down a tiny bit. After what happened to me before, this was great! I was supposed to take the car to my mechanic before I made any deal but the weather didn't cooperate and I ended up buying it with their promise that if my guy found anything wrong with it they would fix it, and so they did. The only pressing issue he found was a small leak in the transmission pan which they happily fixed while I waited at the shop. The service was quick, and again, I got to hang out with a very friendly staff. Price--the only reason I say good instead of great is that the sticker price was a little higher than NASD list (but not by much) and after the awesome experience I had plus all the energy I'd already used up at the other places I was looking, I didn't bother to haggle. I didn't pay more than a couple hundred over list, and seriously, I was happy to do so. I've had the car about a month and it's been fantastic. It meets all my needs, it's fun to drive and buying it was actually fun and not a painful chore. When my poor ancient pick-up truck finally dies, I know where my first stop is for buying a new one! This dealership is mainly trucks but they do have other types of cars come through from time to time and honestly, they are easy to deal with and are just a really nice group of people. I definitely recommend them!

I've been searching for over a year for the oddest of vehicles: a used, relatively inexpensive truck that is both heavy duty enough to carry a medium sized truck camper and cosmetically a "good looker" for my company parking lot. It took a long time, but I eventually found Tim's on the web, and they had a terrific inventory of something like 200 pickups in stock to pick from. I drove 90 minutes to get there, and boy, was it worth it! They had perhaps a half dozen vehicles that met my exact needs, and all were very fairly priced. Even better, the low pressure sales pressure process was really a pleasant surprise. Finally, but perhaps most importantly, they've followed up the purchase of my dream truck with terrific service on the couple of post-purchase minor squawks that I had, and fully took care of everything at no cost, even though not covered under warranty. If you want a huge inventory to cull through, fair pricing, and caring service after the sale, then it's well worth a VERY long drive to visit this place!

My husband and I are very pleased with our experience at Tim's. We traveled 50 miles to find a Silverado and it was worth the trip! Not only did we find the perfect truck, but we got a great trade-in value. Everyone went above and beyond to help us and worked as a team. None of this cut-throat sales tactics you find at big dealerships, but sincere help in finding the best deal for us. We are also very happy with the follow-up service as well.