Freeway Ford

Was VERY IMPRESSED with KIRk. It was very busy but he greeted everyone, made the contact personal, checked for custormer satisfaction and worked hard and effieciantly.

VERY Helpful and interested in my best options...Thank You!

It was on time and done correctly. I have always had great service at this Ford dealership.

Love my vehicle, Freeway Ford and their staff did a great job. Thanks to Debbie, Lincoln, Charlie. I am going to recommend everyone to you, great prices, great selection and great staff!

My husband and I bought a car through this dealership. We brought our car home right away. The next morning I took the car to put gas in it and it went nuts. The gauge of the fuel tank was moving around all over and the lights were dimming. We called the dealership and they told us to bring in the car the next morning to have it fixed on them. This was a Saturday morning. We dropped the car off and they set us up with a loaner. We informed them that the loaner would not fit our size family. They stated that it was all they had and our car would be fixed by Tuesday. Well we call service Tuesday and hear nothing back until the afternoon. They did not even look at the car and they have to send it to another dealership to fix as they do not service Saturns. I informed them and worked with the general manager that I needed a bigger loaner due to my family size. They switched out my loaner later that day, yet when I got the loaner it had no gas and a low tire. So my husband and I took care of that and waited to hear on our car. Weds. Evening we finally hear from the other dealership who is fixing our car that it was a problem with the battery and they fixed it and our car would be ready for pick up Thursday. Thursday we get a call that our car was at freeway ford and they were going to check it one more time before we could pick if up. We get a call a couple of hours later that they are sending the car back for more repairs and it's going to take more time. My husband and I asked several times when we bought the vehicle if it was fully checked out. The salesman stated yes. I find that was a lie now as not only were we told that the problems with the car would have been detected if they had it checked out to begin with but also the fact that they don't even service that brand of car they have to send it elsewhere so how could they check it fully out? So be warned the cars there are NOT fully checked out. We were also astonished that it took them 2 days to determine a bad battery and then did not fix the problem that we brought it in for in the first place which was the gas gauge. The general manager is terrible, he states they are doing everything they can to get the car fixed, yet I have never seen it take 5 days to fix these types of problems. He and the service department never have their stories straight and really seem to not care about the situation. My advice to anyone looking to buy a car here is to run like your hair is on fire!!! Again this is just coming from a couple still waiting to get the car they purchased a week ago back.

All was good and done on time and appreciate the car being washed.

Yesterday evening I decided to contact this dealer to express interest in a car listed and asked two very straight forward questions. I received an email at around 11 am today from one of their sales associates who referenced a phone call they "made" to me that was never received and no voice mail left. They neglected to answer my questions in that email. After attempting to call and not getting them on the line I responded asking that we schedule a time for a quick call (I was at work) and that they respond to my questions from my original email in the meantime. Without further email response I received a call from the sales person but luckily was able to answer. I repeated my questions for a third time, and after dancing around the answer they finally responded to one question (no, the car isn't actually priced like it is listed online). I then asked for her to provide a starting price based on the offer I was interested in. She kept trying to change the subject, asking me if I wanted to test drive, asking me how much I wanted to put down, even at one point telling me something I didn't ask for regarding financing couldn't be done, etc. Finally she realized I was looking for a specific answer before continuing, she said she'd run the numbers and get back to me shortly. I asked her to please leave a voice mail with that information if I was unable to answer as I was at work. Four hours later she still hadn't responded with the information she was "going to get back to me shortly." I decided to call back and ask for a Sales Manager to see if I could get an answer. After having my call redirected by someone a very rude woman answered the phone with simply a "Hello?" which surprised me as I expected at least something of an "Hello, this is..." I responded, "Uhhh Hello?" To which I received a very rudely toned "Who is this?" At which point I hung up. I'd be fired for answering an outside phone call this way at my job, if it was truly a sales manager I was connected to this is a very poor reflection of the type of business they run. Short version, prices listed are misleading and they wouldn't give me any pricing over the phone and both individuals I interacted with were very unprofessional. Not a great first impression.

I was able to drop my car off in the morning and get a courtesy ride to work (I work close to the dealership). They performed my 60,000 mile service during the day, and then picked me up after work to get my car. Very Convenient! I didn't need one of the usual 60K items done, so that saved me a bit off the bill as well. I've had all my maintenance done at Freeway Ford. Great staff and service.

I just had 3 recalls done on my vehicle. The service was faster than I expected. Has been years since I have been here, and I feel the customer service has greatly improved.

good costumer service ,, thanks for the car wash