Reviews
Write a reviewMiss
Jerry was very helpful and accommodating.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Oil change
Ford Taurus 2014 Service was excellent Staff was very helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Shopping Experience
I bought a new 2013 Ford Edge. The service was great and staff very helpful! Thank you for a great experience. I love my Edge! :) Justin was awesome and knowledgeable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
August 2014 Fusion Hybrid Healthcare checkup
very good experience. I needed more work done, and could not do it at the time, so we easily set up a new acceptable time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Quick Lane isn't so quick
Quick Lane isn't so quick. Seems the mechanics would rather sit in the air conditioned office than work on your car. Yet they can be heard complaining that they are making no money. Been going to this dealership for many years. Many staff changes lately, especially with mechanics and service writers in Quick Lane. Not sure why. I have always been satisfied with the quality of repairs here but parts pricing is very high, typically 3 times higher than Ford OEM parts can be purchased for elsewhere. Written estimates seem to mean little. I have never had final service price paid be anywhere near the written estimate price quoted before the work was started.
- Customer service 2.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 3.0
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Freeway Ford - terrific service!
The service received at this facility was prompt, friendly, thorough, and done at less than the expected cost. Hours are convenient and so is their overall set-up. I could work in their waiting area, internet was easily accessed, and there were also refreshments, magazines, comfy chairs, and a TV with controller. I love their website and the option to schedule service there in detail and with multiple time options. The subsequent follow-up was absolutely wonderful. They also were very informative both before and during/after the service visit. Even though out of my way, I will definitely return here. I felt like I could trust this place, and that they were very honest, not pushy or trying to sell something unnecessary.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
clean facilitys
was greate upon arival with a smile/oly took bout an hour/had oil changed two cabin filters replaced. we were on our way
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
No pressure sales
Willingness to consider what we thought was reasonable for a price on new vehicle and allowance on trade in vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Brian, we're happy to hear of your great experience and your positive review means a lot to us. We appreciate your feedback and are happy to hear that our staff was able to meet your needs. We look forward to assisting you with your future sales and service needs. Mark Hoel - General Manager
Very Helpful
Freeway Ford went out of their way to make sure that my wife and I left with the right vehicle. We had sights focused on an Edge and Anthony was very helpful showing us the opinions they had and we decided on a Limited Edge. A day or two after my wife and I were conflict we should of got an explore so we could of avoid having to have two car payments when we needed something bigger. A few days later Freeway Ford was more then helpful and will to let us change our minds and they took the Edge back and we are now completely satisfied with our New Used Explore. If you have and question look for Anthony, Saad, or RIch. I owe them a great deal of thanks and a appreciation for their hard work and willingness to get us in the right vehicle. GO TO FREEWAY FORD!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your review, Jake. We're glad that our staff could provide you with a positive shopping experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Mark Hoel - General Manager
Ask for Sean
I liked that Sean didn't try to sell me what he wanted to sell - but rather worked to get me what I wanted - even though it meant ordering my custom leather seats & keyless. He listened to what I needed so I bought from him happily. Two days earlier I was working with another Freeway sales rep who insisted that I need to lease -- not at all what I wanted -- so I walked away & he lost my business.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Becky and thank you for your kind words. We are very happy to hear that Sean was so attentive during your purchase. Thank you again and we look forward to working with you again in the future! Best, Mark Hoel - General Manager
