Reviews
Write a reviewA pleasant no pressure shopping experience.
I was impressed with the whole experience from being greeted until the final handshake. There was no pressure, I was treated fairly and with respect.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review! We look very forward to seeing you again in the future! Best, Mark Hoel - General Manager
Buy your next car from Freeway Ford
1) Eli Witherspoon is a pleasure to deal with. He is very professional, a great listener, and extremely knowledgeable about Ford vehicles. A real gentleman. 2) Everybody else at Freeway Ford was also helpful, polite, professional, an obviously hard working. There is a palpable sense of a cohesive "team" working together. 3) All the questions I had about the financing were readily answered in a way I could easily understand. 4) Freeway Ford had the exact Mustang I wanted (manual transmission, the right color, leather, backup camera). It was easy to search the website and nice to come to the your dealership and see that the car was exactly as described on line.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your kind words and fantastic star-rating are greatly appreciated, Richard! I am elated to hear that Eli and the rest of the team were able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience at Freeway Ford ; we look forward to working with you, your family, and your friends in the future. Before your next visit, be sure to check us out on Facebook and Twitter to take advantage of our exclusive monthly specials. Sincerely, Mark Hoel - General Manager
Worst customer service ever.
Worst customer service ever. Wanted to look and test drive a truck. Sales woman asked questions to determine whether or not I was going to buy that day, which I wasn't. As soon as she realized I wasn't buying that day, she said I have an appointment and left. My son knew more about the truck than she did and wouldn't even open the door so we could lock inside. I have never been treated so badly at a dealership. Your loss lady as I'm buying soon but not from you!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Sanders, thank you for alerting us of this issue. Our top priority is delivering 100% customer satisfaction and I'd like to extend my sincerest apologies that you left our dealership with disapproval overshadowing your experience. I would really appreciate the chance to speak with you regarding this matter so we might work towards a resolution and I can apologize again. Please contact me at your earliest convenience. Sincerely, Mark Hoel - General Manager - 952-888-9481
Great Service
I like that everyone was very friendly and if I had to wait a while for them to run numbers and prices, they would come and say sorry for the wait every couple minutes and let me know they're still working on it.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Brittany for taking the time to submit this amazing feedback! Our team takes pride in their fast, friendly, and efficient customer service and will be ecstatic to hear that you left Freeway Ford satisfied. If there is anything more that we can do please come back and see us again. Take care! Respectfully, Mark Hoel - General Manager
Great sales personnel - motivated
Both Saad, my salesman, and Carrie, the new car manager, went out of their way to find a vechicle for me. They also worked hard on the trade-in value of my used vechicle and on compettive pricing for my new one.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Barry, Thank you for writing about your visit with us! I am happy to hear that Saad and Carrie were able to provide you with the outstanding customer service we strive to deliver to each of our guests. Congratulations on your new car! We would love to work with you again; feel free to call us with any questions or concerns. Regards, Mark Hoel - General Manager
Freeway Ford
The employees were very easy to talk and deal with and more than willing to help; offering to be of service if any questions or problems were to come up.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the feedback, Christine. We're so happy that your experience with us was pleasurable and memorable. We are here to help in any way. Enjoy your new car and come back and see us soon! Regards, Mark Hoel - General Manager
Great Service
It was very pleasant and we were treated with kindness. This is the only dealership we have ever dealt with and I don't see that changing
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing this, Brooke! We treat all of our guests as if they are part of the Freeway Ford family and it's pleasing to see this paid off in the form of your repeat business. We can't wait to see you again! Enjoy your new car! Regards, Mark Hoel - General Manager
Excellent service
Willingness to work with us to come up with an accemptable plan for all. Love the new Escape (so far)
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michael, thank you for taking the time to write a review of our dealership! We strive to provide a comfortable and easy car shopping experience for all of our customers, and we're pleased to hear that you were comfortable with your purchase. We hope you continue enjoying your new Escape, and be sure to let us know if there is anything else we can do for you! Regards, Mark Hoel - General Manager
No pressure, easy buying process
I came to your dealership knowing the car that I wanted and price that I could afford. Duane Reck worked with with that and was very helpful during the process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service, knowledgable salespeople
Bill Campbell always listens to what I am looking for and gives me much more. He outdid himself this time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase