Freeway Ford

I did not feel pressured to look at any features or models that I was not interested in, when I asked questions I was given honest, complete answers.

Jeff Williams was a great salesman. He helped us get what we wanted and needed and was patient and not pushy at all. He was the reason we bought the car from Freeway Ford.

I live 100 miles from this dealership. I found a SUV/Hybrid I wanted to look at and set up test drive via internet 4 days before the appointment. My appointment was confirmed with sales person. Then got phone call requesting a $500 down payment to hold the vehicle as so many people were "looking" at it. I accepted this and we went through with the down payment to hold the vehicle for my appointment--vehicle is now considered not for sale according to them. Major winter storm hits with ice and 10" snow the day before. MN Dot has dangerous road conditions, state troopers saying it is the worst in the metro in 25 years. I try to make the appointment but VERY BAD roads force me to turn around. I call the sales lady and she can't figure out why I couldn't make it or maybe I could later in the day.....unbelievable--was she watching the news with what was going on in the metro area.......she must have never ventured outside the metro area. Tell her I would like to reschedule for 3 days later. Get told they can't hold the vehicle 3 days and they would refund my $500. Now I know why I don't like dealing with metro area business' on big ticket items.....they just don't get it.

I have been using Freeway Ford for 5 years...they always exceed my expectations. They don't make me feel like I am talking to a "salesman". I tell them what I need in a vehicle and they do it.

I knew the price when I walked in. Tim explained everything clearly and completely. Adam was very helpful explaining the features on my new car.

Sales personnel were very helpful and not pushy. They were very knowledgeable of their product. The financial department was of great help and extremely professional.

Explanations by Barry & Lincoln were clear & open to any of my questions. As a senior citizen their location & service is totally right for my auto needs, & who doesn't need good transportation & auto service.

Great sales person (Brian) who listened to our concerns and patiently and repeatedly answered our questions until we got comfortable with leasing. There was absolutely no pressure to make a decision quickly.

Our salesman was Tim Germond. My wife and I are both tall people. When first started looking at cars, Tim made a special effort right away to check that I could sit in the car. When he saw that I couldn't sit in the car and drive it safely, he made a special effort to change it out for a different model and help with the seat adjustments on the CMAX.

Brain Steinhorst was so helpful on the pre work over the phone and during my visit to trade in my 2010 car on a brand new car. Just really like his style.