Freeway Ford

Speedy and responsive service for a basic maintenance item. No long waits and hassles like I experienced in the past. Keep up the good work!

They looked out for the best interest and my wallet at the same time. They were able to see me on relatively short notice. Thanks!

Fast and friendly service. We were able to get right in and it didn't take long to complete our service request. We even had a last minute request on a different vehicle and we were able to get it in at the last minute....GREAT JOB!!!

Great immediate service when looking at the Ford Fusion we were interested in, even though it was right before close on a Friday. Sales person had car pulled up and ready for us in the morning when we came in to see it again/take it for a test drive. The car itself was fine, so we started the negotiation process. We agreed on a price, interest rate, monthly payments, and a few repairs decently even though they cycled two different people in addition to the sales person in front of us. When everything was "agreed upon," we waited almost an HOUR for the papers and NOBODY paid attention to us. All staff scattered and let us just sit in the office the entire time. FINALLY someone said we were next for papers AFTER we asked directly. HOWEVER, the person came out and called for ANOTHER person in line before us. So more waiting. We were livid, since it takes about 20 minutes for the first part of that process, and can take up to an hour for each deal. When we finally met with someone, she waltzed across the entire showroom for five minutes before "finding" us. When she sat down, she told us the car was "as is" and had hail damage. This was news to us, as the sign on the car had the 30 day/1000 mile warranty box checked and NOBODY had said ANYTHING about hail damage. We demanded to see what they were talking about and were brought to our car, which had been cleaned up. Without the dirt, the damage was everywhere. They refused to drop the price for the damage AND told us that they were not going to be able to get the agreed upon interest rate. We were done. Walked out. Would NOT recommend this place for ANYTHING. They are poor service, quality, and trust all around. Awful.

I just purchased a 2013 Fiesta. I love it, but then who doesn't love a new car! From the moment I walked onto the lot, I received the RED CARPET treatment. Thanks Freeway Ford for a great buying experience.

We brought our car in for warranty service at Freeway Ford since they're the closest Ford dealer to our home even though we didn't buy our car from them. There were a few build issues with our car and Freeway Ford was not willing to help. They claimed that the noise we heard in our steering is normal, claimed than an incorrectly installed door trim panel was acceptable and claimed that there was nothing wrong with our rattling headliner and that we would just have to live with it. I have since taken our car back to the dealer where we bought it and all of these issues have been resolved under warranty. I had a bad experience with the New Car Sales Staff at Freeway Ford when we were shopping for our car but decided to give them a chance for Service business since they're so close to where we live. I will never go back to Freeway Ford. Sandy was courteous and friendly but since Freeway Ford wouldn't help us I can only assume that she wasn't helping us since she was our Service Writer.

I purchased a 2003 Explorer a couple of months ago. We test drove it with a salesperson in the middle seat. The AC was on to test and she commented that it worked great. Unfortunately, when we purchased it we found the rear AC didn't work at all. We had only purchased the drive train warranty so the AC is not covered. The Explorer has been in another FORD shop the last 3 weeks. So far they have rebuilt the transmission, rear end, front seals, a wheel bearing,gone over the transfer case and replaced the radiator. They still aren't done repairing it. I am extremely disappointed with our purchase.

Have only gone to a Ford dealer. They have the best! My wife only liked Fords as well. She grew up in Austin, MN, and only went to the Ford dealer there. The TV commercials for Fords are OK to watch as well. Not the dirty commericals the other brands show. They are dirty and stupid to see. And should be banned from commericals for at least a year. I am glad that Ford keeps up the good work.

Brake repair still not correct. Need to bring car back for 3rd time to fix and costs increase !!!

My experience with Debra, Carrie and Matt was exceptional. they all showed the professionalism and expertise that made our purchase of our F-150 pleasant and comfortable. Thanks, Glenn Bowman