Reviews
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Other than a back up in vehicles waiting to be serviced the experience was good and handled professionally.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your experience with us. Our service team works hard to make sure all of our customers are well taken care of. We look forward to being able to work with you in the future. Check out our Facebook and Twitter for exclusive offers! Sincerely, Rod Putney - Services Director - rputney@freewayford.net
Recall for cable for Ford Escape
I had to have a cable taken care of due toa recall. Can't really rate the quality of repair because I never had a problem with the cable system,thank goodness. But glad it's fixed. I found the staff helpful and polite. The called with other things they found and I had them fix those things also. They were very good.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Monica, Thank you so much for writing such a positive review about our service department. We are pleased to hear they took such great care of you and your vehicle. We look forward to working with you again soon. Please let us know if there is anything else we can help you with! Check out our Twitter and Facebook for exclusive offers. Sincerely, Service: Rod Putney - Services Director -rputnet@freewayford.net
Buying a new F-150
Jim Alexander treated me very well and he is the reason that I bought a truck from Freeway Ford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for complimenting one of our staff. Jim will be happy to hear he is the reason you chose our dealership. We look forward to doing business with you again. Please do not hesitate to let us know if there is anything else we can help you with. Check out our Facebook and Twitter for special offers! Welcome to the Freeway Ford family! Sincerely, Doug Kimbrel - General Sales Manager - dkimbrel@freewayfor.net
quick and good service
minor problem solved by major service dept and in short order at that
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for taking the time to share your positive and efficient experience with us. We strive to provide service that is quick and accurate and make sure all of our customers are happy. We look forward to being able to help you again soon! Follow us on Facebook and Twitter for special maintenance offers. Sincerely, Rod Putney - Services Director -rputnet@freewayford.net
Oil Change
Routine oil change under maintenance contract was handled efficiently and courtously.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for writing this kind review. We are happy to hear that our staff was able to provide you with such excellent customer service. We look forward to working with you again soon. Sincerely, Rod Putney - Services Director - rputney@freewayford.net
Service on family car
Freeway Ford service department responded quickly to my on-line inquiry for service questions. Quick Lane Service Advisor Denise Caylor provided excellent customer service. She actually makes spending money nobody wants to spend enjoyable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for these kind words about one of our staff. We will be sure to let Denise know that you enjoyed your experience with her. Check out our Facebook page for exclusive offers on your next vehicle service! Sincerely, Rod Putney - Services Director - rputney@freewayford.net
Service on our new Edge
Very fast service from knowledgable and friendly technicians. Overall an excellent experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for sharing your experience with us. We are very happy to hear that our team provided you with such commendable service! Please let us know if there is anything else we can help with. Sincerely, Rod Putney - Services Director - rputney@freewayford.net
express lane oil change
Great service, very professional & friendly staff. Even got a free ext wash. Good Job All! JD Dickenson C&J Bus Repair Bloomington MN
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
JD, Thank you for giving us such a high rating. We sincerely appreciate hearing about our customers positive experiences. We are looking forward to helping you out again in the future! Sincerely, Rod Putney - Services Director - rputney@freewayford.net
New buyer
We purchased a new explorer and found the entire transaction to be very easy and smooth. The staff was extremely knowledgable and they took all the time we needed to have all our questions answered.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for this awesome review. We strive to provide the best customer service around and are happy to hear that you had such a positive experience. We look forward to working with you again. Sincerely, Doug Kimbrel - General Sales Manager - dkimbrel@freewayford.net
Bought new...
Please give Bill Campbell A++++++ for all of his help and guidance with the new car purchase...it was the easiest and most pleasant car buying experience I've ever had (61 years old)...I sincerely appreciate Bill's follow-up calls as well... Also, include Lincoln (finance person) in this rating...pleasant, straight-forward, and very helpful throughout the entire process... Thanks to all of you...!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new car! We are proud to welcome you the Freeway Ford family. Customer service is always our top priority and I am pleased to hear that our staff was able to help you find exactly what you were looking for. We look forward to your continued business. Sincerely, Doug Kimbrel - General Sales Manager - dkimbrel@freewayford.net