Reviews
Write a reviewGreat Service
The repairs were done more than 2x faster than another dealership quoted me. I was given a shuttle ride back to work and picked up when the repairs were finished. The employees were extremely friendly, attentive, and service oriented. My only complaint is- I got a quote for replacing a part on my hatchback window and it was extremely expensive for parts and labor. This should not be a hard repair. Instead of getting the 1 part I need, I would have to buy a whole kit. Seems silly. I will be looking for another way to have it done for a reasonable price. Overall they were friendly and speedy and I had a great experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Oil Change
Coupon for an oil change. Prompt, friendly, timely but this time I didn't get a car wash and would have liked that alot.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for providing us with your feedback. We hope you enjoyed the service we provided for you and we look forward to working with you in the future. Keep an eye on our Facebook and Twitter for more exclusive offers! Sincerely, Rod Putney - Services Director - rputney@freewayford.net
Coordinator
Sandy the service rep was EXCELLENT COULDN'T ASK FOR ANYTHING MORE. Delivery driver don't remember name EXCELLENT. Am very disappointed with the $100 deductible after having the one year warranty and the EXPENSIVE long term extended warranty. Even with warranties, the customer still PAYS. The towing is also disappointing. Will submit to Ford for reimbursement. I have only owned this vehicle for about 8 months. It would be nice if Freeway Ford would throw in ocasionally a FREE CAR WASH. This is a perk that other dealers provide. DEAN COLLINS
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your recent experience with us. It's unfortunate to hear that you had a bad service experience at our dealership. Customer service is our top priority and it's regrettable to hear that you didn't encounter this during your visit. I would like the chance to speak with you directly in hopes we can ameliorate the issue and move our dealership in a more positive direction. Best Regards, Jam Kennedy - General Manager 952-888-9481 - jkennedy@freewayford.net
Recommend
Every time I have brought my Truck in for service it's been outstanding. All has been the best. Keep up the good work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are very pleased to hear that you always have a great experience with us and want to say thank you for sharing that with others. We strive to make sure all of our customers leave very satisfied with our service. Please let us know if there is anything else we do for you. Check out our Facebook and Twitter for special maintenance offers next time you come in! We look forward to seeing you again soon! Sincerely, Rod Putney - Services Director
Service when I needed it
My 2010 Ford Fusion's battery gave it up after 3 years and I managed to get it started. I called up Freeway Ford and they said bring it in.......without an appointment I brought it in and they diagnosed the problem as the battery, replaced it and I was on my way.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Duane, Thank you for sharing your positive experience with our service department. We are all pleased to hear that it was an easy fix and you left a happy customer. Let us know if you need help with anything else! Check out the great maintenance offers on our Facebook and Twitter page! Sincerely, Rod Putney - Services Director - rputney@freewayford.ne
Very pleased with purchase
It obviously helps that I had a loan approval in hand before visiting your dealership, but this was arguably the easiest vehicle purchase I've made. The test drive took longer than completing the paperwork.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for sharing your experience with us. I am pleased to hear it was fast and simple for you. We hope you enjoy your new car and look forward to working with you in the future. Please let us know if you have any other questions. Check out the great offers on our Facebook and Twitter! Welcome to the Freeway Ford family! Sincerely, Doug Kimbrel - General Sales Manager - dkimbrel@freewayford.net
Fusion
The service was very good. I don' want to write anything else - thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for giving us such a high rating. We appreciate hearing from our customers. We hope to work with you again soon! Check out our Facebook and Twitter for Special offers! Sincerely, Rod Putney - Services Director - rputney@freewayford.net
Great
Good experience and Freeway ford was very nice to work with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for this kind review. We always appreciate feedback from our customers. I am pleased that our team was able to help you out. We look forward to working with you in the future. Sincerely, Doug Kimbrel - General Sales Manager - dkimbrel@freewayfor.net
Totally Professional!
This is the highest complimentI can pay to fellow Sales people. Barry is what brought me back to Freeway Ford as he sold my 2 children first! Elijah listened and met our needs! Carrie was brought into the mix and found the vehicle that we bought! Mat got my apps done in record time! What a honest, professioinal group of people!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We really appreciate hearing from our customers, especially when they have had such a positive experience with our staff. I will be sure to pass along your kind words to Elijah, Carrie and Matt. Please let us know if there is anything else we can help you with. Take advantage of exclusive offers and coupons on our Facebook and Twitter pages! Sincerely, Doug Kimbrel - General Sales Manager - dkimbrel@freewayfor.net
Flex Repair
The service team listened to my concerns, asked good questions to further understand what my expectations were, checked out the Flex, and fixed what was required. Why I gave the Facilities a 4/5 stars?... seriously, compared to other dealerships, I wish there was free popcorn/drinks.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for complimenting our service team. We are always trying to make sure each of our customers feel that they are being taken care of. I am pleased to hear that they were able to help fix your Flex. We look forward to working with you again. Also check out the great offers on our Facebook and Twitter pages! Sincerely, Rod Putney - Services Director - rputney@freewayford.net