Freeway Ford

Went to get new plates installed and also a signal reflector on the front lightrepaired that had come loose, this was all scheduled when I arrived the tech said will take a picture of the light lense and send it off to ford for approval, and you can schedule another appointment. It’s a 2 hr round trip so I was not happy. Thanks goodness the sales mgr got involved and they came up with a solution to fix it with parts available and my 1 hour visit turned into 3 hrs but I didn’t have to have another trip to make. They also gave me a loner to drive for lunch. So all in all after a bit of stress it got resolved.

Freeway Ford has always been a reliable place for my ford service and always on top. Thanks Freeway Ford for keeping tidy records and knowing what’s going on.

A short phone call was enough to initiate the process. It helped the frustration ease. Tyler was prepared and ready once the molding was received. Thanks for expediting.

As usual the crew at Freeway Ford did a great job with the oil change and followup. I will be back again for service. Keep up the good work.

I came in for an oil change on a very busy cold day. They washed my car first so it wouldn't freeze up when I left. Then to my surprise they showed me what was under the hood -- a mouse nest -- which they then removed and checked for any damage or critters. Thankfully, no damage nor critters. They promptly completed the oil change, tire rotation, informed me of an item for future attention, and sent me on my way -- all at a great price. I am sorry I didn't get the name of the mechanic who was very professional and did a great job as well as the service advisor. Thanks again.

Service department had the car a day longer than indicated, but assured me that it was no problem to keep the loaner car. Ryan was super helpful and even ran after me to return my thermos that I had left in the loaner car. I can’t stress enough that the service staff of freeway ford is amazing and super helpful. Unfortunately I think ford sold me a awesome car that is falling apart at 35k that’s sad and shameful. I can’t imagine it was the service center, but the gas cap doesn’t seem stay securely shut anymore and i don’t remember that prior to my bringing it to the shop.

Good to work with was able to give me direction /next steps I need to take without pushing any agenda. Helpful and easy to talk to.

I purchased my Ford F150 from this dealer and had a fantastic experience. For the past 2 years I have been bringing my truck to Free Ford for services (oil change/ safety recalls/ big preventative maintenance). First, there has never been an issue (that I am aware of) with the quality of their work. My main issue is in the customer service of the departments. This most recent visit I dropped off my truck for several safety recall repairs. I called back later in the day to inquire when my truck was done and the person on the phone couldn't seem to locate my truck or even tell me what time it would be done. Prior to this the vast majority of my visits were in the quicklane service where I would drop off my truck and wait in the lobby. Every time I asked how long it would take and every time it took 1-2 hours longer than I was told. Very disappointed and I have started looking for somewhere else to bring my truck.

Service was completed when they said it would be . At the time they were short handed and were still able to get the work done

I liked their service and their friendly manner was so refreshing! Don't change! I will most definitely bring my car back again because I enjoyed the service atmosphere.