Freeway Ford

I purchased my used Ford C-Max Hybrid Energi from Freeway Ford in Bloomington MN. I love the car but a week after the purchase I went to start it in the parking lot at my work and found the 12V battery dead for no apparent reason. After jump starting it I brought it back to the dealer to search for the problem. They tested the battery and ran a diagnostic check but it came up negative. I vowed to bring it back if it this happened again. Sure enough the battery died again a week later under the same conditions as the first time. I brought the car back to the dealer a second time. They gave me a free loaner car as they kept the car to monitor with test equipment all day but still could not replicate the problem. So I drove it home and about a week later the battery died again. So I called the manager and he offered to replace the battery for free, which he did and I have not had the problem since. Thank you Freeway Ford for standing behind the cars you sell!

Using the Quick Lane service worked out well. There wasn't any noticeable wait time and completed when expected. Everything was explained after work was done and Jonathan said to call and see if there were any recalls or such as why the display goes haywire ocassionally.

We have dealt with a different dealership in the past and unfortunately freeway ford didn’t meet up to the competitors standard. We found freeway ford worked hard to get our business, but once we committed, it became difficult to get answers to basic questions or receive information we requested at the sale. It appears that once the sale is done follow up is slow or none.

I was very pleased with my experience. No one gets a 5 Star rating from me because there is always room for improvement by everyone.

Diagnosis shows the issues I am having with my vehicle, but no one seems to be able to fix it. Expensive and still not working properly.

Excellent Service, Quick Service did not wait long, Gave me information on area's they recommand service for. Very Educated Tech's Walter Odell Employee that helped me went above and beyond to help me out with my tire and filled me in on any service needed in the future and greatly appreciated his knowledge and customer service skills. Employee's like Walter Odell reflect very good on Freeway Ford for me to recommand your location to others needing Car service or Car purchase. Very happy customer! Karina Henriksen-Mundo

Freeway Ford gave me a fast appointment and transportation to and from the shop to work which was much appreciated! I also liked the fast checkout time with hot coffee!

Polite, goes out of his way to help. Excellent service. Above and beyond. Fits me in the schedule when I need their help. Respectful to me and his coworkers.

I brought my car in for routine service (oil change). I was greeted immediately upon entering the facility, and explained what I wanted done. The paperwork was done quickly, and my car was taken to a service bay. The service manager reviewed the work done, and explained some further work that needed to be performed (will be done at a later date). The work was done in a timely manner, the manger was courteous, professional. Very pleased.

Brian Ward was outstanding! From the moment we met until my new Ford F-150 was delivered I felt like he gave me excellent personal attention and kept me updated along the way. I have already recommended Freeway Ford to a friend! Thanks!