Reviews
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They were all great!! I am always happy to bring my car back to the dealer, they know the history on my car. I always get exceptional customer service and they do the best job.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Shopped hard for an F150 and these guys came through for me
Decided to move to a 2018 F150 and trade our 2010. We knew what options we were interested, but apparently 2018s with the options and color of the truck was very hard to source. Freeway Ford managed to find a vehicle for us and the pricing was better than any of the other dealers. Anthony was persistent and always let us know how their search for a vehicle was doing. Greg appraised our trade and was very cordial and professional through out the buying experience. Fernaando stepped in and helped us when Anthony was busy or on his day off. We had been getting our 2010 serviced at Freeway Ford and plan on continuing with the service there on our 2018 F150. All of the staff was very nice to us. Glad we were able to purchase locally.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Recent visit
The service was great until I came to pick up my vehicle. The bill was all messed up. I had multiple coupons that were not impacted on my bill and was not properly explained how the Billing was done. It took over 15 minutes for the bill to be corrected. Nothing was explained. I expected someone to Explain to me that my tires and brakes were due to be replaced or everything checked out good, but nothing. I have had better experiences in the past.
- Customer service
- 3.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Great service, fast, professional and friendly.
I use Freeway Ford exclusively now. They help me take good care of my Escape. they are always friendly, fast and they know what they are doing.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent service
Excellent customer service, ensured that everything was as it should be and that we felt like their priority. They made sure that our needs were taken care of.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Liftgate stopped working on my 2015 Ford Edge
The liftgate stopped working on my 2015 Ford Edge 90 days after purchasing from Freeway Ford. Vehicle was out of warranty but the Service Manager, Used Car Manager and Service Writer went out of their way to help me out. This was the type of customer service that will keep me coming back to Freeway Ford for vehicle purchases and service.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great
Great visit and great service would recommend the place to any one that needs any work done. Happy o get my truck worked on there anytime. Keep up the great work
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Would be 5 stars with a few changes
Service was great, however I received no fewer than 4 follow up calls. Way, way too many. I noticed a few days after the phone calls stopped that they forgot to replace the valve cover on my front driver's side tire. They were busy, so I replaced it myself, but it's the little things that dinged this review.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 4.0
- Overall facilities
- —
- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Great service from Tim!
Great experience with Tim! He went the extra mile to make a deal, friendly, trustworthy and honest, really appreciated all of his work to make me happy
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
breaks
i can't be leave getting only 50 thousand miles breaks rotors i have always gotten 80 thousand miles or better on all mi fords. are you using cheaper parts? mike
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair