Reviews
Write a reviewGreat vehicle at a fair price
Was on mu way to another dealer when Barbe called and asked if I was sill looking for a pickup She stated the one I looked at first was still there. I got there saw it, gave her the key for my F-150 with 235,000 miles and said I wanted it. They gave me a fair deal on my trade and a great deal on the 2014 I bought Financing was easy all details were taken care of in a few hours
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are glad to know Barbe could help you find the pickup you were looking for and with a fair deal. We hope you are enjoying your new truck and look forward to seeing you again. Thank you for being a part of the Freeway Ford family.
Shane was amazing! He made my feel like family!
Shane was simply awesome! He got me in something I love and a good price. He knows what he is doing! Great job Shane! You rock
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Danijlekniger, thank you for sharing your experience. We are glad to know that Shane did an excellent job helping you find not only something you love but also at a good price. We look forward to seeing you again and are happy to have you as a part of the Freeway Ford family.
Shane and the Freeway Ford staff make buying a car easy!
Shane , our salespersonand thee tie staff at Freeway Ford took time to listen to us and and provide great options for us. They were truly nterested in what our needs and requirements were and helped us find the right vehicle options to fit those. They actually made finding and buying the right vehicle for us easy. I won’t hesitate to recommend Shane and Freeway Ford to my neighbors and friends!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Fordfan, thank you for your five star review! We are glad to know you received great service and that Shane provided you with great options. We know finding a new vehicle can be tough and are happy that we could make this an easy process for you. Thank you for being a part of the Freeway Ford family.
New lease
Appreciate a no pressure environment for our new lease. Never having leased before, I also liked a thorough walk through if what is included. Thanks!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Luz, we are glad to see you enjoyed your overall experience at Freeway Ford. We know how much pressure there is when leasing a new vehicle and are happy you did not have to experience that. We hope you are enjoying your new car and thank you for being a part of the Freeway Ford family.
The Ease of Car Shopping!
Went out to look at used cars, Shane greeted us with a smile, asked some pertinent questions and came home with a beauty! Thanks to all at Freeway ford who went the extra mile to help us out!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are glad to see a happy customer like yourself! Shane did an excellent job going the extra mile to give you the five star experience. We hope you are enjoying your car and look forward to seeing you again. Thank you for being a part of the Freeway Ford family.
Excellent
We are very satisfied that Fernando Escobal has helped us get to where we want to be with our goals. We are very happy with his work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Its great to hear how happy you are with the service you received from Fernando. We are glad he made this a five star experience for you. Thank you for being a part of the Freeway Ford family.
New purchase recently
This has been my 5th car purchase / lease over many years with Freeway Ford in either new or used capacity. I continue to be impressed with the knowledge and low key approach to the car buying experience. I have worked with variety of sales / finance members and never an issue. In 3 years I'll be back looking again and I look forward to that next purchase. Thanks gang.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are glad you have enjoyed your experience over the past few years. We appreciate having you as a loyal customer and look forward to seeing you again. Thank you for being a part of the Freeway Ford family.
Oil Change
Car was done on time, A greasy handprint was left on inside door 😞 otherwise everything was good... Was nice to be able to see my car being worked on from waiting room.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are happy you are satisfied with the service you received but do apologize for the handprint that was left. We hope next time we can provide to you an all around five star experience. We hope to see you again and thank you for being a part of the Freeway Ford family.
People make all the difference.
This was my first time at Freeway Ford and I had a great experience. From Tim and RJ in sales to Amber in Finance I thought the service I received was top-notch! I will definitely recommend them to my friends and I will be coming back for future purchases.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Brian, we are happy to hear you enjoyed your experience here at Freeway Ford. We are looking forward to seeing you again and to have you as a part of the Freeway Ford family.
Frustration with service initially - but finally found probl
Found car would not start in AM. Jump started, brought to service. Service charged battery, but could not/would not diagnose why car didn't start. Week later, same thing. Again, no effort to track down why car didn't start. Week later, same thing happened. Changed service advisor to Gustafson. He had us call tow truck to bring card in. He wanted to look at car when it would not start. But Could not tow car without starting it to get out of garage. So Left car with Gustafson for a week to wait until it wouldn't start and see if ther is some draw, or whatever. Asked why can't you put in new battery.? Apparently FORD doesn't allow this when their testing shows the battery is charged. Finally after about a week sitting at your service center the car didn't start, the battery was dead, and you installed a new battery - as car still under warranty. Just glad it's fixed. But wondering why initial service advisors didn't try to find out why car didn't start. .. twice???
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
George, we apologize for the time it took to fix your vehicle. We want to know that when your car leaves Freeway Ford it is in great shape and all of your needs have been met. We hope everything is running smoothly. If there is anymore issues with your car please feel free to contact our Customer Care Hotline at (952) 260-5140 and we can help find a solution.