Brookdale Chrysler Jeep Dodge RAM

Thank you for your wonderful review! We're thrilled to hear that Jay provided you and your son with such an excellent experience while finding a vehicle at Luther Brookdale Chrysler Jeep Dodge Ram. His patience and sense of humor truly make a difference, and we appreciate your recommendation. We look forward to assisting you again in the future! Regards, The Team at Brookdale Chrysler

Thank you for reaching out about your experience. We understand your frustration regarding the delays on the repairs to your Jeep. Unfortunately, the PTU needed to complete the service is on backorder nationwide. We understand your feedback regarding the communication and will work to address this going forward. Our team greatly appreciates your patience and we hope to be able to resolve this issue as soon as possible. Regards, The Team at Brookdale Chrysler

Thank you so much for your wonderful review! We're thrilled to hear that you had the best car shopping experience at Luther Brookdale Chrysler Jeep Dodge Ram. Amy will be delighted to know you mentioned her, and we appreciate you recommending her to others. We look forward to serving you again in the future! Regards, The Team at Brookdale Chrysler

Thank you for sharing your experience, Brad. We understand your concerns regarding the ongoing check engine light issue and the extended time it has taken to address it. At Luther Brookdale Chrysler Jeep Dodge RAM, timely updates and effective resolution are important, and your insights help us better understand your concerns. If you’d like to discuss this further, please feel free to contact us directly. Your trust matters to us. Regards, The Team at Brookdale Chrysler

Thank you for sharing your experience with us. We value your feedback regarding the service you received at Luther Brookdale Chrysler Jeep Dodge Ram. It’s important to us that our customers feel cared for and valued. We encourage you to reach out to us directly so we can address your concerns more effectively and learn more about your experience. Your insights will help us improve our service moving forward. Regards, The Team at Brookdale Chrysler

Chad, thank you for your feedback. Unfortunately, the cause of your engine failure was due to a broken spark plug, which is not covered by the third party warranty you purchased. We do not have any influence on what the warranty covers and simply provided pictures to the company so they could determine whether to accept or deny it. As a gesture of goodwill, we also significantly reduced the rate for the engine tear down performed to determine the issue. Our team wishes you the best moving forward. Regards, The Team at Brookdale Chrysler

While your gesture of goodwill was appreciated, it does not make up for the lack of clear communication. We will also have to agree to disagree on the cause of the engine issues. Further work has revealed that the spark plug did not break on it's own accord (information we also presented with your Service team). If it had been just a bad plug, we would have accepted that it was outside of the the 3rd party warranty and moved on with just being disappointed in the length of time the diagnosis took and let it go. To be clear, that is actually what we did until the same error code and SAME location, newly replaced, spark plug caused a misfire after 100 miles use of being repaired by your service center. This clearly shows the original diagnosis was wrong and the original spark plug did not suddenly break unprompted. When presented with this information, the communication remained poor and there was a lack of clear communication on what to expect and when to expect resolution or at least clarity of next steps. We again gave you all the benefit of the doubt, and brought the vehicle back to you at our own cost. We understood the work had to be fit into the schedule and remained patient for the first 3 weeks, but after another month of "we will know more tomorrow" or "next week" it became abundantly clear that our business was not valued or needed. We felt like an inconvenience to you. If you didn't want to pursue the work, being upfront on that would have been appreciated and you could have saved us another month of waiting and additional towing fees. The truly sad part if that this Dealership/Service Center used to be our gold standard. Lastly, I want to be clear - Covered or not covered parts is not the main point of our review. The main feedback is that communication was NOT clear and we felt misled/ unheard at multiple times in the process. We remained calm, gave space/time and did not make unreasonable demands. We are frustrated that despite our best efforts we were not able to resolve this repair with your service center.

Thank you, Kenny and Tricia, for your wonderful review! We truly appreciate your kind words about Jay and Angel's service at Luther Brookdale Chrysler Jeep Dodge Ram. It's great to hear that they made your purchasing experience comfortable and enjoyable. We strive to prioritize our customers' needs, and your feedback is a testament to our team's efforts. The team looks forward to assisting you again in the future! Safe travels in your new vehicle! Regards, The Team at Brookdale Chrysler