Brookdale Chrysler Jeep Dodge RAM

While the salesman was easy to work with and found my truck with the main features and the staff that where part of the transaction did an excellent job the was one issue. When I went to pick up my truck there was a small issue with the body. The dealership stepped right up to take care of it and put it in motion to fix it. While waiting to get it in the shop they sent me home with my truck for the weekend. Shorten this story the truck made a couple more trips between my home and the dealership due to scheduling. On the last trip the truck looked brand new and ready to break it in. The one thing that stops me from giving them 5 stars is when the truck was returned for the last time, the gas tank was close to empty. Considering that the trucks first miles were driven between my home and the dealership plus the first three weeks of owning it over half were spent at the dealership, filling the tank would have been a small step in customer service. Would give 4.5 if an option.

Anthony was such a great salesperson. He made my experience so enjoyable and easy. Frankly everyone at the dealership was amazing. I am so impressed that I have already referred a friend!

Walked in to order a new Wrangler and was handed off to a salesperson that has never ordered a vehicle before and seemed pretty clueless to the whole process. Brought up the dealers website to show me other Wranglers they had on the lot (literally what I did myself before I walked in). Pretty much a waste of time. Luckily the person I inquired about a different Wrangler XE online got back to me after she got back from vacation and we sat down and we built a Wrangler XE. Due to the UAW strike there were doubts on how long it would be to get the order. She was able to find the exact Wrangler XE I wanted coming into another dealership. A week and a half later I came to trade my Jeep in and buy the new one. In and out in 1.5 hours. I signed all the financing paperwork in the service waiting area which was strange because there were other people around. The gas tank was full but the hybrid battery was completely drained. Got it home and after looking at the vehicle a little closer I found the hard top looked to be repaired in one spot with glue. There were also several spots where it looked like it was damaged in transit to the factory. There was also a spot on the outside where the paint was peeling off. I went back in less then a week later for one more signature that got missed and showed them the top. They looked at it and agreed and promised they would make it right with a new top. Over a month later and I never heard from them. After inquiring about it I was told they would just repair it at their body shop. The top is textured and I requested a replacement top and was promised they would order me one. 5 weeks after that, I had not heard from them and I once again inquired about the new top and am being told since Jeep wont replace it they will just send it to the body shop. This is unacceptable for buying a new vehicle. Overall besides the sales woman finding me the Wrangler XE, I have been thoroughly disappointed with this dealership. All they gave me was a damaged Wrangler and empty promises and no follow ups. Just a bunch of run-arounds.

The whole process of purchasing a vehicle was very simple. My experience was top notch

Efficient and streamline. Great team. Glad my time was appreciated. Thank you all for your help

I had a great experience with Anthony, great communication every step of the way. Overall very pleasant experience

Our salesman Jay Diggs is the man to see. He made every part of this sale enjoyable and went far and above what he needed to - even coming in on his day off. The other staff we talked with were all very friendly and professional.

Awesome services they took really good care of me and what I wanted and what I wanted my monthly payments were

Great service and representation with Chris Brown. He went above and beyond to assist me in obtaining my new jeep.

I went to pick up my new Jeep and everything was ready for me to sign. I was in and out in less than 45 minutes. It was a great experience!