Reviews
great service, good attitude
Like the fact that they are open late. Service writers were prompt and very understanding about needing my truck back the same day.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to write this review, Kevin. It helps us to know when we are doing well because it is what we strive to do on a daily basis. I am very happy to hear about your positive experience at Friendly Chevrolet Fridley. If you have any further automotive needs, do not hesitate to come back in for a visit. Regards, Patrick Johnson | General Manager
Great job Quick Lane
Very good experience visiting the Quick Lane for oil change and tire rotation. The man took my name and information and called me promptly when service was finished. This may not seem like a big deal, but this simple thing was not done the last two times I had been there. The changes you have made are working. Great job!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your feedback, Justin. Customer satisfaction is our number one priority, and we are glad to hear that we have given you the experience you deserve. We look forward to seeing you again in the future. Regards, Patrick Johnson | General Manager
My new car
My salesman Tim Hooper did a good job of communicating until the we'd scheduled for delivery. I arrived at the dealership on time, unfortunately he did not show. The salesman and F&I did a good job at stepping in but I was disappointed that I did not receive an explanation of why they had to step in. Overall my experience was positive and I am enjoying my new vehicle.
- Customer service 3.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate the time it took for you to write this review, Melinda. We love hearing about customers that have a great experience at Friendly Chevrolet Fridley and we are glad you are one of them. I am happy to hear that Tim was able to serve you and demonstrate how we do business here. If there is anything automotive-related we can assist you with in the future, please let us know. Regards, Patrick Johnson | General Manager
Customer Service
I asked about getting future mailings with coupons and didn't get a clear answer. I told them I get coupons from a competitor and was told they would honor them.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sharon, I am concerned by your review and would love the opportunity to address it for you. Please contact me at your earliest convenience. I would love the chance to talk with you more about this. Hope to hear from you soon. Patrick Johnson | General Manager - 763.786.6100 | patrickjohnson@friendlychev.com
Great service
Wally was super helpful in all of the questions that we had! He answered all of them and I would definitely recommend going here to someone else!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to write this review, Jhoanna. At Friendly Chevrolet Fridley, we strive to ensure that no question or concern goes unanswered and it's encouraging to know that Wally was able to show you dedicated and personalized service. We appreciate your business and we look forward to working with you or anyone you might send our way in the future. Patrick Johnson | General Manager
Great Customer Service
James Barnes did a fantastic job getting us into the best vehicle for us! He patiently answered every question we had. It was a great experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Matthew, we appreciate you taking time to leave us a great review! We are pleased that your vehicle purchase experience with James was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we hope you're enjoying yours. Please feel free to contact us if you have any questions on your new vehicle. Thank you. Patrick Johnson | General Manager
Great service, excellent salesman
Brent was absolutely helpful from beginning to end. He was knowledgeable and I appreciate that he did everything he possibly could. He even got me into a car that I would have never thought I would have been able to have!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review, Kaiden. We are very happy to hear that Brent was very helpful during your recent visit and that he provided you with knowledgeable service. Congratulations on your new car and if there's any other automotive need we can assist you with, please don't hesitate to call us or stop by. Patrick Johnson | General Manager
excellent
Eric was very helpful and and blast to work with, I would recommend him to everybody, everyone was helpful and courteous, however my past couple of experiences with the service department were sub par
- Customer service 5.0
- Buying process 5.0
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for your outstanding review, John! I'm very happy to hear that Eric was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Patrick Johnson | General Manager
oil change
I had the oil changed and there is one thing your people in the oil change department should do..when done draining engine and putting oil plug back in they should use a spray and rag and clean off excess oil dripping from where ever the drain oil hits because it gets all over my driveway and garage floor..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities 1.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Johnny, we appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team, and we encourage you to contact us if you would like to further discuss your visit. Thank you. Patrick Johnson | General Manager - 763.786.6100 | patrickjohnson@friendlychev.com
New car leasing at Friendly Chevrolet
The dealer was prompt in attending to us when we arrived. Our rep, Chris Taylor, was personable, knowledgeable, friendly, and paid attention to every detail and question, and went the extra mile in addressing our need to learn what has become a very complex, technical vehicle. The purchase/lease process was as painless and straight-forward as possible, and took very little time. Overall, I couldn't think of a better new car acquisition short of them just giving the car away.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your great review, Michael! At Friendly Chevrolet Fridley, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We'll be certain to share your compliments to Chris and if there is any automotive need we can help with in the future, don't hesitate in contacting us. Patrick Johnson | General Manager