Reviews
Bad Service
Start to finish -I had a horrible experience. All I needed was to have my gas pedal checked for a condition that should be covered by an extended warranty. I did need to have my gas pedal replace then she was trying to say I have 2 other things wrong with my car. I declined to have these 2 other things that needed to be done and she said I was still on the hook for the $95.00 diagnostic charge. Keri then said her Technician do not work for free. Long story short-Do not go to the Service Department
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Great Experience
We went to Friendly Chev to look at the Cruze and ended up leaving with one. Tom really knew the car and explained everything great. The financial guy also was very friendly and helpful with any questions we had about the loan.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the feedback, Melanie. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there's any other automotive need we can assist you with, please don't hesitate to let us know. Enjoy your new cruze! Patrick Johnson | General Manager
great salesman
This is our 3rd vehicle we purchased from Mike swords, our entire family has been purchasing from Mike and friendly chev for 15 plus years. Yes we are happy with our purchases. Thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Stephanie, you and your family have been doing business with Mike and Friendly Chevrolet Fridley for years and your review about us is truly appreciated. Enjoy your new car that you recently purchased and we will continue the great service that you have been used to for years. Take care and happy trails. Patrick Johnson | General Manager
Great Service
Anita did a nice job of talking me through the process. She is a very good service manager and very responsive.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hey Tim! Thank you for this great review! Anita is truly an exceptional employee and we appreciate her for giving you a great experience! Thank you again and happy driving! Patrick Johnson | General Manager
great customer service
Dion has always taken the time to sit with me and answer any questions I have had about vehicles or specials. I have been working with Dion for many years and will always refer my friends and family to him when they are shopping for a new vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your feedback, Daniel. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Dion and please let us know if we can ever help you in the future. Stay safe! Patrick Johnson | General Manager
Great service, professional staff
The work was done quickly and efficiently. They called after noticing something else they thought should be done. I had forgotten about it so I knew they were right. That work was also done and all of the work was finished within the expected time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Paulette, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Please keep us in mind for future needs. Thanks again! Patrick Johnson | General Manager
Great Service and Friendly Staff
was in for a oil change and it was done in the time promised and got a car wash. Staff was friendly and helpful during wait time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the great review, Tamara! We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We are very happy to hear that your service was completed in a timely manner and we look forward to servicing you again. Stay safe! Patrick Johnson | General Manager
Service dept.
It was great except my engine light is now on. I'm going back today to have them give it a look. The service was as friendly as could be and helpful in every way. Anita was fantastic!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bernard, thanks for this review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we always look forward to working with you! Patrick Johnson | General Manager
Great Service, Friendly Reps..
It was a pleasure working with Wil Mckissic as my sales rep. This is the second vehicle I purchase with Wil. He made sure all my questions were answered before for I signed any papers. No hidden fees , no suprises. That made me feel comfortable with my purchase. Im very HAPPY with my 2015 chevy Mabuli LT. Thanks Wil
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review, Betty. We are very happy to hear that Wil could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Enjoy your new Malibu! Patrick Johnson | General Manager
Service at Friendly Chevrolet
I had an oil pan heater installed in my new car. The service staff provided a loaner car and had my new car completed well before the time I requested. I couldn't ask for better service or a more polite and friendly staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks Robin for the outstanding review! We are very happy that we completed your service quickly. We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. Thank you again and see you again soon! Stay safe! Patrick Johnson | General Manager