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Nissan of Cool Springs

(2,497 reviews)
Visit Nissan of Cool Springs
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–2:00pm
Sunday Closed Closed
2022 consumer dealer award
View 6 awards
2022 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (855) 368-0823 (855) 368-0823
Used (866) 793-4563 (866) 793-4563
Service (866) 793-7166 (866) 793-7166

Reviews

(2,497 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Nissan of Cool Springs from DealerRater.

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Raj Jr.

Raj Jr. was excellent at helping me narrow down exactly what I did and did not need in my vehicle purchase which really ended up saving us a lot of money. It was the first time I have felt like a car salesmen was actually listening to what we wanted and not just trying to unnecessarily sell me "bells and whistles". So far we have been very happy with our vehicle purchase and would recommend visiting Raj Jr for your next vehicle purchase!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Lauren, we are very happy we could provide you with a positive experience! Thanks for the recommendation and have an amazing day! Best Regards, Amber Amarx (615) 861-8514

Dealer response

We are so happy we could provide you with a positive experience! Thank you for the wonderful feedback and If you have any questions, please don't hesitate to reach out. Have a wonderful day! Thank you, Morgan Staten, OLM (615) 861-8514

Tom found me exactly what we needed and could afford.

Tom found me exactly what we needed and could afford. Raj Jr. did an excellent job and walked us through the process. Jeff made everything seamless. It was a great experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Nissan of Cool Springs. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Best Regards, Amber Amarx (615) 861-8514

Cars.

Cars.com showed a price of $57,832. When the dealership sent a quote, it showed $62,930. When I pointed this out, I got no response.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Kcrusto, Thank you for taking the time to let us know about your experience. Please, give us a call at the store at your earliest convenience to speak further on details. Thank you, Amber 615-790-2500

The dealership facilities and staff were first rate.

The dealership facilities and staff were first rate. The facility was sparkling and the people were friendly and helpful. The salesman, Raj Thakor, was most helpful to my wife and me throughout the entire process. He stayed on top of the detailing work that needed to be done before we could take possession and presented the car to us. A couple of days after the sale I got a card from Ms. Amber Marx thanking me and giving me her contact information. Consequently, I called her to discuss the sales process. I made a couple of suggestions and she discussed them with me frankly and openly. I mentioned to her a couple of minor disappointments I had with the car. When I picked up my license I stopped by her office and thanked her for all her help. I mentioned the minor disappointments and she came up with a solution that would resolve both of them. She was extremely helpful and assisted me at every turn. She is a valuable asset to your dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, we're glad to hear our staff took such great care of you! Here at Nissan of Cool Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

Cannot recommend

John the sales person was great. Bishoy the sales manager was pushy and tried to bully to make a sale. If it was a different approach there would have been a sale

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
Worked with:
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Dealer response

Greg, we're disappointed to hear of the negative experience you had at our location. We would like to have a better understanding about your experience. Please reach out to us at (615) 790-2500 at your earliest convenience and we will do our best to resolve this with you. Thank you, Amber 615-261-7315

E was so kind and helpful to my husband and I as we

E was so kind and helpful to my husband and I as we bought a car for the first time! They explained everything clearly and seemed just as excited as we were!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do! Best Regards, Amber Amarx (615) 861-8514

Worst dealership I have ever been to, first had to wait 3

Worst dealership I have ever been to, first had to wait 3 hours for them to supposedly clean the car I was buying then get insulted with my check was denied by some online service they use now I have to drive 45 minutes back to give them a cashiers check. I have bought many Nissans and always pay with check never had a problem until this dealership. Once you agree to the price, you no longer matter. I will never use this dealership again and will advise others. I recommend you visit Nissan in Rivergate, they treat you right and know what making a sale means for future business and referrals.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Ktaylor40s, we're disappointed to hear of the negative experience you had at our location. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Thank you for the opportunity and we hope to be able to work with you in the future. Thank you, Amber 615-261-7315

Recently purchased a 2020 Nissan Maxima Platinum and

Recently purchased a 2020 Nissan Maxima Platinum and couldn't be happier with the process/outcome! Do yourself a favor, research the vehicle you want, contact the dealership (I recommend E. Price or Amber Marx), make an appointment and start the process. Everyone is so helpful and absolutely no pressure! The dealership was clean and inviting. Highly recommend Nissan of Cool Springs!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dr. LZ! Thank you for taking the time to leave us a review! The pleasure was all ours! Please, let us know if we can assist you with anything and congratulations on your new vehicle! Amber

Customer

The staff was wonderful. I called ahead and they had the car I wanted to test ready and waiting. The buying process was the quickest I?ve ever been though. I live the 23 Sentra I purchased and plan to request the sales rep. E. Price for our future purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Bethany, we are delighted to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a fantastic day!

Nissan of Cool Springs

We have purchased multiple vehicles from Nissan of Cool Springs and have always had great experiences from sale to service. Great friendly people every time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi John, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.