Reviews
Very nice staff everything was great and helpful really
Very nice staff everything was great and helpful really enjoyed the dealership would recommend it
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Nissan of Cool Springs to have earned it.
The most amazing service staff anywhere.
The most amazing service staff anywhere. Love it here! Thank you all very, very much!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
We had the greatest experience buying a car for my son
We had the greatest experience buying a car for my son Matthew here, we dealt with Patrick Holt and he made it happen! Got us a great deal on a 2023 Kicks, no hassling, no games, the nicest guy ever, will definitely come back here and ask for Patrick Holt again when it’s time for my husband to get a new car!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Martinez, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit. Regards, Mark Hepler (615) 790-2500
Thank you! We already use your facilities for service for out Pathfinder and will be using it for the Kicks too, so we’ll drop by and make sure to say hi to Patrick!
Beware of online price.
Beware of online price. Not true price unless you finance through dealership. Bait and Switch.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for taking the time to leave a review. If you would like to speak further about your experience, please give Eric Roundy, General Manager, a call at your earliest convenience. Thank you for your business. 615-790-2500
Terrible
This was the worst car buying experience I have ever had in my life. Their customer service is trash. They do not return emails. They do not return phone calls they do not do what they promised. I had good credit when I applied for a vehicle they ran my credit 22 times which knocked my score down 27 points, when I asked about that, they said it was an accident and after six months it should go back up. They also did not tell me how much my car payment was going to be a month. I was not explained anything until I got back to the finance room. To get the gap insurance and when I got home and read over everything, I have been contacting them several times a day through phone calls, leaving voicemails as well as leaving emails I have been getting ignored for a week straight. I even went in person and they wanted me to leave by telling me they would email me the cancellation paperwork. Well here it is almost a whole week later and I still have not received an email a phone call or anything, I do not recommend using this dealership at all. They only care about making a dollar not their customers!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Stacey, Thank you for taking the time to let us know about your experience. We are glad that we were able to work with you to resolve the issues that you listed. Please let us know if we can assist you further in the future. We appreciate your business. Thank you, Amber Marx
I'm an 72 and only bought 2 new vehicles in that time
I'm an 72 and only bought 2 new vehicles in that time span. I'm from the old school and enjoy the hand the barter experience. Rashad and I worked together very easily. Rashad knows the Nissan Product inside and out. he knew about the car that was on the back lot dirtier than xxxx these folks got me out the door price in 2023 Nissan Platinum Package than 2023 SV package. Let the other guy take the hit buy used. Thanks RASHAD TURNER, Charlie
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
We purchased a vehicle at this dealership and Greg Gibbs
We purchased a vehicle at this dealership and Greg Gibbs was excellent to work with. This was our first Nissan purchase and I very happy this the whole process.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Mark, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Great people to work with and they did everything they
Great people to work with and they did everything they could to get me into a new car on my budget.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're glad to hear our staff took such great care of you! Here at Nissan of Cool Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road! Best Regards, Amber Amarx (615) 861-8514
E Price was phenomenal to work with.
E Price was phenomenal to work with. Gave an end number I needed to be at as well as an expectation to not be in the dealership for a long time. He delivered on both
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy you found our staff to be so supportive during your experience here at Nissan of Cool Springs. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care! Best Regards, Amber Amarx (615) 861-8514
The staff were very friendly and professional, we were
The staff were very friendly and professional, we were treated very respectful and courteous. I would do business with this dealership again and would recommend them if you’re looking for a good vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!