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Nissan of Cool Springs

(2,497 reviews)
Visit Nissan of Cool Springs
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–2:00pm
Sunday Closed Closed
2022 consumer dealer award
View 6 awards
2022 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (855) 368-0823 (855) 368-0823
Used (866) 793-4563 (866) 793-4563
Service (866) 793-7166 (866) 793-7166

Reviews

(2,497 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Nissan of Cool Springs from DealerRater.

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Thank you to everyone at Nissan Cool Spring and

Thank you to everyone at Nissan Cool Spring and especially Celia for making my recent purchase a very pleasant experience. The entire process was thorough, honest and professional. I recommend! thank you again Celia for making my dream a reality!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Cool Springs! If you have any further questions, please give us a call. We're always happy to help! Best Regards, Amber Amarx (615) 861-8514

Awesome Dealership, Awesome Sales Staff, Awesome

Awesome Dealership, Awesome Sales Staff, Awesome Management. Highly Recommend great prices and great trade offer as well

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Dan, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Nissan of Cool Springs to have earned it.

Célia is amazing!

Célia is amazing!! Thank you for everything Celia! She is very polite, I definitely recommend her.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your kind review; we are happy to pass along your comments to Celia here at Nissan of Cool Springs! Thank you, and have a fantastic day! Regards, Mark Hepler (615) 790-2500

Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

She’s the BEST.

She’s the BEST. lovely. Me and my family we love her. Really recommend she awesome

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care! Regards, Mark Hepler (615) 790-2500

Dealer response

Marcio_rfilho, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Cool Springs! We look forward to your next visit! Take care!

Friendly staff, welcoming atmosphere.

Friendly staff, welcoming atmosphere. Dealership is clean and comfortable. Would not hesitate to recommend to anyone.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit. Best Regards, Amber Amarx (615) 861-8514

Very nice and professional sales staff.

Very nice and professional sales staff. They made purchasing a vehicle easy. I highly recommend them

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are pleased to hear of your experience with us here at Nissan of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits. Best Regards, Amber Amarx (615) 861-8514

The salesman were great the finance department less than.

The salesman were great the finance department less than. I have called since October about a refund my mother should have received about canceled warranties. I have emailed the finance department without a response. I called yesterday and was promised a call back before 6pm which I never received. And was told I was being rude because I mentioned getting an attorney involved because of the lack of transparency and communication.

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  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Tiffany, Thank you for taking the time to let us know about your experience. Please contact us if you require further assistance.

Best car buying experience I have ever had!

Best car buying experience I have ever had! Everyone was very nice and extremely helpful.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Amber and Raj were both the best and so helpful.

Amber and Raj were both the best and so helpful. Very professional and knowledgeable about the Rouge. I would refer them to others. Your lucky to have them at your dealership!

Rating breakdown (out of 5):
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback about Nissan of Cool Springs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care! Best Regards, Amber Amarx (615) 861-8514

Celia was extremely helpful and was able find what we

Celia was extremely helpful and was able find what we were looking for very quickly. Within a short amount of time we were test driving the vehicle we ended up buying. Everyone at the dealership has been very helpful and the level of support after the purchase has been great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are pleased to hear of your experience with us here at Nissan of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.