Reviews
A pleasure to work with!
A pleasure to work with! True to his word, Greg Gibbs delivered that and more on making the purchase of my used car a truly desirable experience. Up front and truthful, making good on every promise made. Thank you for making it so easy and stress free!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Pam, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
I have had two terrible experiences at the service
I have had two terrible experiences at the service department there, after buying my Rouge there in 2020. A 2 star review on Yelp seems surprisingly high! As far as I can tell the service department is staffed with inept individuals who are also arragont and offensive. If you need your Nissan serviced for any reason... I would find another dealership. It seems amazing that Nissan Headquarters (which this dealership is in the shadow of) would allow the closest dealership to them to continually sustain a 2 star rating on the ONLY uncompromised rating system there is.(Yelp) I am leaving a 1 star review, as there is nothing lower...
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Good Morning Yurs4asong, I was saddened to read that your experience was so bad it left you with a negative view of our dealership and department as a whole. I would be grateful if you would please contact me at your earliest convenience so I can review the details of your visit and see if we might possibly turn things around for you. If I am not at my desk when you call, please leave a message and I will get back with you as soon as possible, you can also leave an email at: lmontgomery@nissancoolsprings.com. I anticipate working with you to resolve things. Sincerely, Laura G. Montgomery Owner Loyalty Manager (615)814.7404
It was a joy working with the salesman.
It was a joy working with the salesman. Everyone had a superb attitude. Great doing business with you. The automobile is great.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello there! Thank you so much for your kind words about your experience here at Nissan of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed. Please let us know if you have any additional questions about services you received. We're always ready to assist in any concerns you may still have. Thank you again for choosing Nissan of Cool Springs!
Jacob and Nissan Cool Springs were as awesome as it gets.
Jacob and Nissan Cool Springs were as awesome as it gets. Great customer service and really made new purchase easy.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
I have had two terrible experiences at the service
I have had two terrible experiences at the service department there, after buying my Rouge there in 2020. A 2 star review on Yelp seems surprisingly high! As far as I can tell the service department is staffed with inept individuals who are also arragont and offensive. If you need your Nissan serviced for any reason... I would find another dealership. It seems amazing that Nissan Headquarters (which this dealership is in the shadow of) would allow the closest dealership to them to continually sustain a 2 star rating on the ONLY uncompromised rating system there is (Yelp) I am leaving a 1 star review, as there is nothing lower... Clearly the other review platforms can be manipulated to reflect higher ratings...
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Good Morning Yurs4asong, I was saddened to read that your experience was so bad it left you with a negative view of our dealership and department as a whole. I would be grateful if you would please contact me at your earliest convenience so I can review the details of your visit and see if we might possibly turn things around for you. If I am not at my desk when you call, please leave a message and I will get back with you as soon as possible, you can also leave an email at: lmontgomery@nissancoolsprings.com. I anticipate working with you to resolve things. Sincerely, Laura G. Montgomery Owner Loyalty Manager (615)814.7404
Purchased a Certified Pre-owned 2021 Altima earlier this
Purchased a Certified Pre-owned 2021 Altima earlier this year. Clean report from dealer- while cleaning up the car, found a deep dent in lower rocker panel and contacted dealership. Told "some cars have character" and that they would do nothing about it. Photo taken that day(when it was purchased) shows the dent- once you know where to look. Clearly, they either don't do much of a body inspection or they are not honest with their findings. Not the only dealership that I have had issues with. I will NEVER buy another Nissan period and will probably trade this in soon and eat the extra cost-just to be rid of what else they may not have found during their "Inspection". Yes, they prove the concept of only interested in the sale- not developing future sales.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
JP, We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please, give us a call at your earliest convenience so we may better understand the situation. Thank you, Amber Marx 615-790-2500
Worst service center ever, I’ll never take my car there
Worst service center ever, I’ll never take my car there again!!! I’ll never buy another Nissan product again either. It doesn’t matter how good a car is if the dealer is no count!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Good Morning Jerry, I'm not sure what happened during your visit, but if would please contact me at your earliest convenience, I would love to see if we could work together to resolve this issue and hopefully retain you as a part of family. I am sincere in wanting to resolve things to your satisfaction and hope that you will give me the opportunity to do so. Respectfully, Laura Montgomery Owner Loyalty Manager (615)814.7404
Raj, Conner, and everyone at Nissan Cool Springs was
Raj, Conner, and everyone at Nissan Cool Springs was great to work with. Love my new car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Cocoafiend58, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Thank you, Amber Marx 615-261-7315
I have rented 2 Leafs and now purchased two vehicles with
I have rented 2 Leafs and now purchased two vehicles with Bishoy, so obviously I appreciate his customer service. I was pleasantly surprised at the value of my trade-in, and very satisfied with the speed and ease of my purchase and all the paperwork. Also, the follow-up has been excellent. I look forward to working with the service department to keep my car running smoothly. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
James, I’m so happy you were able to work with Bishoy on your vehicle purchases. From everyone in the Service Department, welcome to the family. We look forward to servicing you in the future and hope you are as pleased with us.
Loved my experience working with Bishoy at Nissan of Cool
Loved my experience working with Bishoy at Nissan of Cool Springs. He was very attentive and patient and made sure I got exactly what I needed. I love my new Rogue!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.